Hotelogix

JANUARY 30, 2024

Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies. Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits. So what's the solution?

Housekeeping 148

Housekeeping Reservations Budgeting Book 148

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. This is where a hotel channel manager comes into play.

Reservations 130

Reservations Book Property Management Pricing 130

STAAH

MARCH 19, 2023

Philippines-based Royale Paragon Hospitality Group is a hospitality marketing management company looking into multiple boutique properties across the country, including A’s Guest House, Vivien’s Hotel, and Felicity Island Hotel in Lapu-Lapu City. It is not just the ease of use of STAAH that has impressed the Royale Paragon team.

Marketing 89

Marketing Pricing Customer Service Reservations 89

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

STAAH

JANUARY 29, 2024

“We wanted to partner with STAAH to gain the opportunity of connecting directly with the vacation rentals managers who trust in the technology and innovation of STAAH,” says Enrique Planas, Head of Business Development from Holidu. Direct communication with customers is enabled post booking.

Book 78

Book Catering Customer Service Business Development 78

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Most of the time, a customer won’t indulge in direct hotel bookings via the website because hotels offer the same rooms at lower prices through OTAs. This phenomenon is popularly known as the billboard effect.

Book 217

Book Pricing Reservations Information 217

Revenue Hub

NOVEMBER 23, 2022

This 2014 (but still very relevant) article by Doug Kennedy of the Kennedy Training Network offers excellent advice about how to quote pricing effectively, including tips for handling rate objections. An automated property management system helps staff handle enquiries efficiently and confidently. Use Basic Sales Tactics.

Book 76

Book Reservations Property Management Article 76

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. Understanding your customers is crucial. An effective property management system can help you provide insights into your guests and carve out the right offers for them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. Triptease booking plugin Triptease offers a direct booking plugin that integrates with hotels’ websites to enhance direct bookings through transparent price comparisons with OTAs, targeted messaging, and actionable data insights.

Book 52

Book Reservations Pricing Communication 52

Hotel Owner

MAY 19, 2023

There have been changes in pricing, new business models, and more distribution strategies than ever. But when you look at what the guest actually experiences, not much has changed; in most cases, we still queue for check-in and out, and technology often doesn’t extend further than viewing the room service menu on the TV or through an app.

Customer Service 101

Customer Service Property Management Pricing 101

Hotel Owner

SEPTEMBER 25, 2023

What was sparked back then, was a desire to create a reliable, cost effective and a simple Property Management System that delivered and competed with the best. Oh, and we won’t be beaten on price either! What are the greatest challenges for hotels with their management platforms currently?

Book 93

Book Events Definition Customer Service 93

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

InnQuest

OCTOBER 25, 2023

24/7 Customer Support: Customer service chatbots ensure round-the-clock support for guests. They can address a wide range of inquiries, from room service requests to information about local attractions. Visitors can initiate conversations, and ask questions about room availability, pricing, amenities, and more.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

Book 223

Book Marketing Customer Service Reservations 223

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

InnQuest

JULY 11, 2022

Its highly interactive nature engenders customer engagement and yields extraordinary results for businesses in the hospitality industry. Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience.

Marketing 130

Marketing Travel and Tourism Definition Book 130

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Availability: The dates when the property is open for bookings, indicating its current and future availability. You can even set different prices for specific dates, such as weekends or holidays.

Book 52

Book Information Accounting Pricing 52

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Improve customer relationships.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

NOVEMBER 24, 2023

The system does exactly what I need it to do.” – Hotel reservations supervisor in the United States “The channel manager is very efficient: Fast set up, fast connectivity. Also, a very good and attentive customer service team. At the moment, I don’t have any improvement to suggest.

Reservations 52

Reservations Book Information Definition 52

Modern Restaurant Management

DECEMBER 17, 2020

Convenience is worth the price : Consumers are also willing to pay an average of 14 percent more on their online delivery orders, implying restaurants could add a charge for the added safety and convenience this service provides. The price to purchase a hamburger cooking robot is about $60,000.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

SEPTEMBER 15, 2020

Rails is Olo’s solution that makes it easy for restaurant brands to publish their menus, prices, and location information on participating third-party marketplaces and apps in order to drive incremental sales, simplify workflows and manage orders in multiple places. For example, a salad with a carbon footprint of 0.41

Marketing 140

Marketing Sanitation Multi-Unit Operations Information 140