Revenue Hub

MAY 23, 2023

For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel. For hotels, this means personalization at scale, improved productivity and streamlined customer service. That has massive implications for how hotels prioritize their customer service investments.

Communication 67

Communication Customer Service Blog Book 67

InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue.

Reservations 136

Reservations Housekeeping Property Management Book 136

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Create a Customer Experience Strategy. Understand and know your customers.

Customer Service 126

Customer Service Blog Information Communication 126

InnQuest

OCTOBER 25, 2023

This blog talks about the critical role of chatbots in hotel industry, highlighting the benefits of their implementation and outlining the essential features to consider when selecting a chatbot provider. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

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Guest Satisfaction Reservations Book Information 130

eZee Absolute

MAY 29, 2023

Let me explain further in this blog. Here are some ways in which EQ can help to enhance your hotel service: 1. Providing excellent customer service Have you ever thought about transforming a mere stay into a memorable experience for the guests? Must read : 9 Strategies To Master Guest Communication At Your Hotel 4.

Communication 52

Communication Customer Service Training Document 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. In this blog, we will discover the true potential of ChatGPT for hotels and explore how this innovative technology can transform hospitality businesses.

Customer Service 52

Customer Service Blog Training Reservations 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Revenue Hub

JANUARY 16, 2023

In this blog, we’ll dive into this versatile technology. This blog was written by humans, not AI. Gen-AI can be used in a number of different areas, such as chatbots, creating art and writing songs, blogs etc. As this technology is adopted, the expectations around instant service will increase.

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Blog Information Training Customer Service 71

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. ” As multitasking increases, so will this form of response and communication. Voice Response Taps into Emotions.

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Marketing Article Communication Information 168

Synergy Suite

JANUARY 14, 2023

Having consistent training gives you the opportunity to have open communication, and correct challenges and make your employees feel seen and heard. . It is important for staff to understand the importance of providing excellent customer service and the impact that it has on the restaurant’s overall success.

Training 52

Training Customer Service Communication Document 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Lithos POS

JUNE 5, 2022

So, stop wasting your time on building customer retention techniques. here are all-time customer retention strategies that work. Customer retention technique. sending educational emails after purchase helps to maintain customer-business relationships. let customers feel that they have special consideration.

Customer Service 52

Customer Service Communication Marketing Blog 52

SiteMinder

JANUARY 10, 2024

So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? In this blog post, we discuss how to apply hotel training programs in a way that benefits your entire organisation. Happy staff means lower turnover. Every member in the hotel has got more to learn.

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Training Customer Service Communication Housekeeping 59

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. Hotel waiter interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Modern Restaurant Management

SEPTEMBER 16, 2020

They should talk about these precautions in their blog posts, at the top of the homepage of their website, on their Google My Business listings, and on their Google and social media ads. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

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Marketing Communication Information Reservations 234

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

Synergy Suite

MAY 2, 2023

It allows them to assign shifts, track availability, manage time off requests, and communicate schedule updates with ease. Improved Communication Employee scheduling software provides a centralized platform for communication between managers and employees. What to Look for When Choosing a Restaurant Scheduling Software?

Scheduling 52

Scheduling POS Systems Communication Reservations 52

Synergy Suite

JANUARY 17, 2023

They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

STAAH

MAY 9, 2023

Read an in-depth blog on Sustainable Hospitality 2. They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative. If left unchecked, this number is expected to double by 2030.

Travel and Tourism 79

Travel and Tourism Book Accounting Information 79

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. package pages and blog posts), which is always beneficial when it comes to SEO.

Communication 52

Communication Housekeeping Information Article 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

NCC USA

MARCH 20, 2023

Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency. Another way to create even faster customer service is by placing tablets in your server’s hands.

Training 52

Training POS Systems Server Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

APRIL 4, 2023

In this blog post, we explore what hotel consulting entails and how you can prepare for a dynamic hotel management career. Hotel consultants typically have a background in hospitality, business, or management, and must possess excellent communication and problem-solving skills. What is the salary of a hotel consultant?

Hospitality Management 52

Hospitality Management Communication Marketing Blog 52

Les Roches

JANUARY 12, 2024

Innovative­ apps use cutting-edge te­chnologies such as NFC (near field communication), QR codes and biome­trics to ensure not only security but also se­amless convenience­. By eliminating the frustration of getting lost and maximizing audience engagement, this event technology gre­atly enhances satisfaction with customer service.

Events 52

Events Information Hospitality Management Communication 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences.

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Server Training Information Blog 147

LimeTray

APRIL 29, 2021

If you’re introducing seasonal menu items, use this mode of communication to inform your customers of the same. Customer Service. To retain customers, you need to offer them the best customer service possible.

Reservations 52

Reservations Customer Service Accounting Blog 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Synergy Suite

JANUARY 11, 2023

Communicate your brand: The training manual is also a great opportunity for you to clearly state what is important to your brand, and makes your expectations, rules, and processes uniform across all your locations. What is the primary focus of the business, and what experience are you looking to create for your customers?

Training 52

Training Information Document Customer Service 52

Lithos POS

FEBRUARY 19, 2023

In this blog, we aim to let you know how a point of sale integration can be used to simplify your business. We are discussing in this blog What is an integrated POS system? By integrating CRM with POS you can improve customer experience , Better Customer Insight, Increased Sales, Improved Customer Loyalty, and Streamlined Operations.

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POS Systems Blog Accounting Marketing 45

Restaurant Engine

JULY 8, 2020

Create an engaged team and watch them provide better customer service. Give your team a strong foundation, continue with ongoing training (especially in the customer service arena), and you’ll have a more engaged employee pool. This plays off your feedback-rich culture and opens the door to communication.

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Training Customer Service Blog Communication 59