Les Roches
DECEMBER 27, 2023
Photo Credit Main Image: fizkes/iStock via Getty Images The post Exploring the world of guest services: from definitions to job descriptions appeared first on Les Roches. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.
Hotelogix
APRIL 18, 2024
And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Well, a vitriolic review is inevitable, is it not? Your online ratings and reviews!
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SiteMinder
MARCH 13, 2024
Cheapest hotel app There’s really no definitive ‘cheapest’ hotel app, since budget hotels and affordable accommodations can be found on all apps. However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities.
Revenue Hub
OCTOBER 25, 2022
Your frontline staff will be the ones dealing with the increased volume, so they definitely need to know what’s happening. Make sure packages and/or discounts are set up correctly in your reservation system and that front desk and housekeeping staff know about any special prep for package bookings.
Revenue Hub
SEPTEMBER 27, 2023
The original transaction covers the real estate and operational costs of the room reservation. Any room product that can be sold over the original reservation is nearly 100% profit. Since these room attributes are, by definition, room product, ABS upsells are basically pure profit and pure NOI (net operating income).
MEWS
JANUARY 16, 2023
Similarly, the best thing about hostels is that you can usually find a bed (oftentimes hostels even reserve some beds for walk-ins). In terms of Airbnb and Hotels, this may not always be the case because some Airbnb hosts don’t have immediate reservations available, so you have to wait for your reservation to be confirmed.
Les Roches
DECEMBER 30, 2023
Definition of product Let’s start by establishing a shared understanding of the term ‘product’ in a business context. Definition of service As above, it’s also important to have a clear understanding of what defines a service. They lack physical substance.
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