7 Shifts

MAY 27, 2021

Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Table of Contents.

Scheduling 78

Scheduling Server Front of House Back of House 78

Modern Restaurant Management

SEPTEMBER 29, 2020

Next, posting a paper-based schedule in one communal spot (like a breakroom) forces employees to come into the workplace to see when they’re going to work. They might even have to come back when the schedule changes or when they need to request time off. Another plus: It can save you money.

Scheduling 193

Scheduling Back of House Communication Front of House 193

Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

Back of House 198

Back of House Communication Scheduling Accounting 198

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Complicated, manual scheduling.

Scheduling 147

Scheduling Communication Accounting Front of House 147

Modern Restaurant Management

MARCH 1, 2022

Providing the restaurant’s team with tools that streamline operations and create efficiencies, keeps them front of house, enabling them to do what they do best: make delicious food, build and work on great teams, and provide a superior guest experience.

Back of House 229

Back of House Training Front of House Scheduling 229

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5

Scheduling 221

Scheduling Front of House Back of House Communication 221

InnQuest

SEPTEMBER 12, 2023

Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. Preventive maintenance schedules and swift repairs are essential to prevent service disruptions and ensure guest safety. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Synergy Suite

MARCH 20, 2024

Front of House vs. Back of House When you walk into a restaurant, you might immediately notice the friendly hostess greeting you at the door and the waitstaff bustling about to take orders and deliver food. This is the front of the house, where the customer-facing actions happen.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

MAY 24, 2022

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Take the time to schedule regular oneon-one check-ins with your employees. Restaurants can be busy, scattered places. Make Health a Priority.

Front of House 204

Front of House Scheduling Back of House Communication 204

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

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Communication Front of House Information Customer Service 193

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Establish Clear Lines of Communication. Schedule with empathy. Back-of-House and Front-of-House are an even split. Communication breaks down.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

Front of House 186

Front of House Back of House Communication Scheduling 186

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Guests were coming in and requesting the clams we didn't have. Chef Patel. Chef Butterfield. Photo by Ruben Cabrera.

Communication 186

Communication Definition Scheduling Back of House 186

Modern Restaurant Management

FEBRUARY 22, 2022

A recent survey of job holders – including front-of-house and back-of-house restaurant workers – showed that 55 percent were planning to switch jobs, citing “lack of recognition” as the number one reason for the change. These acts of recognition go further than you may think. The Takeaway.

Front of House 204

Front of House Special Events Back of House Events 204

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Boutique Hotel News

NOVEMBER 14, 2022

At the time, though the topic was not officially highlighted in the schedule, it permeated the conversation throughout the day. Crowley went on to mention that Dalata is revising how management teams communicate with their student employees, opting to interact through technology or via an app instead.

Events 162

Events Front of House Back of House Book 162

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. The digitization of the kitchen and back-of-house continues to accelerate.

Back of House 178

Back of House Pricing Marketing Scheduling 178

7 Shifts

SEPTEMBER 16, 2021

You might delegate back-of-house responsibilities to the executive chef at each location, while server scheduling and other front-of-house operations go to the general manager. An open line of communication open between yourself and your managers and employees is the heartbeat of successful restaurant operation.

Document 148

Document Communication POS Systems Training 148

Hotel Business

MARCH 7, 2023

Sales and marketing teams can collaborate to create personalized automated or ad hoc sales campaigns targeting corporate clients and travel agents to launch outreach efforts with segmented, pre-scheduled campaigns and personalized direct sales communications through Cendyn’s Microsoft Exchange integration.

Reservations 83

Reservations Scheduling Accounting Communication 83

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

Front of House 204

Front of House Back of House Sanitation Information 204

7 Shifts

FEBRUARY 21, 2023

Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. When teams participate in non-work activities together, it increases trust, which in turn boosts morale and improves communication.

Communication 152

Communication Events Front of House Back of House 152

The Restaurant Times

SEPTEMBER 23, 2020

Promote transparent communication with staff by holding review meetings regarding the managers. Include this information in an employee handbook or post it in the back-of-house, where employees can refer to it, in case of misunderstandings regarding obligations. Provide designated spaces for them to relax between shifts.

Scheduling 98

Scheduling Training Document Communication 98

7 Shifts

NOVEMBER 12, 2020

By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication.

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Training Customer Service Communication Information 122

SiteMinder

OCTOBER 11, 2022

Front of house staff need to have easy and instant access to the hotel’s booking system as well as the internal communications system so that they can quickly resolve any queries that guests have. Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests. Making beds.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

7 Shifts

JUNE 8, 2020

Katy: “ Long hours on your feet and irregular work hours and having a different schedule than other people.” Rachel: “Hustle, flexibility, communication and teamwork skills.” Katy: “For the front of house positions you should be sociable, empathetic, and able to multitask. Most days, I barely had an opportunity to sit down.

Server 130

Server Scheduling Communication Front of House 130

Larry Mogelonsky

MARCH 4, 2024

Building on the first point, the platform must act as a one-stop shop , showcasing every service befitting an ultraluxury hotel, from booking spa treatments, accessing the pillow menu, viewing menus and calling up a bellhop to arranging for event tickets, bringing flowers to the room and scheduling a babysitter.

Concierge 100

Concierge Back of House Events Scheduling 100

SiteMinder

OCTOBER 11, 2022

As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

SiteMinder

NOVEMBER 27, 2022

It usually includes: The vision, which provides an opportunity to align with the hotel’s brand and goals, House-specific standards, such as products used, Guidelines for conduct, including engagement with guests and reporting faulty appliances, Procedures for public areas and back of house by frequency and.

Housekeeping 59

Housekeeping Back of House Scheduling Blog 59

7 Shifts

AUGUST 5, 2020

It’s seen in the data how quickly restaurants are flocking to takeout and delivery options to rebuild their revenue, with 43% more delivery-related roles being scheduled since the pandemic began. Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ?

Scheduling 136

Scheduling Training Front of House Budgeting 136

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Synergy Suite

JANUARY 4, 2024

On the other hand, addressing performance issues, enhancing communication, and providing clear expectations can contribute to reducing involuntary turnover. Bad Management: Poor management practices, lack of support, and inadequate communication can significantly increase turnover rates. Employees often leave managers, not jobs.

Training 52

Training Scheduling Communication Demo 52

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Document 78

Document Communication Training Scheduling 78

Modern Restaurant Management

AUGUST 6, 2020

Customer Communication. Social media presence is free and a great way to remain connected to customers and build a community. It is recommended to schedule one post per day, since customers correlate recency of posts to whether the restaurant is operating or not.

Front of House 209

Front of House Back of House Server Scheduling 209

7 Shifts

OCTOBER 12, 2022

Until recently, back-of-house workers were not legally allowed to be included in tip pools. But the Department of Labor and the Fair Labor Standards Act (FSLA) has made it clear that cooks, dishwashers, and their back-of-house coworkers can be included in the tip pool. Tip Pooling by FOH & BOH. Fast Food Restaurants.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

SEPTEMBER 20, 2021

Employee shift scheduling for your restaurant can be much more complex than it seems. From managing overtime hours, to employee time off and availability, to making the right calls when it comes to who and when, scheduling takes a lot of time and mental energy. Here are 10 common scheduling errors and how to solve and prevent them.

Scheduling 148

Scheduling Server Accounting Front of House 148