InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 21, 2022

Co-ordinating check-ins and check-outs to make sure that no customers are kept waiting too long and that there is never too much of a queue at the front desk. Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. .

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52