Revenue Hub

NOVEMBER 20, 2023

While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff. Imagine if all repetitive questions from your guests were routed through an AI concierge , handling over 80% of queries. Luckily, this is a myth.

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InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Constantly training new employees can be costly and impact service quality.

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Revenue Hub

JANUARY 12, 2024

Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community. Or how about a virtual concierge and guest apps that make enacting service requests easier? Training staff members to be attentive and responsive makes all the difference.

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Hotel Business

APRIL 26, 2024

What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. Hyatt promotes skills training and offers courses for colleagues designed to increase understanding and inclusion of neurodivergent individuals and is dedicated to expanding to more properties this year.

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Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Revenue Hub

FEBRUARY 20, 2024

AI-Based Virtual Concierge Services: Your hotel could consider implementing an AI-powered virtual concierge service, which is accessible through the guests’ mobile devices or an in-room mobile device. Staff Training: Train your staff to understand and embrace the concept of hyper-personalization.

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Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. The age-old processes of proper research, vetting, planning and training are still key to success, no matter what age we are in.

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Revenue Hub

NOVEMBER 23, 2023

And similarly, at the end of the stay, travellers are often in a hurry, with tight schedules to meet for their return flight or train, and certainly don’t want to waste time queuing to check out. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. What’s the solution?

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Mary Gostelow

DECEMBER 14, 2023

Staff on the family floor have combined concierge and childcare training. The hotel already has an extensive kids’ roomservice menu but there is special china for the kids’ floor. Other services that come with the family floor include mother and child yoga classes, and pay-for babysitting.

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Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay.

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Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. HiJiffy’s AI system Aplysia is the product of six years of training and can escalate conversations to relevant departments based on syntax and semantic analysis as well as emotional understanding. .

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SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. The concierge’s job is to greet guests and assist with queries. Reservation agent. Front of house manager.

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Mary Gostelow

MAY 19, 2023

After the second evening of dine-around, which was good for networking, Day 2 of business meetings opened with AI specialist Felix Leboy – who, as then-CEO of Wayblazer, had overseen Hilton’s computer concierge back in 2016 – showing how Bard computer figures played self-taught football on 60 Minutes.

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Revenue Hub

SEPTEMBER 21, 2023

Train your staff to identify upselling opportunities during guest interactions and offer relevant upgrades or add-ons. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

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Revenue Hub

FEBRUARY 21, 2024

For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. You must “train” the bot by manually adding new queries and answers to avoid this frustrating situation. Since modern bots personalize their responses and suggestions, the interactions can feel almost human.

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Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. However, attracting, training, and retaining talent can pose operational challenges.

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eZee Absolute

OCTOBER 16, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay.

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Hotel Owner

NOVEMBER 24, 2022

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. Our chefs can also produce specific menus depending on your training plan and what your diet requirements are. They have an aptitude and we can train them with those skills.

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Hotel Business

MAY 11, 2023

Smart concierge services: AI-driven virtual concierges can offer guests personalized recommendations for local attractions, restaurants and events. These AI-powered services can provide real-time suggestions, making it easier for guests to explore and make the most of their stay.

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Les Roches

OCTOBER 10, 2023

Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector. For example, working as a personal concierge could mean helping arrange special services for individual guests. This gives you credibility along with the skills and training you need to manage hospitality venues.

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Les Roches

JUNE 7, 2023

Accelerate your hospitality and customer service journey Mentorship from industry-leading experts, internships, and intensive training gives you the essential customer service skills for a successful hospitality management career. Not following up with customers: Follow up promptly and ask them for honest feedback on their experience.

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Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days.

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Hotel Business

MAY 15, 2023

As a result, many hotel employees—from concierges to cleaners—suddenly have access to an array of perks and benefits which were once reserved for office workers at financial services and technology companies.

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Les Roches

AUGUST 10, 2023

These roles are typically responsible for hiring, training and managing staff. Hospitality internships will also give you crucial hands-on training and experience. You may need to gain a particular qualification or embark on training for the knowledge and skills you need. Hospitality is wonderfully varied.

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Revenue Hub

OCTOBER 31, 2023

In this reimagined scenario, the hotel takes on multiple roles for the guest: it becomes a caretaker, a comfort provider, and a concierge, all rolled into one. Regularly update staff training programs, stay updated with global best practices, and be ready to pivot based on feedback and emerging trends.

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Workshop Concierge Article Communication 85

eZee Absolute

AUGUST 29, 2023

Here are ten of the best hotel improvement ideas for operations at your hotel— Staff Training and Development Well-trained and motivated staff members are the heart and soul of a hotel’s operations. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

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Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Les Roches

JULY 21, 2023

So enhancing your product knowledge and expertise with regular training and development will contribute to your professionalism and customer service skills. Fortunately, you’ll have many opportunities to do so throughout your career with training, education and professional development.

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SiteMinder

MAY 6, 2024

Booking engine comparison element 5: Support and training Effective booking engines include multiple support channels like phone, email, live chat, and/or a dedicated helpdesk to resolve any issues swiftly. Complex interface: Can have a steeper learning curve and require more staff training.

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Les Roches

JULY 18, 2023

Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. This real-world training is essential to help you refine your approach to customer service. What does guest service mean? Guest services is a similar term but with a bit of a difference.

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Les Roches

JUNE 7, 2023

Businesses can also use feedback in staff training and improving customer service delivery, including how customer inquiries and complaints are handled. Customer service training Customer service training educates employees on how to deliver exceptional customer service.

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Customer Service Communication Training Information 52

Les Roches

DECEMBER 23, 2022

With opportunities for different career paths, training, and growth, plus the potential for international travel, the hotel industry is an enticing option for anyone looking to start their career. Training and development opportunities. Some big hotel chains are well known for offering some of the world’s best training programs.

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Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Here at Les Roches, we have numerous courses that can support you in your education and training. A solid foundation enables you to begin your career.

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Xotels

APRIL 19, 2021

Think of the feeling you got after receiving that personal advice from the concierge about that little romantic restaurant that served you some of the best food you ever had. Focus on scaling this through the help of your staff, letting them become that one person guests can go to for anything, just like a concierge.

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Les Roches

DECEMBER 30, 2022

Air travel is usually the choice for items that need to be moved about quickly, as planes are much faster than a ship or train cargo. This holds true whether we are talking about the customer help desk at a supermarket or the concierge at a five-star hotel. All kinds of goods, from food to clothes to documents, can be moved by plane.

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InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Reduced costs (wages and training). While some people may be hesitant to embrace this new technology, it’s clear that automation is here to stay.

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Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels, airlines and trains have embraced technology to address traveler concerns during the coronavirus pandemic, and added cleanliness, mitigating the risk of contact with others and the effects of this technological transformation are likely to persist once a vaccine is available. Trains across the world are embracing similar technology.

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