Tue.Mar 19, 2024

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The domino effect of training and development for hospitality employees

eHotelier

Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.

Training 317
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A Call for Human-Centric Restaurant Leadership in an AI Future

Modern Restaurant Management

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

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UN Tourism reports openness is back to pre-pandemic levels

eHotelier

UN Tourism has released its latest Tourism Visa Openness report on global visa policies, revealing continuous shifts in international travel regulations.

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How to Tell if Your Country Club Marketing is Stuck in the Rough

Horizon Hospitality

Most likely, your country club takes pride in its storied history and deep-rooted traditions. However, this commitment to tradition shouldn’t extend to your marketing tactics. To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Not sure if your country club marketing is falling behind?

Marketing 130
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Cora Cora Maldives becomes the first resort achieve the SHe Travel Club Platinum status

eHotelier

Cora Cora Maldives is delighted to announce it has been awarded the Platinum label of the SHe Travel Club! Having achieved this prestigious accolade for the second year in a row, the five-star resort is the first in the Maldives to make it to the top level and reach Platinum status. Cora Cora Maldives has officially gained the label for its attention to the comfort and safety of female guests, particularly solo travellers, and women travelling with friends, and children.

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More Trending

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Marriott International signs agreement with Hainan Qianrui Industrial Development Co., Ltd to bring W Hotels to Sanya

eHotelier

Marriott International, Inc. recently announced it has signed an agreement with Hainan Qianrui Industrial Development Co., Ltd. to bring the W Hotels brand to Sanya, the popular tourist hub located on China’s southerly island province of Hainan. Located in Sanya Bay, W Sanya is slated to open in the second quarter of 2028. With its bold, detail-driven design, elevated service, and engaging always-on programming, the hotel is poised to become a new symbol of luxury hospitality in Sanya.

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Wyndham’s Women Own the Room Initiative Drives Over One Dozen Hotel Openings

Lodging Magazine

Wyndham Hotels & Resorts is celebrating a major milestone for its award-winning Women Own the Room initiative, surpassing 15 hotel openings and more than 50 signings in just over 24 months. The first-of-its-kind offering—which has seen its network of current and prospective women hotel owners climb to more than 550—leverages Wyndham’s scale and influence to break down the unique barriers women face on the path to hotel ownership.

Magazine 115
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Rene Egle appointed General Manager at Jumeirah Beach Hotel in Dubai

eHotelier

Jumeirah Beach Hotel has appointed Rene Egle as the new General Manager. Bringing with him almost four decades of luxury hospitality and hotel operations experience, his appointment commencing 1 April 2024, is set to further strengthen the property's commitment to excellence, at a time when the Jumeirah brand is evolving as part of its Mission 2030 strategy.

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‘Essentials of Classic Italian Cooking’ Brooks No Compromise

EATER

Lille Allen/Eater Author Marcella Hazan had a very clear idea of what Italian food was, and the best way to cook it Marcella Hazan was the Italian superhero in the Judith Jones cookbook universe that dominated food publishing from the 1960s through the early 2000s. Like the other members of that league of extraordinary cooks, Hazan called on the powers of fresh ingredients and homemade stock to fight the scourge of convenience food that had held American kitchens in thrall for most of the 20th c

Book 115
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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IHG Hotels & Resorts reinforces strength across its midscale portfolio

eHotelier

IHG Hotels & Resorts (IHG) marks the start of the annual HUNTER Hotel Investment Conference by underlining its leadership in the midscale segment. IHG’s development momentum follows a successful 2023 that saw more than 150* openings and more than 300 signings worldwide for its midscale brands, and reflects a commitment to strategic expansion, proven expertise, and brand and enterprise investments.

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A Life and Death in Beer

EATER

For brewer DeWayne Schaaf, a strain of wild yeast became the only living connection to his late father—then it was lost to history. Or so he thought.

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Alain Codino appointed Business Development Manager for Kakadu hotel and tourism group

eHotelier

Kakadu Tourism has appointed highly experienced hotel sales, marketing, and events specialist, Alain Codino, as Business Development Manager.

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Hilton Garden Inn debuts in Windhoek, Namibia

Hotel Management Network

Hilton Garden Inn debuts in Windhoek, joining the existing Hilton Windhoek property as the second Hilton property in Namibia. The post Hilton Garden Inn debuts in Windhoek, Namibia appeared first on Hotel Management Network.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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More French Food? Oui, Chef.

