Modern Restaurant Management

AUGUST 25, 2023

Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.

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Back of House Communication Demo Budgeting 166

MEWS

AUGUST 25, 2023

Defining your hotel's tone of voice is one of the most strategic decisions you need to make. It ties directly into your marketing strategy by determining how your brand communicates a unique value proposition.

Communication 130

Communication Marketing 130

Modern Restaurant Management

AUGUST 25, 2023

Commercial ice machines are an indispensable part of various businesses, including restaurants, hotels, and bars. While many factors contribute to the efficiency and performance of these machines, the quality of the water used plays a significant role. The water composition in different cities can vary greatly, and this can have a profound impact on the functionality and lifespan of commercial ice machines.

Maintenance 160

Maintenance Scheduling 160

Hotel Owner

AUGUST 25, 2023

Hilton London Bankside has appointed Raoul de Souza as the hotel’s new general manager. De Souza brings 25 years of experience in the hospitality sector, having worked in a variety of properties around the world, including JW Marriott Grosvenor House London and Taj Palaces and Hotels in India. He has been an “integral part” of the Hilton London Bankside opening team since May 2015, and began his tenure at the hotel as director of Food and Beverage, overseeing a team of 92, and playing a key role

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Hospitality Net

AUGUST 25, 2023

Nowadays, we see sustainability touted across trade publication headlines and social media. But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Why does sustainability in travel matter so much now – more than ever – to consumers? Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers?

Communication 98

Communication 98

Hotel Business

AUGUST 25, 2023

Despite rocky economic conditions and pressures within organizations to cut down on travel costs, business travel is making an unexpected and robust comeback. According to Capterra’s 2023 Travel Survey , 46% of business travelers report going on more trips than before the pandemic—on average, they travel six times a year, with trips lasting about three days.

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Budgeting Scheduling Training Events 98

Hotel Owner

AUGUST 25, 2023

Reliance Industries (RIL) has announced that it has partnered with The Oberoi Hotels and Resorts (Oberoi) to jointly manage three of its hotels across the UK and India. These include the upcoming Anant Vilas Hotel in Mumbai’s Bandra Kurla Complex (BKC), the iconic Stoke Park in Buckinghamshire, UK, and another planned project in Gujarat. The news comes after Oberoi Hotels was voted the World’s Best Hotel Brand at the Travel + Leisure, USA World’s Best Awards, 2022.

Customer Service 98

Customer Service 98

Hospitality Net

AUGUST 25, 2023

Over are the days of hotel restaurants existing as a last-minute option for travelers. Today, hotels operate full-scale culinary experiences ranging from grab-and-go markets to five-star dining, and even immersive events that truly put them on the map as a destination for epicureans.

Events 98

Events Marketing 98

Hotel Owner

AUGUST 25, 2023

Caledonian Leisure has announced that it has acquired the Claymore Hotel in Arrochar, Scotland. Following the acquisition the 96-bedroom hotel will be rebranded as The Caledonian Claymore Hotel. The present general manager of the hotel, Gary Watson, and his entire team will join the Caledonian family as part of the takeover. Watson said: “I am delighted the team at Caledonian have taken over the hotel and we can deliver an investment plan for the hotel.

Presentation 98

Presentation 98

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hospitality Net

AUGUST 25, 2023

Leaders who prioritize meeting the needs of their subordinates over their own or the organization’s are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.

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Revenue Hub

AUGUST 25, 2023

Your booking confirmation email lets guests know you’ve received their booking, have all their details correct, and that there will be a place for them when they arrive. NB: This is an article from WebRezPro It’s that little bit of reassurance they need that everything went smoothly. But booking confirmation emails do more than simply confirm a guest’s booking.

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Book Reservations Information Article 89

Hospitality Net

AUGUST 25, 2023

Hilton (NYSE: HLT), the fastest growing hospitality company in Asia Pacific, hosted over 100 hotel developers and owners from Thailand and other markets in South East Asia, as it introduced a new regional room prototype for its upscale brand, Hilton Garden Inn.

Marketing 98

Marketing 98

Revenue Hub

AUGUST 25, 2023

The success of your hotel business relies on attracting and retaining guests. NB: This is an article from Mews Returning guests help stabilize occupancy rates and reduce the costs of acquiring new guests, especially since new bookings can be less predictable. Repeat guests are already aware of the hotel’s services and offerings, which makes it easier to upsell and increase their average daily spend.

