Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

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Guest Services Customer Service Demo Book 130

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Then this guide is all you need. 

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Book Budgeting Catering Strategic Planning 268

Hotelogix

NOVEMBER 19, 2023

You can increase your rate and occupancy as many people will be looking to book their accommodations.   Your guest service standards: They significantly influence hotel occupancy rates. This word-of-mouth advertising can lead to more bookings and increased occupancy rates.

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Book Pricing Events Guest Services 147

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

FEBRUARY 14, 2024

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Integrate Advanced Hotel Technologies To maintain competitiveness and meet the evolving expectations of guests, city hotels are increasingly integrating advanced technologies into their operations.

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Article Pricing Book Guest Services 98

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. This prevents overbooking and rate disparities, enhancing the guest experience.

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Guest Satisfaction Maintenance Pricing Book 218

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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Revenue Hub

MARCH 21, 2024

In the future, hotels will utilize AI to sift through extensive guest data, tailoring each aspect of the guest experience, from the booking process to the stay itself, according to individual preferences.

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Guest Satisfaction Maintenance Article Scheduling 85

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 147

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

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STAAH

JANUARY 23, 2024

This commitment extends throughout the entire customer journey, right from the initial research and booking stages to the post-stay period. To enable a more personalized experience, invest in technology that centralizes guest data, ensuring it can be leveraged at every touchpoint in their journey.

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Communication Book Guest Services Training 79

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

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Guest Services Property Management Communication Reservations 86

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return.

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Guest Satisfaction Communication Article Book 100

STAAH

OCTOBER 1, 2023

Destiny Scotland Apartments offers guests a real taste of Scottish architecture and history across Scotland’s capital city Edinburgh & Glasgow where guests experience living in contemporary yet traditional surroundings. This led to booking errors that resulted in a compromised guest experience.

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Book Guest Services Property Management Pricing 89

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

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Property Management Catering Housekeeping Maintenance 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

STAAH

JUNE 19, 2023

Additionally, the collaboration addresses the unique requirements of direct customers through STAAH’s Booking engine, enhancing their booking experience. Furthermore, PMS Integration streamlines the flow of offline and online bookings, streamlining operations, providing a superior guest experience.

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Book Catering Guest Services 83

Revenue Hub

NOVEMBER 17, 2022

This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability. Direct Booking: Promoting direct bookings can be an attractive option for hotels looking to eliminate OTA commissions, and forge deeper relationships with their guests.

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Book Article Reservations Guest Services 85

STAAH

AUGUST 20, 2023

The Thai beach resort attributes the revenue surge to the efficiencies in online distribution and direct bookings via STAAH. Occupying a coveted spot on the popular Chaweng Beach, it is a stroll down to the white sands for guests and a 10-minute drive to the airport, with the entertainment complex also nearby. Wins all around!

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Demo Book Guest Services Pricing 76

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 104

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

NOVEMBER 1, 2023

So, how much does it cost to acquire a booking at your hotel? NB: This is an article from Hotelogix However, it’s much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. At first, this seems to be a straightforward metric.

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Revenue Hub

APRIL 11, 2024

It involves monitoring and influencing your hotel’s online image to attract guests and stay competitive. Reviews are crucial, with positive ones boosting bookings and negative ones potentially deterring guests. This improves your hotel’s overall reputation and showcases your dedication to guest service.

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Guest Satisfaction Article Guest Services Book 94

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common.

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Reservations Article Pricing Guest Satisfaction 98

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. GuestTouch is an automated, next-generation guest engagement and reviews platform designed to modernize hotel customer interactions.

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Help staff serve guests through quicker and more agile means.

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Concierge Housekeeping Guest Services Information 98

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

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Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

FEBRUARY 16, 2024

By actively managing this crucial digital channel, hoteliers can strategically foster relationships with their hotel guests and future travelers that ultimately drive revenue. Why Responding to Reviews is Important: The first benefit of replying to online guest feedback begins with the guest.

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Article Book Guest Services Communication 82

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. The role of the front desk in guest communication.

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Communication Article Book Guest Services 92

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

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Guest Satisfaction Pricing Article Scheduling 74

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

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Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 1, 2023

Disney cultivates a fun, easy, and comfortable guest-experience bubble on their properties and online. You see the bubble effect in the look and functionality of Disney websites and booking engines. Third, book easily. And tools like automated guest chatbots don’t have to replace human connection.

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Concierge Guest Services Article Book 92

Revenue Hub

MAY 26, 2023

Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

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Housekeeping Reservations Communication Article 92

Mary Gostelow

FEBRUARY 24, 2024

For that reason, he never books the Nice to Monaco helicopter by seat but splurges on chartering the entire aircraft all for himself – he values the front seat and the panoramic view of Monaco as the Airbus H-130 approaches its heliport. The Sybaritic Single hates taking chances and prefers everything to be planned properly.

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Guest Services Book 52

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

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Book Valet Services Travel and Tourism Maintenance 105

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

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Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

MAY 18, 2023

No matter the size or type of hotel, if you want to boost bookings, maximize hotel revenue and remain competitive in today’s uncertain market, then there is significant value in using an automated pricing solution or an RMS. Not convinced an automated pricing solution is the right fit for your hotel?

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Pricing Article Book Marketing 82