eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Demo Book 130

The Restaurant Times

JUNE 9, 2020

Ways to communicate your restaurant closure with staff. Quick Communication Within Staff Members. Another important feature you should be looking for in your employee scheduling software is the ease of communication with employees. In this blog article, we include the following: .

Scheduling 81

Scheduling Guest Services Communication Blog 81

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 93

Marketing Communication Guest Services Strategic Planning 93

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Communicate with your staff the benefits of what you are trying to achieve and address concerns proactively.

Concierge 104

Concierge Guest Services Communication Events 104

InnQuest

MARCH 3, 2023

Additionally, cloud PMS software can provide guests with real-time updates and notifications about their stay, such as room status or any changes to their itinerary. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff.

Communication 218

Communication Reservations Housekeeping Property Management 218

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

Guest Services 86

Guest Services Property Management Communication Reservations 86

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP. We enable businesses to get back to doing what they do best without changes to their business processes.

Concierge 98

Concierge Communication Reservations Blog 98

Service that Sells

JANUARY 30, 2023

Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. You have to communicate effectively with your staff – both front of the house and back of the house – and you have to make sure both those restaurant teams are communicating with each other.

Training 95

Training Communication Server Guest Services 95

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. The Negative Impacts of Silos Communication Breakdowns: Silos can lead to significant communication gaps.

Housekeeping 83

Housekeeping Communication Article Customer Service 83

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving.

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Revenue Hub

FEBRUARY 1, 2024

A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). A hotel GMS automates communication with your guests, ensuring better overall experiences, and proactive communication before the review goes live at all. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 100

Guest Satisfaction Communication Article Book 100

Revenue Hub

FEBRUARY 14, 2024

So now I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? What training do new staff receive about hospitality and guest service itself once they hit their new department?

Training 93

Training POS Systems Guest Services Article 93

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 101

Communication Customer Service Housekeeping Article 101

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. A PMS will always have your guest information handy whenever you may need it. Poorly coordinated departments a commonplace in our interactions with hoteliers.

Blog 130

Blog Communication Definition Book 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

JANUARY 23, 2024

Utilize guest data to proactively recommend personalized suggestions, extending the guest experience beyond the hotel’s premises to the surrounding area. 5) Feedback: Listen to Your Guests Active listening is a fundamental aspect of guest service.

Communication 79

Communication Book Guest Services Training 79

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care. The foundation of personalized guest services lies in understanding individual preferences.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Serviced Apartments

MARCH 12, 2024

The hotel will be upgraded to integrate NUMA technologies, allowing guests to use their smartphones to check in, check out, open their room doors and communicate with NUMA’s digital guest service team 24 hours.

Presentation 52

Presentation Guest Services Communication Marketing 52

Alice Platform

SEPTEMBER 7, 2022

At ALICE we strive to provide a platform to help transcend communications barriers and technology challenges by designing our software to be universally easy to use. Hotel teams are diverse, often with staff from many countries who speak different languages and have varying familiarity with technology.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 92

Housekeeping Reservations Communication Article 92

Hotel Owner

MARCH 13, 2024

The hotel will be upgraded to integrate Numa technologies, allowing guests to use their smartphones to check in, check out, open their room doors and communicate with Numa’s 24h digital guest service team.

Presentation 52

Presentation Guest Services Communication Marketing 52

Revenue Hub

FEBRUARY 16, 2024

The reason is, the longer you wait to reply to a guest, the higher the possibility that the guest will not even see your response and in turn spread negative word of mouth if they have a bad experience. Timely responses lead to a better relationship with travelers and promote open communication that encourages guests to leave feedback.

Article 82

Article Book Guest Services Communication 82

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Effective Communication.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Service that Sells

APRIL 24, 2023

Here’s an example: “I will hire only those people who demonstrate a genuine ability to excel in guest service and who possess common sense, communication skills , and integrity.” Think about the type of business you’re in and the guest you want to attract.

Scheduling 88

Scheduling Guest Services Communication 88

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Metasphere

SEPTEMBER 4, 2023

With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Testing Thoroughly test the reservation system before going live.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Les Roches

DECEMBER 21, 2022

If you are looking at a career in guest relations, there are several important skills to learn, such as: Communication : Guest relations managers need to communicate well in written and spoken methods, with clients, co-workers, team members, and communication between guests.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JUNE 7, 2023

Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.

Customer Service 52

Customer Service Communication Training Information 52

Hotel Business

JULY 25, 2023

The growing trend towards guest service digitalization is increasingly gaining traction and ultimately means that network capabilities can quickly go from being adequate to woefully insufficient. Marc Vaughn is SVP, operations and business development at Cloud5 Communications.

Communication 52

Communication Business Development Guest Services 52

Hotel Business

OCTOBER 5, 2023

These and other technology-driven solutions can free up employees to focus more intensively on guest service—and promote efficiencies and cost savings at the same time. Finally, the group discussed the ways in which continued collaboration and communication can help address staffing issues.

Training 116

Training Housekeeping Scheduling Guest Services 116

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Write your training guide as you’d coach them in person.)

Training 148

Training POS Systems Communication Document 148