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Workshop Book Article Pricing 87

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hospitality Net

AUGUST 25, 2023

This piece focuses on SDG 11, Sustainable cities and communities. Students chose to focus on the African continent and the role that a major hotel group like Marriott could play in creating powerful partnerships to generate positive impact beyond their hotel properties. They saw four leverages: the development of transportation networks, supporting cultural strength, commitment to the African Food Safety Network and facilitating the employment of disabled people.

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Revenue Hub

AUGUST 25, 2023

The digital age has brought hoteliers many new challenges. NB: This is an article from Hotelchamp Not only are travellers increasingly turning to online platforms to book their stays, but hotels also find themselves competing head-to-head with powerful online travel agents (OTAs). Direct bookings have become a desirable objective and for a good reason.

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Book Guest Satisfaction Information Article 85

Hospitality Net

AUGUST 25, 2023

Ian Schrager is the guy who made Studio 54 the hottest nightclub in history (think Bianca Jagger atop a white horse) and went on to create hotels so hip — the Delano South Beach in Miami, Mondrian in LA, St Martins Lane in London — you had to look a certain way to book a room.

Book 97

Book 97

Fast Casual

AUGUST 25, 2023

Artificial intelligence is proving to be highly beneficial for numerous restaurants, significantly reducing the occurrence of false alarm fees and saving establishments that leverage this technology thousands of dollars per year—sometimes even tens of thousands annually.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Net

AUGUST 25, 2023

While the average hotel is renovated every seven to ten years, Gaylord Rockies Resort & Convention Center is set to re-concept three of its existing restaurants, launch a new dining experience, remodel the Grand Lodge and increase the amount of function space with a new event pavilion just five years after opening.

Events 97

Events 97

Fast Casual

AUGUST 25, 2023

Uday Ahuja, CFO of RSE Ventures, a private investment firm that invests in Bluestone Lane, Magnolia Bakery, Fuku, Momofuku Orchard and Milk Ba, shares tips on what it takes to scale a fast casual brand.

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Hospitality Net

AUGUST 25, 2023

In honor of National Waffle Day, Hampton by Hilton is heating things up by giving breakfast enthusiasts a deliciously fun way to show off their love of waffles with its all-new Hampton Waffle Collection. Available online, beginning Aug. 24 and while supplies last, this exclusive limited-edition collection features playful waffle-inspired items, including a first-of-its-kind insulated waffle fanny pack with an integrated syrup holder, created to celebrate the centerpiece of Hampton by Hilton’s fr

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Revenue Hub

AUGUST 25, 2023

Whether it’s booking a trip or just doing some online shopping, in today’s fast-paced world, most of us want to find and get exactly what we are looking for as quickly and painlessly as possible. NB: This is an article from Guestcentric At the same time, many of us also feel slightly creeped out when confronted with content, ads, or messages from complete strangers based on what we have searched for online, destinations where we have been, or topics we have discussed with friends or family.

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Article Information Book Events 77

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hospitality Net

AUGUST 25, 2023

Accor, the region’s largest hotel operator, has partnered with Amchase Phuket HP (Thailand) Ltd., to debut the Handwritten Collection in Thailand, with the Andaman Beach Hotel Phuket - Handwritten Collection, set to open in Q4 2023, redefining guest experiences at this iconic address.

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EATER

AUGUST 25, 2023

The Aperol Spritz is no longer the simple aperitivo drink, at least on TikTok, where orange Poppi and sherbet are now in the mix.

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Hospitality Net

AUGUST 25, 2023

President and Mrs. Obama and Brian Chesky, Airbnb co-founder and CEO, announced their second cohort of Voyager Scholarship recipients, 100 college juniors who plan to pursue a career in public service. Following the success of the inaugural cohort, this new group of “Voyagers” are a testament to the Obama Foundation’s unwavering commitment to fostering emerging leaders dedicated to addressing global challenges and driving positive change in their communities and around the world.

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PhocusWire

AUGUST 25, 2023

Artificial intelligence and machine learning present huge opportunities to reshape how the travel insurance industry operates.

Presentation 71

Presentation 71

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.