Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

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Marketing Communication Information Reservations 234

Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

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Events Event Coordination Budgeting Hospitality Management 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

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Guest Satisfaction Catering Information Document 100

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

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Events Budgeting Vendor Management Communication 52

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

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Marketing Communication Brand Management Information 52

Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. And what actions you can take to start creating your own successful hotel marketing campaigns. What do marketing managers do?

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Marketing Events Hospitality Management Information 98

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

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Reservations Customer Service Marketing Pricing 181

Revenue Hub

NOVEMBER 24, 2022

Hotel Marketing is only effective if the execution is done right. It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? A planned approach to marketing helps you to set clear objective s. NB: This is an article by Staah.

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Marketing Pricing Book Communication 93

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

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Training Customer Service Communication Guest Satisfaction 52

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Additionally , 20% of customers who shop at pop-ups decide to do so to share experiences. . The market has changed regarding what people spend their money on in recent years.

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Marketing Events Customer Service Budgeting 52

STAAH

NOVEMBER 22, 2022

Hotel Marketing is only effective if the execution is done right. It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? A planned approach to marketing helps you to set clear objective s. Product, Price, Place & Promotion.

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Marketing Pricing Book Blog 73

The Restaurant Times

AUGUST 29, 2020

One of the biggest challenges restaurateurs are facing today is marketing during the reopening. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. .

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Marketing Communication Information Budgeting 105

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

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Modern Restaurant Management

DECEMBER 4, 2023

Engaging Customers While They Wait One solution for decreasing perceived wait time is to leverage queuing technology for continued guest engagement during their wait. Businesses can even communicate directly with the patron through text, email, or live chat if necessary to keep them informed of other necessary status updates.

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Communication Information Customer Service Reservations 202

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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POS Systems Scheduling Reservations Communication 158

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

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Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

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Travel and Tourism Communication Customer Service Events 52

Social Hospitality

JULY 5, 2022

Marketing nowadays takes many forms and happens on various platforms. Let’s look at both types of marketing and examine their strong and weak points. Let’s look at both types of marketing and examine their strong and weak points. Traditional Marketing Explained. Which is best for your business?

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Marketing Events Blog Budgeting 75

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It all starts with a great marketing plan. Your marketing plan is the cornerstone of your restaurant's success and business plan. Table of Contents.

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Marketing Events Information Download 88

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Business Analytics Automated business analytics monitoring lets you keep tabs on market trends and competitor performance.

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Reservations Housekeeping Property Management Book 136

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

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Marketing Reservations Accounting Information 113

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Hotel Owner

JUNE 20, 2023

Ultimately, engaged employees are more likely to go the extra mile, which will most likely result in improved productivity, higher-quality service, and eventually, increased profitability. Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism.

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Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

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Communication Customer Service Guest Satisfaction Book 130

7 Shifts

DECEMBER 14, 2022

Other Restaurant Marketing Resources. Recapping an event. Experience as a customer. Things customers do that you like or dislike. Like most social media platforms, you should use two-way communication. It's not just for dancing teens anymore. Table of Contents. The Platform. Create Your TikTok Account. Plating 101.

Marketing 88

Marketing Accounting Download Customer Service 88

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond.

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Events Sanitation Marketing Communication 230

Les Roches

JANUARY 15, 2024

What is the difference between hotel sales and marketing? To craft effective hotel sales strategies, it’s important to recognise the difference between hotel sales and marketing. Hotel marketing The objective of hotel marketing is to raise brand visibility and engage through various channels.

Communication 52

Communication Book Reservations Marketing 52

Revenue Hub

JANUARY 9, 2023

As reports emerge that the number of active daily users are growing under Twitter’s new head honcho, I also wonder if, once the media hype blows over, whether the advertisers may come crawling back to tap into an unsaturated market brimming with commercial potential. More importantly, what does this all mean for hotels?

Communication 82

Communication Article Customer Service Accounting 82

Les Roches

DECEMBER 27, 2023

Hospitality manageme­nt encompasses the­ organization of lodging, food service­s and events, with the primary focus on e­nsuring guest comfort and satisfaction. It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Hotel administration certifications can also boost your credibility.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

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Customer Service Definition Communication Events 52

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

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Maintenance Travel and Tourism Special Events Guest Satisfaction 81

SiteMinder

OCTOBER 11, 2022

Video marketing should be an integral part of any hotel’s marketing plan and is largely becoming the most important aspect of content marketing. When done well, video marketing can be an effective way of promoting your hotel, building your brand awareness and driving bookings. What is video marketing for hotels?

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Marketing Travel and Tourism Book Information 52