Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
eZee Absolute
NOVEMBER 8, 2023
The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides?
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Smart Brief Hospitality
MARCH 10, 2024
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.
InnQuest
SEPTEMBER 12, 2023
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.
Les Roches
DECEMBER 30, 2023
Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.
Serviced Apartments
JUNE 12, 2023
UAE: Conrad Dubai has launched a collection of 22 one-bedroom serviced apartments at the Sheikh Zayed Road property. The 22 suites, located on the upper floors of the hotel, offer “stylish interiors and high-end amenities”, as well as on-demand 24 hour guest services.
SiteMinder
NOVEMBER 22, 2023
They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. Hotels can offer comprehensive wedding packages, including accommodation for guests, to make the event as seamless and memorable as possible. This encompasses all costs, including venue, catering, staff, and equipment.
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