InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Accounting 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Effective Communication.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

MAY 17, 2024

Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Guests want options and they are more likely to select services or special offers catered to them.

Marketing 90

Marketing Travel and Tourism Book Communication 90

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Hotelogix

OCTOBER 18, 2023

Offers Personalization Opportunities A reservation system lets your hotels offer personalized experiences by storing guest profiles and preferences. From room preferences to special occasions, your hotel can cater to individual guest needs, enhancing guest satisfaction and loyalty.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

JUNE 27, 2023

Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Guests want options and they are more likely to select services or special offers catered to them.

Marketing 87

Marketing Book Travel and Tourism Communication 87

SiteMinder

SEPTEMBER 7, 2023

This can also include room service delivery surcharges. Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

FEBRUARY 25, 2024

Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep. Innovative technology Innovative technology sets leading hotel brands apart, offering guests a seamless and modern experience from booking to check-out.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

SiteMinder

NOVEMBER 22, 2023

They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. Hotels can offer comprehensive wedding packages, including accommodation for guests, to make the event as seamless and memorable as possible. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59

Events Budgeting Book Workshop 59

Hotel Business

NOVEMBER 27, 2023

Provide information resources For years, in-room guest service information has been provided via printed materials: flyers or even entire booklets that contain information regarding pool, fitness center and restaurant hours, checkout times and other pertinent facility details.

Housekeeping 64

Housekeeping Information Catering Reservations 64

Les Roches

JANUARY 18, 2024

Whether you’re looking to start your journey in the hospitality industry or want to refine your expertise, The Breakers offers a diverse range of roles that cater to various skill levels and aspirations. From culinary arts to guest services, each role here contributes to the seamless experience guests cherish.

Communication 52

Communication Training Resort Management Customer Service 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

OCTOBER 30, 2023

Personalized services and boutique hotels The rise of personalized services has changed everything about the hospitality industry and boutique hotels are at the forefront of this trend. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

JANUARY 19, 2024

Will you be catering to tourists or local busine­sses? Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Specify whethe­r it will be a boutique guesthouse­ or budget lodgings and mention your target custome­r base.

Marketing 52

Marketing Book Accounting Procurement 52

Modern Restaurant Management

MARCH 11, 2020

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. I know catering companies across the country are really going to benefit.”

Procurement 133

Procurement Marketing Scheduling Events 133

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. “The Juicey Awards are about honoring our passionate store owners.

Marketing 186

Marketing Training Health & Safety Scheduling 186