Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. This approach helps staff better retain information and apply their new skills effectively in their daily tasks. Certification Choose programs that offer certificates upon completion.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

DECEMBER 28, 2023

As you weigh up these two vibrant choices – one defined by welcoming visitors into carefully curated spaces, the other by enticing customers with tantalizing cuisine – which one do you choose? This comprehensive guide reveals the opportunities and advantages of each profession, helping you make a fully informed choice for a fulfilling future.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

DECEMBER 21, 2022

It encompasses everything that makes sure guests feel welcome, such as: Greeting customers to ensure a good first impression and highlighting themselves as a good port of call if a client needs any help. Informing guests about hotel facilities such as restaurants, bars, laundry services, and more.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

The Restaurant Times

JUNE 30, 2021

Source: MBB Management. Providing Excellent Customer Service . Customers are a restaurant’s bread and butter. A manager must attempt to build a friendly environment and foster positive relations with customers. A business with immaculate service seldom needs to worry about profits.

Budgeting 52

Budgeting Training Procurement Customer Service 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

Portion Control 52

Portion Control Scheduling Pricing Training 52