Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

InnQuest

MARCH 3, 2023

Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations. We offer competitive pricing without sacrificing quality or functionality in our software solutions.

Communication 218

Communication Reservations Housekeeping Property Management 218

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Use technology, reservation platforms, and customer reviews to ensure that everyone is in constant communication and that problems are resolved quickly.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. This allows them to adjust pricing strategies, allocate rooms accordingly, and maximize revenue during peak seasons while avoiding vacancies during off-peak periods.

Pricing 102

Pricing Reservations Training Article 102

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

Revenue Hub

MARCH 4, 2024

OTAs are offering guests the best of both worlds: lots of information about properties, pricing comparisons and real guests reviews. While OTAs provide hotels with bookings, they also come with a commission fee that hotels have to pay for each reservation. What is the impact of OTAs on hotels?

Book 86

Book Communication Reservations Article 86

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. Our software solutions come with competitive pricing while retaining their quality and functionality. At InnQuest, we aim to deliver top-notch hospitality management software.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

DECEMBER 13, 2021

These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings. Proactive communication and transparency is essential to managing the diner experience. At Arepitas in Round Rock, TX, Yelp user Emely T.

Communication 189

Communication Reservations Budgeting Pricing 189

Revenue Hub

AUGUST 24, 2023

Hoteliers and marketing executives in the hotel industry are faced with a multitude of challenges, including budgeting, marketing decisions, selecting appropriate distribution channels, and proper pricing. Revenue management should adjust prices according to demand and competition, ensuring an optimal price-performance ratio.

Pricing 90

Pricing Budgeting Article Reservations 90

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

NOVEMBER 9, 2023

Rates and conditions: Offer non-refundable and prepaid rates at a great price. Carefully manage availability to maximize direct sales on your website and close lower value and net price channels. Reserve the best conditions for direct customers. Protect, but do not restrict, popular dates.

Book 82

Book Pricing Article Reservations 82

Revenue Hub

JANUARY 31, 2023

This is intended to partially offset the additional costs caused by the increased prices and pass them directly to the guests. Price stability: Due to the openly communicated energy flat rate, the remaining prices can be kept stable. The guest pays the same price for the room as he did a month ago.

Pricing 86

Pricing Communication Definition Presentation 86

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

SiteMinder

JUNE 22, 2023

The trend is partially explained by the grown demand seen among international travellers, who account for 55 percent of all reservations made to Spanish properties this month-to-date, compared to 53.6 After enduring the challenges of recent years, Spain’s accommodation industry is the most ready it has ever been to accept these reservations.

Travel and Tourism 98

Travel and Tourism Reservations Book Pricing 98

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

JANUARY 5, 2023

Enables hassle-free remote working – our cloud-based PMS allows anyone to take reservations, contact guests and stay updated from wherever they are and across all devices. Additionally, it records all guest interactions and automates personalized communication for each guest. Learn more about us here.

Property Management 224

Property Management Book Catering Reservations 224

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. The most profitable of the three is direct hotel bookings i.e. wherein guests directly reach out to the hotels for all accommodation-related queries and make a reservation. . Expert Tips To Increase Direct Hotel Bookings.

Book 217

Book Pricing Reservations Information 217

Revenue Hub

MARCH 14, 2024

By providing prices and availability, hotels now can appear in the hotel booking module for free, along with paid hotel ads. According to Google, the primary goal behind this move is to improve users’ travel experiences by showing them a wider range of hotel prices, which will help them choose the best place to stay.

Book 103

Book Budgeting Article Pricing 103

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Such solutions help in increasing conversion, guest loyalty, and revenue.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotelogix

NOVEMBER 30, 2023

before making the reservation - everything in one place.   Understanding Different OTA models Merchant model: In this model, guests pay the OTA during reservation, and the OTA pays the hotel post the guest's stay. One crucial pricing strategy is to charge as per demand. You must know what to charge during each season.

