SiteMinder

SEPTEMBER 6, 2023

An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance. To find out more on how to remove customer friction, check out this blog post. Reduced workload Gone are the days of manual booking management.

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Hotel Business

OCTOBER 17, 2023

Prioritizing employee safety with WorldSafe’s tools and strategies ensures a motivated workforce, leading to improved guest service and satisfaction. We have a blog about that here. WorldSafe can benefit hotel owners by enhancing their establishment’s reputation and trustworthiness. What are some goals you have?

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SiteMinder

SEPTEMBER 7, 2023

Too many additional fees will put guests off and have them question the value of their stay. In this blog you’ll learn how your hotel can effectively, transparently and considerately apply fees to boost your revenue, reduce your overall costs, and keep guests happy.

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SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

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Xotels

FEBRUARY 3, 2021

Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages. Cheers, Patrick Landman. Subscribe Now Latest Articles.

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SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

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SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

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eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out?

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Training Customer Service Communication Housekeeping 59

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. As the main guest service department in a hotel, front office functions include: Answering phones.

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SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

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SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Don’t forget to include expenditure on building or updating the hotel website.

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Innisfree

DECEMBER 12, 2018

The Sarasota market fits well with Innisfree’s approach to providing ‘fun, memorable experiences’ through exceptional guest service in locations at the heart of first-class amenities and attractions,” said Ted Ent, President and CEO of Innisfree Hotels.

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SiteMinder

FEBRUARY 25, 2024

The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors. Through its extensive brand portfolio, Hilton continues to be a prominent choice for travellers worldwide, offering memorable experiences and exceptional service.

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SiteMinder

NOVEMBER 22, 2023

Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service. This includes everyone from the event manager to catering staff and technical support. Tip : Conduct role-specific training sessions.

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SiteMinder

NOVEMBER 22, 2023

Robots can be a great novelty for guests, drumming up excitement and publicity, especially at hotels looking to create a brand image that’s fun and futuristic. Androids could actually make for a healthier guest service environment. By taking care of manual or routine tasks, hotel staff can focus their attention on guests.

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eZee Absolute

DECEMBER 7, 2023

Chatbots and virtual assistants, driven by AI, are becoming integral in providing real-time assistance and enhancing communication between guests and hotel staff. Telemedicine and Healthcare Services for Guests One of the most essential guest services includes access to telemedicine and healthcare services within hotel premises.

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Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

OCTOBER 16, 2022

Guests services such as massages and spa treatments. There are three main elements of a hotel income statement: Revenue. Revenue, also called sales or income, covers any money received from operating your hotel. This includes income from: Rooms. Food & beverage. Entertainment. Rent or mortgage. Staff wages.

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SiteMinder

OCTOBER 11, 2022

Guest services hotel positions. The night auditor is in charge of checking in guests, taking reservations and handling any request during night hours. Want insights delivered straight to your inbox? Thanks for subscribing to the SiteMinder industry newsletter. Check your inbox, we've sent you an email. Night auditor.

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Hotelogix

OCTOBER 19, 2023

In this blog, we will learn everything about the Hotel PMS System.   Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences. It enables hotels to allow guests to check in/out, unlock their rooms, make payments, and raise service requests using smartphones.

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eZee Absolute

FEBRUARY 3, 2023

In this blog post, we will take a closer look at some of the key features that set eZee’s hotel management software apart, and discuss how they can benefit hotels of all sizes and types. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc.

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SiteMinder

APRIL 11, 2024

Include images of the personalised guest services and amenities. Special Features: Emphasise the rooftop lounge, central location, bespoke concierge services, and curated local experiences available to guests.

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SiteMinder

MAY 8, 2024

The exact percentage depends on the range of services provided, the location of the property, and the specific management company. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

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SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Here’s how they can take your hotel to the next level: Simplified operations.

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SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. Table of contents Why is hotel strategy important?

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