Remove Back of House Remove Budgeting Remove Marketing Remove Reservations
article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Consider partnering with local suppliers for fresh, unique offerings.

article thumbnail

How hotels can make the best of 2023 travel trends

Hotel Owner

Yet, they are more budget conscious than before, with 62% of vacationers seeking more bang for their buck. By tapping into these market trends, incorporating small service differentiators and key messages across marketing efforts, hotels can maximise their potential to increase staycation bookings as flight costs continue to remain high.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Hotel management job positions. Night duty manager. Revenue manager.

article thumbnail

FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. This is the front of the house, where the customer-facing actions happen. Its also where your restaurant technology lives behind the scenes.

article thumbnail

A guide to hotel departments, operational areas and building functions

SiteMinder

Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist. Reservations agent. Hotel manager (or front of house manager). Taking reservations or bookings over the phone.

article thumbnail

The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.

article thumbnail

The Top 25 Restaurant Management Apps for Owners and Operators

7 Shifts

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.