SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. It’s no secret that some businesses offer terrible customer service, and guests aren’t shy to tell others about it.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

JANUARY 8, 2024

Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. work hours.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Revenue Hub

DECEMBER 8, 2023

While many travelers still prefer traditional interactions and keys, hotels aim to enhance guest experiences by providing more contactless options. This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings.

Travel and Tourism 102

Travel and Tourism Procurement Maintenance Information 102

SiteMinder

JANUARY 8, 2024

Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. work hours.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. Maximum guest occupancy per room Bedding types (quality of linen, etc.) What is attribute-based pricing?

Guest Satisfaction 97

Guest Satisfaction Pricing Book Reservations 97

Larry Mogelonsky

DECEMBER 11, 2023

It follows that a top priority should be tightening cost controls to optimize profitability ahead of rolling out any new ventures, where traditionally many areas ripe for savings aren’t readily apparent due to the complexity and interconnectedness of hotel operations across multiple properties.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 87

Front Desk Operations Cost Reduction Book Training 87

SiteMinder

JULY 24, 2023

A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process. What information is recorded in a hotel reservation form?

Reservations 52

Reservations Book Information Guest Satisfaction 52

Hotel Business

JULY 13, 2023

“Our all-in-one suite of solutions is perfect for hoteliers who are looking for ways to drive more direct bookings and boost revenue, and with these new features and functionalities, we can now offer even more ROI for our clients.”

Book 52

Book Communication Information Property Management 52