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The Value of a Contact Center

Hospitality Net

I had always considered working in a Reservations department (now more widely referred to as contact centers) to generate revenue rather than leeching funds. To hear a term that made it sound as if we (collectively, in contact centers around the world) added no value to a company was jarring. I remember feeling slightly offended.

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Advantages To Outsourcing Your Contact Center Operations

Hospitality Net

One way to achieve this is by outsourcing your contact center operations to a reliable third-party service provider. Outsourcing your contact center operations can provide several advantages to your business, including cost savings, enhanced service quality, scalability, the ability to go omnichannel, and reduce tech complexity.

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Best Practices For Optimized Contact Center Operations

Hospitality Net

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips will guide you toward success.

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Elevating The Inbox: Cory Falter of Lure Agency Joins Constant Contact Advisory Board

Hospitality Net

Lure Agency proudly announces that founder and partner Cory Falter, a well-recognized figure in the B2B hospitality marketing landscape, has been invited to join the Constant Contact Agency Advisory Board.

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Outrigger names Anita Travis to contact center role

Hotel Business

Outrigger Hospitality Group has appointed Anita Travis as VP of its global contact center. The contact center is a centralized customer communications hub that performs a wide range of functions from providing personalized booking services and problem-solving to collecting and analyzing data.

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The Value of the Relationship between Revenue Management teams and Contact Centers

Hospitality Net

If you had the opportunity to peruse our latest article on The Value of a Contact Center, you might now be wondering how you go about fostering a mutually beneficial relationship with your contact center – lets dive in!

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The Impact Of Contact Centers In The Hospitality Industry

Hospitality Net

This research highlights trends in the industry, customer behavior, and other emerging issues; it demonstrates how trends in the customer reservation system in the travel and tourism sector benefit from maintaining an efficient and knowledgeable contact center and customer engagement platform.