Revenue Hub

JULY 20, 2023

Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests. Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again.

Guest Retention 59

Guest Retention Book Customer Service Article 59

Revenue Hub

MAY 22, 2023

Guest Retention : A high guest turnover rate increases the CAC as more resources need to be spent to attract new guests instead of retaining existing ones. Retaining customers typically costs less than acquiring new ones, so focusing on customer service and guest experience is crucial.

Guest Retention 79

Guest Retention Budgeting Article Marketing 79

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 83

Guest Retention Book Article Pricing 83

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 82

Guest Satisfaction Pricing Guest Retention Catering 82

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 80

Guest Retention Housekeeping Book Information 80