Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Connect with your guests online once the booking is in place.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

JANUARY 16, 2024

From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. Read More Hotel Digital Marketing Strategies to Maximize Your Bookings Maintaining your hotel’s online presence is a must, given this is your first impression for guests.

Blog 102

Blog Guest Satisfaction Pricing Marketing 102

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities.

Travel and Tourism 91

Travel and Tourism Guest Satisfaction Housekeeping Events 91

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Owner

JUNE 18, 2023

These costs may include housekeeping wages, utilities, and amenities. Customer Satisfaction Index (CSI) CSI measures the degree of customer satisfaction with your hotel’s service and facilities. Monitoring and working on improving your ORS can drive more bookings. Booking Channels Identifying which channels (e.g.,

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

Revenue Hub

AUGUST 1, 2023

NB: This is an article from TrustYou It’s no longer a matter of debate – in the world of hospitality, guest reviews have a signficant impact on a hotel’s reputation and future bookings. If you’re looking for more information, check our complete guide on how to respond to guest reviews. #1

Guest Satisfaction 71

Guest Satisfaction Housekeeping Article Blog 71

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Larry Mogelonsky

DECEMBER 11, 2023

But while decreasing the cost per acquisition to then increase gross profit per booking is a noble objective, hotels may still be hamstrung by a combination of out-of-service (OOS) and out-of-order (OOO) rooms, throttling occupancies, when demand exists, by as much as 5%.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotel Owner

MARCH 9, 2023

Nowadays online reviews sites such as Tripadvisor are commonly used by people who want to find out more about an accommodation before booking it straight away. ” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Information Training 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. It’s no secret that some businesses offer terrible customer service, and guests aren’t shy to tell others about it.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

APRIL 11, 2024

That’s why our hotel lobby is light, bright, and colourful, and we’ve employed a passionate, enthusiastic team to greet our guests. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. Guests often pay a premium to have more flexibility with their arrival and departure times. But not all upsell revenue is the same.

Reservations 92

Reservations Guest Satisfaction Housekeeping Article 92

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Distribution channel performance is vital to know which channels (like OTAs, direct bookings) are most profitable.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

Revenue Hub

FEBRUARY 16, 2023

At every step of the guest journey, guest sentiments, their bookings, interest and footfalls can be tracked to not only add more data to the guest profile but also to provide individual data driven insights into the different parts of the hotel experience.  Wondering where to invest to maximize guest satisfaction?

Guest Satisfaction 94

Guest Satisfaction Housekeeping Article Information 94

Revenue Hub

MARCH 15, 2023

Factors that influence guest expectations: Previous experience. If the guest has booked a stay before, they will already know what to expect. Other guests’ opinions. Guests check reviews and others’ experiences with your accommodation, additional services , location, and more. Optional housekeeping.

Housekeeping 77

Housekeeping Guest Satisfaction Communication Article 77

Revenue Hub

MAY 18, 2023

You have the on the ground staff, i.e., everyone working in the Front Office, Housekeeping etc. And then there’s the layer of staff that largely goes unseen by guests: hotel management (i.e. This is something guests have always wanted but the booking process wasn’t always seamless, required manual intervention and was hard to fulfil.

Pricing 88

Pricing Guest Satisfaction Housekeeping Article 88

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. Promotions are special rates that can change depending on: – The season or holiday period; – If the guest is a VIP; or, – You want to capitalise on an event. – work hours.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. Promotions are special rates that can change depending on: – The season or holiday period; – If the guest is a VIP; or, – You want to capitalise on an event. – work hours.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. Housekeeping Hotels that invest in tech to streamline housekeeping operations will benefit from automated tasks such as room assignments, cleaning schedules, and inventory management.

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81

SiteMinder

NOVEMBER 22, 2023

Don’t just host the experience; be the experience Discover how SiteMinder can transform your event management and booking potential. Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. How to manage hotel events 1.

Events 59

Events Budgeting Book Workshop 59

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

DECEMBER 8, 2023

While many travelers still prefer traditional interactions and keys, hotels aim to enhance guest experiences by providing more contactless options. This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings.

Travel and Tourism 96

Travel and Tourism Procurement Maintenance Information 96

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

JULY 24, 2023

A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process. What information is recorded in a hotel reservation form?

Reservations 52

Reservations Book Information Guest Satisfaction 52

Hotel Business

JULY 13, 2023

“Our all-in-one suite of solutions is perfect for hoteliers who are looking for ways to drive more direct bookings and boost revenue, and with these new features and functionalities, we can now offer even more ROI for our clients.”

Book 52

Book Communication Information Property Management 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. MS, Web Booking Engine, CRS, GDS, Channel Manager, Rate Shopper, CRM. Open minded to feedback.

Definition 52

Definition Marketing Budgeting Article 52