Remove Communication Remove Presentation Remove Sanitation Remove Service Management
article thumbnail

A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Safety and Sanitation. Managers need to have a means to effectively communicate time-sensitive subjects such as allergens and immediate safety concerns to the staff.

Training 153
article thumbnail

How to be a restaurant manager

Les Roches

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. And one in three consumers feel pressured to tip when presented with a tablet at a restaurant counter, which could indicate an area of vulnerability for brands. ” QSR App Adoption.

Download 184
article thumbnail

White Castle Flips for Flippy and Burma Bites

Modern Restaurant Management

The Monogram Clean Force® Sink & Surface Cleaner Sanitizer is an EPA-registered, no rinse, 2-in-1 cleaner sanitizer that can be used against the virus that causes COVID-19 and helps prevent cross-contamination to keep staff and guests safe from foodborne illnesses. ParTech Adds OpenEye. ParTech, Inc.

Catering 144
article thumbnail

MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. However, when presented with all safety options, diners are most concerned about the perceived health threat posed by other customers, more so than employees.