Book 147

Book Pricing Marketing Reservations 147

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Revenue Hub

OCTOBER 10, 2023

Property level demand forecasting tools are only as good as the information we provide so it is critical to communicate to the system any changes, anomalies, or added information vital to decision making. It can also tell how reservation pace changes as your rates change or competitor rates fluctuate, and this is all based on compiled data.

Information 106

Information Reservations Pricing Events 106

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

MAY 26, 2023

And when your hotel’s online rankings improve, you can increase your prices. Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback.

Housekeeping 93

Housekeeping Reservations Communication Article 93

SiteMinder

SEPTEMBER 6, 2023

Late bookings are often spontaneous, last-minute, reservations that often come in days, hours or even minutes before the guest’s intended arrival time. Boosted revenue : Late bookings often come with higher price tags, capitalising on the urgency of the guest’s needs. What are late bookings?

Book 98

Book Reservations Communication Pricing 98

SiteMinder

SEPTEMBER 22, 2023

Moreover, it provides a record of past and upcoming reservations, options for setting up deals, and valuable analytics that highlight your property’s performance on the site. The extranet also facilitates communication with guests through message templates and scheduled messages, ensuring timely sharing of essential information.

Reservations 52

Reservations Accounting Communication Scheduling 52

Modern Restaurant Management

JUNE 12, 2023

Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events. Some software even lets you send out automatic alerts and mass communication to staff so there’s no need to individually contact everybody—helping you act quickly.

Communication 88

Communication Reservations Information Events 88

SiteMinder

DECEMBER 3, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. It ensures that guests have a seamless experience from the moment they make a reservation to the time they check out. What are holiday bookings?

Book 105

Book Pricing Reservations Budgeting 105

Revenue Hub

OCTOBER 11, 2023

It helps organizations personalize customer experiences, communicating with them via their preferred channels. This information guides strategic, data-driven decision-making to improve operations and boost business growth. This data includes demographics, booking patterns, guest behaviors, interests, and more.

Article 93

Article Information Pricing Book 93

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52

SiteMinder

MAY 25, 2023

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. The average hotel website converts somewhere between 1.5-2.5% Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%.

Book 98

Book Communication Demo Reservations 98

Blue Magnet Interactive

OCTOBER 31, 2023

Additionally, a direct channel allows hotels to have more control over the guest experience, from the booking process to post-stay communication. It’s a computerized network system that allows real-time reservations and inventory management. Learn how to budget and drive direct bookings in 2024.

Book 52

Book Budgeting Pricing Reservations 52

Larry Mogelonsky

MARCH 14, 2024

Namely, luxury guests may be price inelastic but they are entirely experience elastic. As previously noted, this means building an omnipresent, 24/7 voice channel in order to engage luxury guests during the reservation stage as well as complete customizations and ancillary bookings while on the call.

Reservations 100

Reservations Book Information Document 100

Revenue Hub

MARCH 11, 2024

Combine this report with numbers from your Custom Reservation Report for your desired date range. Collect Data : Check out your Custom Reservation Report to see how often guests come back, on average. Purchase Frequency: For hotels, purchase frequency is simply the average number of bookings a customer makes.

Reservations 89

Reservations Book Article Information 89

Revenue Hub

OCTOBER 23, 2023

NB: This is an article from Amadeus Revenue managers are tasked with maximizing revenue and profitability, balancing occupancy and pricing, developing effective competitive demand strategies, understanding evolving guest needs, and more.

Pricing 91

Pricing Book Cost Reduction Strategic Planning 91

Revenue Hub

NOVEMBER 14, 2023

Business intelligence and analytics platforms give you data-driven insights based on your property’s own data (including reservation and guest data and performance KPIs ) as well as benchmarking data to elevate your marketing efforts. Revenue Management When your availability and market conditions change, your pricing should change as well.

POS Systems 62

POS Systems Reservations Book Pricing 62