EATER

A dinner at Petite Cerise in Washington, DC, which opened in March 2023. | Scott Suchman for The Washington Post via Getty Images Whether a bistro or brasserie or something in between, chefs are (continually) looking back at French tradition to entice diners Since Adam Gopnik wrote of the “crisis” in French cuisine in 1997, there’s been an ongoing debate about the rise and fall and shifting expectations and what it all means of French food.

Pricing 109
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HB Exclusive: Hotel Equities, Trust Hospitality form strategic partnership

Hotel Business

Hotel owner, operator and developer, Hotel Equities (HE) has formed a strategic partnership with Trust Hospitality. The collaboration positions HE as the operational engine, facilitating the expansion of its portfolio in the U.S. and into new markets with heavy emphasis on the Caribbean and Latin America (CALA), while empowering Trust Hospitality’s principals to focus on cultivating their portfolio and leveraging their longstanding relationships within the CALA regions, according to HE. &#

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The 38 Essential Osaka Restaurants

EATER

The Shinsekai district in Osaka. | Nadia Gunardisurya A “painting” of 110 vegetables at a three-Michelin-starred spot, blowtorched tuna cheeks from a Netflix-famous street food stand, skewers and beer at an old-school shop tucked in Shinsekai’s alleys, and more of Osaka’s best meals Less stuffy than Tokyo and less dainty than Kyoto, Osaka’s culinary scene demands visitors dive headfirst into indulgence — or as the locals say, kuidaore, “eat yourself to ruin.

Pricing 106
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Marriott International Signs Agreement to Bring W Hotels to Sanya

Hospitality Net

Marriott International, Inc. recently announced it has signed an agreement with Hainan Qianrui Industrial Development Co., Ltd. to bring the W Hotels brand to Sanya, the popular tourist hub located on China’s southerly island province of Hainan. Located in Sanya Bay, W Sanya is slated to open in the second quarter of 2028. With its bold, detail-driven design, elevated service, and engaging always-on programming, the hotel is poised to become a new symbol of luxury hospitality in Sanya.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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TMGOC Ventures partners with Lexima Lodging

Hotel Business

TMGOC Ventures , a real estate and development private equity firm, has formed a strategic investment and partnership agreement with Lexima Lodging , a third-party hotel management company. This collaboration increases Lexima’s visibility and scale, infusing new capital resources to create a third-party hotel management platform that offers enhanced capabilities for the entire industry, according to TMGOC.

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The hospitality guest of the future

Hospitality Net

The hospitality industry is constantly trying to keep up with ever-changing consumer demands. Some of the key factors driving the change include generational shifts, technology developments, increased ESG compliance requirements, more demand for personalised experiences and finally the blurring of lines between business and leisure travel.

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Elevate Customer Acquisition with ADA Compliant Booking Engine

Revenue Hub

In this digital age, having a hotel-specific booking engine is crucial for driving direct bookings on your website, which in turn impacts profitability while saving vast amounts of money in OTA commissions. NB: This is an article from Cendyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date One of the booking engine’s most important components is ADA compliance, which refers to the legal requirements set forth by the Americans with Disabilities Act.

Book 98
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Navigating the benefits and challenges of labor-saving digital devices in foodservice

Fast Casual

Pre-moistened disposable wipes are a quick and effective solution for maintaining the cleanliness of POS systems, self-serve kiosks, and digital screens as well as customer and employee hands.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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How the Best Hotels Deliver Exceptional Customer Experience

Revenue Hub

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, “Our facility is our stage, and guests are paying for a performance.” NB: This is an article from McKinsey & Co.

Article 88
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Role-Play Ideas for Restaurant Training

Service that Sells

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing , when utilized as part of a blended-learning strategy , can help fill these knowledge gaps. To see why role-playing is so effective in training, think back to how you learned to drive a car.

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6 Winning Strategies to Increase Direct Bookings

STAAH

In the competitive hospitality industry, securing direct bookings is vital for hotel success. Relying solely on third-party platforms can reduce profitability and control. But why is it important to develop winning strategies to increase direct bookings? Direct bookings boost profits by cutting commission fees and allow hotels to build better guest relationships.

Book 84
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Gamification finds next-generation risk management talent

SAS

Careers in risk management can be rewarding. The disciplines are key to a broad range of industries. Risk management teases the analytical side of the brain and there is a clear line of contribution between the work and the organization's performance. Careers in risk management are also shrouded in mystery [.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.