Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Set goals for your staff. Keep calm in these situations.

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Budgeting Server Front of House Back of House 166

EATER

JULY 7, 2023

These fees, which can range from 3 percent to 20 percent of your total bill, are increasingly ubiquitous as the cost of doing business gets more expensive for restaurants. Shortly after the lawsuit was filed, Jon & Vinny’s updated the disclosure on their receipts , and servers say the new wording has made little difference to diners.

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Server Front of House Pricing Back of House 97

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining.

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Front of House Server Budgeting 190

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

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Back of House Front of House Accounting Budgeting 171

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Servers love it.

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Server Front of House Back of House Communication 88

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Maintaining a distinct separation between front-of-house and back-of-house. restaurant operations.

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Front of House Back of House Sanitation Information 209

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Concierge Server Front of House Back of House 198

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

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Front of House Accounting Server Customer Service 190

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Servers love it.

Server 78

Server Front of House Back of House Communication 78

OpenTable

MARCH 1, 2023

There’s no real business casual standard for restaurants. Office setting, front of house, or back of house? Office setting Though servers and cooks are the first roles that spring to mind when thinking about restaurant jobs, there are many other positions in the business.

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Front of House Server Back of House Bookkeeping 52

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. But it doesn’t stop there.

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Back of House Front of House Server Budgeting 223

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Stress is part of any job.

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Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Share with your broker any changes to the business to avoid surprises at renewal. No surprises.

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Front of House Training Document Server 118

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. There are many ways to digital technology into your business.

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Modern Restaurant Management

FEBRUARY 2, 2024

As a result, many establishments struggle with slow service times, inefficient inventory management, and inadequate customer engagement — all of which can lead to decreased satisfaction and lost business. Security is paramount; invest in robust protections against cyber threats to safeguard customer data and business operations.

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Customer Service Front of House Communication Training 189

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. The importance of balancing employee and business needs How to schedule employees effectively: 9 Steps to follow Using 7shifts to make scheduling employees simple Frequently Asked Questions Video version What makes a great employee schedule?

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Lithos POS

DECEMBER 19, 2023

Like all the business the business model also needs strategic planning to succeed. Management has a crucial role in the success of a business. Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

MARCH 3, 2021

The stories of adaptation and pivot in the restaurant industry are nothing short of remarkable, as owners and operators have shifted business models on their head in order to stay afloat—and thrive. and making the restaurant business better for it. As a business model, fast casual restaurants were more suited to adapt to the pandemic.

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Front of House Back of House Server Reservations 78

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. Protecting people as much as possible, supporting businesses as much as possible, and finding new ways to do that.”.

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Server Back of House Front of House Information 126

Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. Tourism is a key part of the hospitality industry and offers services to those traveling for pleasure or business. What are front-of-house positions? What is the hospitality industry?

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Travel and Tourism Front of House Back of House Hospitality Management 52

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. As such, there is no work available for bartenders and servers.

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Front of House Server Back of House Document 119

NCC USA

MARCH 31, 2023

Your point of sale system (POS) is a vital piece of equipment for your business. But in addition to being a vital part of your checkout process, your POS system is a data center that, when utilized to generate POS reports, can be the most powerful resource for making business decisions.

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POS Systems Information Accounting Blog 52

The Restaurant Times

JULY 2, 2020

Even though takeaway and delivery orders will be most preferred by the customers, dining out facilities will be able to bounce back only when they are able to instill confidence and trust in customers about the ways in which they plan to operate their business in the post Covid world. appeared first on The Restaurant Times.

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Sanitation Front of House Reservations Server 98

7 Shifts

FEBRUARY 13, 2023

It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model. We see professional servers and bartenders who respect the whole of the restaurant and the culture that is created by being more inclusive.

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Training Front of House Server Scheduling 156

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.

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Communication Server Front of House Back of House 172

Modern Restaurant Management

AUGUST 27, 2020

That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. For example, it's clear that tips, for the foreseeable future, will not provide a stand-alone solution to compensate front of house staff.

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Front of House Communication Server Events 214

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training.

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Front of House Server Events Special Events 148

Modern Restaurant Management

OCTOBER 30, 2020

percent annual turnover rate , and even more for some businesses. In all likelihood, you already have a robust tech stack that might include a kitchen display system (KDS), a r estaurant management platform for your front-of-house needs, or a point of sale system. Before global lockdowns, the U.S. Tech Trainers.

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Front of House Training Server Budgeting 198

7 Shifts

JUNE 20, 2022

There's no dining room, no storefront, no servers, and in some cases not so much as a sign. No front of house staff, smaller spaces, and no need for prime real estate that all contribute to the lower costs. Shared ghost kitchens are commercial kitchens that are rented out to multiple food businesses. Commissary Kitchens.

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SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. However, as front of house operatives, reservation agents should also be willing to assist guests with other queries. Front of house manager. Table of contents. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

NOVEMBER 16, 2021

For example, when guests leave a $20 tip at a restaurant, they might assume the entire amount goes to their server. However, servers are not the only ones who contribute to a guest's dining experience. A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. Bartenders.

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Server Communication Back of House Scheduling 78

EATER

JULY 8, 2020

As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Alexandra Bowman.

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Server Front of House Back of House Marketing 104

7 Shifts

APRIL 3, 2023

This is the base of wage inequality in the restaurant business. Often, tips earned by different workers, even those in the same position, can be unequal—based on party size, busy-ness, and sometimes, luck of the draw. For example, someone in the back of the house may get a bump to coincide with learning a new station.

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Back of House Front of House Server Budgeting 148

EATER

FEBRUARY 18, 2021

Luis, who prefers not to use his last name, has asthma and was a server at Chartreuse in Detroit when the pandemic hit. Instead, Luis began working for the friend’s catering company, designing a contactless pickup system so that the business could safely work outdoor events. We wanted to protect our front-of-house staff.”.

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Front of House Server Catering Scheduling 107

Modern Restaurant Management

AUGUST 6, 2020

We’ve found that restaurants that offer family-style meals find more success since people are at home with their children, looking to save time and support local businesses. Technology can help streamline ordering for free, save time and remove errors to help a restaurant’s bottom line and manage their business more effectively.

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Front of House Back of House Server Scheduling 213

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

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Pricing Catering Training Marketing 216