Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Owner

JULY 17, 2023

UOE said that the experience of managing three properties throughout Edinburgh lends itself to his new position, where “he will leverage his extensive experience, excellent relationship-building skills and keen eye for detail to drive success and implement first-class guest service”.

Events 92

Events Customer Service Business Development Guest Services 92

Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He then moved to customer services and added responsibility for business development and international sales.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 101

Communication Customer Service Housekeeping Article 101

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others.

Book 147

Book Pricing Events Guest Services 147

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. The program should address the latest trends in guest service, technology, sustainability, and more.

Training 52

Training Customer Service Communication Guest Satisfaction 52

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. In the hyper-competitive post-Covid world, this manual management was a no-go.

Book 81

Book Demo Pricing Guest Services 81

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 83

Housekeeping Communication Article Customer Service 83

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

MARCH 2, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 88

Communication Reservations Article Customer Service 88

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

APRIL 2, 2024

5 must-have features of the modern PMS Right now, many hotel operators are at a juncture in their digital transformation efforts: Build out your tech stack to make your existing PMS work or upgrade to a new, integrated PMS that can easily scale and optimize operations, guest service, and maximize profits. Enter: The modern PMS.

Property Management 102

Property Management Article Server Customer Service 102

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

DECEMBER 21, 2022

Organizational skills : Keeping track of various tasks and other team members means you need to know how to stay highly organized in order to deliver excellent customer service. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches. Hands-on studies for hotel management skills.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? Happy staff means lower turnover.

Training 59

Training Customer Service Communication Housekeeping 59

Hotel Owner

AUGUST 7, 2023

As we stand today, guests are looking for high levels of customer service, services that can only be delivered by having professional well-educated and well-trained staff who have stronger customer/guest service skills, people skills and professional operational skills.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Happier, motivated staff results in reduced turnover and better customer service. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Staff training and development : Set aside funds for staff training programs that focus on customer service, technology adoption, and industry compliance.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Les Roches

JANUARY 18, 2024

From culinary arts to guest services, each role here contributes to the seamless experience guests cherish. With a commitment to excellence and a backdrop of azure waters and lush gardens, this resort offers a work environment that’s both inspiring and rejuvenating.

Communication 52

Communication Training Resort Management Customer Service 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

STAAH

MARCH 3, 2024

It also allows them to understand the online sentiment via its insights and make improvements as required to ensure guest service standards are upheld. Unmatched customer support The winning STAAH feature for IDEAS is its customer service.

Book 84

Book Customer Service Pricing Guest Services 84

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219