Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated housekeeping processes. Automated food service. What is Hotel Automation? Digital check-in kiosks.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

FEBRUARY 21, 2024

Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests. And your hotel staff should be well aware of this.

Communication 99

Communication Customer Service Housekeeping Article 99

Hotel Business

MARCH 14, 2024

Overall, an AI-powered booking engine can offer personalized experiences, optimize pricing strategies, streamline operations and enhance customer service, ultimately driving revenue growth and competitive advantage in the travel industry.

Concierge 59

Concierge Housekeeping Book Pricing 59

Hotelogix

JANUARY 27, 2024

It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties. It differs from a Property Management System (PMS), which focuses on hotel operations like room bookings, guest check-ins/outs, and housekeeping management.

POS Systems 147

POS Systems Property Management Housekeeping Information 147

NV Hotels

NOVEMBER 7, 2023

Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors. Whether it’s offering spa promotions or sending tailored recommendations, RTLS helps create unique experiences.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotel Owner

MAY 9, 2023

Hotel positions include: hotel manager, assistant hotel manager, Bar Café team member, housekeeping team member, night reception team member, hotel supervisor and receptionist. These include roles in health and safety, procurement, IT, HR and customer services.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

FEBRUARY 28, 2024

Orton, with over 14 years of hospitality experience, previously served as head housekeeper at the hotel. Her promotion reflects her strong leadership and dedication to customer service. Switch Hospitality Management has appointed Kirstie Orton as the hotel manager of its flagship property, Park Regis Birmingham.

Housekeeping 52

Housekeeping Business Development Hospitality Management Customer Service 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

NOVEMBER 18, 2022

All departments should undergo customer service training, not only your clerks. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Your staff can help provide that by being themselves and sharing their area knowledge and tips.

Housekeeping 87

Housekeeping Article Customer Service Communication 87

InnQuest

JANUARY 26, 2023

A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc. The right Property Management System (PMS) can streamline processes, reduce costs, and improve customer experience through automation.

Reservations 136

Reservations Housekeeping Property Management Book 136

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Revenue Hub

JANUARY 27, 2023

The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend. To measure the awareness of short-staffed hotels, travelers’ attitudes about customer service levels and reduced housekeeping were examined. Short-staffed hotels? Some travelers notice, but most do not.

Housekeeping 81

Housekeeping Pricing Article Budgeting 81

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. For example, if the housekeeping staff is short-handed, train front desk staff to help with housekeeping tasks such as delivering towels or making beds.

Communication 52

Communication Housekeeping Training Maintenance 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. But, at a glance, what do these career paths entail?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Use your PMS’ housekeeping report to ensure that each room is clean and sanitized. According to ALICE, 62 percent of guests with complaints claim that unfriendly staff are the most irritating.

Housekeeping 81

Housekeeping Training Reservations Sanitation 81

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

OCTOBER 10, 2022

So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

OCTOBER 27, 2022

Housekeeping ideas. Housekeeping can make or break both the guest experience and the overall efficiency of your hotel. Knowing that sleep quality is still the most important factor in whether you’re able to offer a positive guest experience or not, finding ways to make your housekeeping as efficient as possible is vital.

Housekeeping 52

Housekeeping Communication Marketing Blog 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

NOVEMBER 23, 2022

Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. The implementation of conversational AI has increased dramatically since the beginning of the pandemic.

Reservations 93

Reservations Book Training Housekeeping 93

SiteMinder

JANUARY 10, 2024

This applies beyond the direct interaction when you think of the next member of staff coming into contact with this customer for the first time, who is still positively influenced by an excellent prior interaction. Housekeeping hotel training: Housekeeping training should focus on processes. Happy staff means lower turnover.

Training 59

Training Customer Service Communication Housekeeping 59

SiteMinder

OCTOBER 11, 2022

Repeat customers can be rewarded through loyalty programmes, which are particularly important for large-scale hotel chains and resorts. Housekeeping. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team. Point of sale services.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

JULY 11, 2023

Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Hotel Owner

AUGUST 7, 2023

Clearly, this does not hold true for certain specialist functions, such as chefs, financial accounting or technology, but does for more generic sets of professional skills largely deployed in guest-facing service roles, front office, food and beverage, and housekeeping.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Les Roches

DECEMBER 28, 2023

Hotel management skillset andresr/E+ via Getty Images The hotel industry values individuals who are knowledgeable and also possess particular key competencies and capabilities, such as: Effective communication: imperative for both guest and team handling, efficient communication is instrumental in managing operations smoothly Customer service oriented: (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. Does the hotel require additional support with housekeeping coordination, for example?

Property Management 52

Property Management Housekeeping Reservations Training 52

SiteMinder

SEPTEMBER 10, 2023

Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security. Staff training and development : Set aside funds for staff training programs that focus on customer service, technology adoption, and industry compliance.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JANUARY 23, 2024

This also means staff are expected to offer incredible customer service. These include: Housekeeping Receptionists/customer service associates Spa therapists Resort management Revenue manager Luxury management Hotel general manager Chefs / bartenders Food and beverage manager.

Resort Management 52

Resort Management Customer Service Communication Housekeeping 52

Hotel Business

FEBRUARY 23, 2023

bringing our customers personalized customer service, shorter lead times and outstanding quality. It’s non-porous and impervious to mold and mildew, which means housekeeping doesn’t have to spend as much time cleaning the shower. Mincey panels and pans are durable, nonporous and completely grout-free.

Maintenance 52

Maintenance Housekeeping Training Customer Service 52