STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 86

Guest Services Communication Property Management Reservations 86

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

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Blog Communication Definition Book 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 90

Marketing Travel and Tourism Book Communication 90

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. They include history and forecast reports, hotel revenue reports, hotel reservation reports, night audit reports, MIS and manager flash reports, and many more.

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Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

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Property Management Article Server Customer Service 97

STAAH

OCTOBER 1, 2023

Destiny Scotland Apartments offers guests a real taste of Scottish architecture and history across Scotland’s capital city Edinburgh & Glasgow where guests experience living in contemporary yet traditional surroundings. This led to booking errors that resulted in a compromised guest experience.

Book 89

Book Guest Services Property Management Pricing 89

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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Guest Services Book Reservations Concierge 52

Hotelogix

OCTOBER 18, 2023

This guide will offer you an in-depth overview of hotel management software, its benefits, features, and how it can help hoteliers like you to run your business successfully. What is hotel management software? It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

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Housekeeping Reservations Server Accounting 130

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

MAY 8, 2024

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

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Book Pricing Marketing Information 98

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

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Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 87

Marketing Book Travel and Tourism Communication 87

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

Revenue Hub

AUGUST 1, 2023

You see the bubble effect in the look and functionality of Disney websites and booking engines. It’s particularly cheap and simple to do if your property management system has a built-in website feature. Third, book easily. And tools like automated guest chatbots don’t have to replace human connection.

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Concierge Guest Services Article Book 87

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

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Communication Customer Service Guest Satisfaction Book 130

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

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Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

AUGUST 22, 2023

. “As a result, technology will be even more critical in a property’s success.” ” With these changes in behavior, hotels must have technology solutions in place to facilitate ancillary bookings, understand these preferences, optimize the required staff to fill them, and help staff maintain consistent service levels.

Special Events 69

Special Events Book Information Reservations 69

SiteMinder

NOVEMBER 22, 2023

Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. This process is easily transferable to hoteliers who can maintain an ongoing dialogue with guests from the booking to check-out stages, and everything in between.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

eZee Absolute

FEBRUARY 3, 2023

One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations. Integrated solution When we talk about property management systems, integration is one of the key elements that cannot be overlooked.

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Information Blog Property Management Budgeting 75

Revenue Hub

OCTOBER 28, 2022

. “As a result, technology will be even more critical in a property’s success.” ” With these changes in behavior, hotels must have technology solutions in place to facilitate ancillary bookings, understand these preferences, optimize the required staff to fill them, and help staff maintain consistent service levels.

Special Events 74

Special Events Book Information Reservations 74

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Management department.

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Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

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Front Desk Operations Cost Reduction Book Training 79

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

JULY 11, 2023

Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Maintenance Concierge Communication Housekeeping 40

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. A hotel self-service kiosk is a digital device that enables guests to fill in the required information and get access to their rooms and other services.

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Front Desk Operations Guest Satisfaction Blog Book 52