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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Photo Credit Main Image: fizkes/iStock via Getty Images The post Exploring the world of guest services: from definitions to job descriptions appeared first on Les Roches. This gives you access to a wide range of careers, everything from service agent to guest services manager.

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What Triggers Hotelier's Anxiety?

Hotelogix

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Operational inefficiencies seem to be the bane of most hoteliers and are usually a mishmash of pain points they encounter running their business. Your online ratings and reviews!

Blog 130
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Strategies for Reducing Hotel Variable Costs Per Occupied Room

Revenue Hub

Subscribe to our weekly newsletter and stay up to date Definition of variable costs First, let’s define what variable costs are. These costs are typically associated with the hotel’s operations, such as food, beverages, laundry, and housekeeping.

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How to Maximize Black Friday Bookings

Revenue Hub

Your frontline staff will be the ones dealing with the increased volume, so they definitely need to know what’s happening. Make sure packages and/or discounts are set up correctly in your reservation system and that front desk and housekeeping staff know about any special prep for package bookings.

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The hospitality a-gender: How the gender divide has changed

Hotel Owner

“In the hotel business, I would say there were definitely less females at the top level, but a lot of females in the industry. But certainly in the housekeeping roles, the reception roles, maybe even sales roles, it tended to be more females, but not at the senior level,” says Jill Chalmers, managing director of Glenapp Castle in Scotland.

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Top 10 List for Controlling Hotel Expenses

Revenue Hub

That is its definition according to Oxford Dictionaries. Even if it is the housekeeping staff receiving and recording the maintenance items and vice versa, you need someone independent to verify that what you are ultimately paying for is what has arrived at the hotel. Subscribe to our weekly newsletter and stay up to date. food cost).

Article 87
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Some Upsell Revenue is Better Than Others

Revenue Hub

Historically, these could never be operationally guaranteed in advance of arrival, but with today’s intelligent technology, early check-ins can be guaranteed without raising the ire of the housekeeping staff. Paid, guaranteed stay extensions have proven to be very popular, especially for business travelers.