7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. But, at a glance, what do these career paths entail?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. A lot of people handle food before it’s given to customers.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

OCTOBER 12, 2022

Until recently, back-of-house workers were not legally allowed to be included in tip pools. But the Department of Labor and the Fair Labor Standards Act (FSLA) has made it clear that cooks, dishwashers, and their back-of-house coworkers can be included in the tip pool. Tip Pooling by FOH & BOH. Fast Food Restaurants.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

JUNE 23, 2022

There’s also a growing role for skilled technicians to train, manage and repair this pervasive restaurant technology. Technology is making front and back of house operations more thorough and dependable. It’s helping employees track orders, serve quality food, and prioritize customer service.

Back of House 189

Back of House Download Article Customer Service 189

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

DECEMBER 28, 2023

Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. Larger restaurants may have separate shift managers for front-of-house and back-of-house operations, letting you have a wider range of options for careers.

Front of House 52

Front of House Server Back of House Training 52

SiteMinder

OCTOBER 11, 2022

Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Hotel manager. Hotel receptionist.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

Server 144

Server Training Front of House Back of House 144

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. Undesirable turnover can be detrimental to a restaurant’s performance, leading to disruptions in service, increased recruitment costs, and potential declines in team morale.

Training 52

Training Scheduling Communication Demo 52

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Additionally, embracing automation for routine tasks will reduce the burden on staff, affording them more time to dedicate to customer interactions.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Synergy Suite

APRIL 18, 2024

Train staff. It can be rewarding to train staff on upselling and cross-selling techniques. Step up your customer service game and go above and beyond to make your customers welcome. Learn more about our custom back of house suite today! Invest in your business.

Pricing 52

Pricing Portion Control Accounting Training 52

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service. Will they assist in the initial setup, menu configuration, and data migration?

POS Systems 52

POS Systems Training Budgeting Reservations 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. You can provide staff with professional development opportunities through online courses , cross training, and shadowing. And they stay with their employers longer. How can you gamify learning?

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

JANUARY 14, 2020

Between writing and posting a job description, interviewing candidates, onboarding, and training, replacing just one employee costs restaurants about $3,500. For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.”

Server 146

Server Front of House Communication Training 146

The Restaurant Times

MARCH 10, 2023

These are the top FOH positions that you’ll need the perfect person for: Manager: The general manager (GM) is responsible for managing the entire restaurant staff , which includes the front and back of house personnel, but they are frequently found in the dining area. They also answer phones and direct customers to their seats.

Front of House 52

Front of House Server POS Systems Reservations 52

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Modern Restaurant Management

DECEMBER 21, 2022

Guest Experience : As we continue to see staff shortages and high turnover rates in the post-pandemic era, the food and beverage industry will have to focus efforts and resources on creative staff training as well as the fast and effective onboarding of new employees to guarantee a satisfactory guest experience.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

OpenTable

OCTOBER 20, 2023

And you can forget about creating a five-star guest experience if the whole team isn’t on board, from the front of house to back of house. Training is non-negotiable. Customer service skills should be a key focus , as should teamwork and communication. These people are the backbone of your operation.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Lithos POS

OCTOBER 20, 2022

They play an important role in improving the quality of your service. To provide a premium dining experience to customers your employees should be well-trained. Make sure your customers are committed, confident, dedicated, positive, hardworking, team-oriented, and proactive.

Front of House 40

Front of House Back of House Server Blog 40

EATER

APRIL 27, 2021

And speaking about the health risks, a lot of servers and back of house employees weren’t prioritized for vaccines. It increases employee morale and longevity and customer service, their excitement to work, their willingness to stay, their ability to upsell goes up when they’re paid better. This train is moving.

Server 106

Server Front of House Training Back of House 106

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Back-of-house roles involve constant time spent hovering over a grill, standing by an oven, and diligently working magic on a cutting board.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Most chefs, however, have not been trained in cooking a plant-based diet, at least not on a heightened level. ” Presto's New Vision.

Marketing 126

Marketing Training Maintenance Pricing 126

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. With plenty of guest speakers and exhibitors you’re sure to learn something new.

Blog 59

Blog Travel and Tourism Events Download 59

SiteMinder

OCTOBER 11, 2022

What level of customer service will you receive from the company? You will want to verify with the provider that there will be an on-hand contact to support the software, provide training when requested and work with staff after the technology has been installed.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Customer Service. Customer service can make or break a guest experience. Service Model. Staff training needs to strike a delicate balance of being welcoming and informative.

Server 145

Server Scheduling Portion Control Customer Service 145