SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 89

Guest Satisfaction Reservations Communication Article 89

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 93

Marketing Communication Guest Services Strategic Planning 93

Revenue Hub

MARCH 4, 2024

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. If booking a stay is not easy, guests will abandon your website without completing a reservation, meaning you won’t get any return on your investment.

Book 79

Book Communication Reservations Article 79

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly. Read the full article at Asksuite The post How to Provide the Best Customer Service Before Booking appeared first on Revenue Hub.

Customer Service 86

Customer Service Book Article Reservations 86

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Public-facing bots are accessible via a hotel’s website and handle questions during all stages of the guest journey. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 91

Reservations Concierge Book Communication 91

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 91

Reservations Guest Satisfaction Book Article 91

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.

Book 84

Book Communication Reservations Article 84

Revenue Hub

MARCH 11, 2024

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Why is calculating CLV useful for hotels? Combine this report with numbers from your Custom Reservation Report for your desired date range. Collect Data : Check out your Custom Reservation Report to see how often guests come back, on average.

Reservations 87

Reservations Book Article Information 87

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

Guest Satisfaction 94

Guest Satisfaction Communication Book Customer Service 94

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. In this article, we’ll delve into the best practices that hotels can adopt to master the art of hotel room inventory management.

Pricing 100

Pricing Reservations Training Article 100

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners Amidst the excitement and anticipation that surrounds these gatherings, one critical aspect is certain: the attendees will be in search of a place to stay. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

Book 93

Book Events Communication Reservations 93

Revenue Hub

NOVEMBER 9, 2023

NB: This is an article from mirai , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Anticipate and persist: Launch promotions before Black Friday and keep them running for a few days after to entice late decision makers, covering Cyber Monday (Monday 27) and Travel Tuesday (Tuesday 28). Are you ready?

Book 81

Book Pricing Article Reservations 81

Revenue Hub

MAY 26, 2023

NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Communication Your guests want to be informed and heard, and they want their preferences to be considered. Improving guest experience is a top priority for every hotelier.

Housekeeping 91

Housekeeping Reservations Communication Article 91

Revenue Hub

MARCH 14, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Furthermore, Google assured that those who paid for Google Ads will not be prioritized over those who don’t. Read the full article at Bookboost The post What are Google’s Organic Hotel Booking Links? Why is this important?

Book 101

Book Budgeting Article Pricing 101

Revenue Hub

OCTOBER 27, 2023

NB: This is an article from innQuest Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

Reservations 100

Reservations Article Blog Information 100

Revenue Hub

JANUARY 25, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners To stand out online, lodging operators must be creative with their marketing strategies and craft compelling advertisements to attract visitors to their website and convert those visitors to guests. Communicate value. Drive more reservations.

Reservations 81

Reservations Communication Book Article 81

Revenue Hub

SEPTEMBER 26, 2023

NB: This is an article from Revinate This is where hotel data revenue can help. Outshine OTAs with direct communication The power of direct communication and building direct connections with your guests is a game-changing strategy for fostering customer loyalty and driving hotel data revenue growth.

Communication 90

Communication Book Article Information 90

Revenue Hub

AUGUST 24, 2023

NB: This is an article from RateBoard However, these decisions are often made without sufficient data and factual basis, relying solely on gut feelings. By leveraging existing guest and reservation data from the Property Management System (PMS), hotels can analyze guest behavior and booking trends, extracting insights.

Pricing 88

Pricing Budgeting Article Reservations 88

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more.

Marketing 221

Marketing Reservations Communication Customer Service 221

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. An example could be suggesting spa treatments or restaurant reservations during the booking process.

Communication 68

Communication Book Article Guest Satisfaction 68

Revenue Hub

NOVEMBER 2, 2022

NB: This is an article from Fuel Travel. If your hotel is losing online reservations to OTAs, it’s time to adjust your strategy, beginning with your booking engine. Most customers research a property directly before making a reservation, which means you likely have them on your site and ready to book, so why aren’t they?

Book 82

Book Reservations Communication Information 82

Revenue Hub

JULY 25, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners In reality, we know this isn’t exactly the case (yet!). So, it’s important to make the most of every interaction with users on your direct channel, even the ones that aren’t quite ready to complete their reservation. The best part?

Book 75

Book Communication Article Information 75

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. Robotically handle all new reservations. Read more articles from Cendyn.

Reservations 93

Reservations Book Training Housekeeping 93

Revenue Hub

AUGUST 31, 2023

NB: This is an article from InnQuest These digital evaluations wield remarkable influence over travelers’ decisions, casting a powerful spotlight on a hotel’s reputation. Invite the guest to share more details about their experience through private communication channels like email or phone.

Communication 99

Communication Article Blog Reservations 99

Revenue Hub

OCTOBER 9, 2023

NB: This is an article from Bookboost If you are wondering how can data help you make better decisions, the answer is: in more ways than you think. In this article find out how hospitality data, when used in the right can truly transform your revenue strategies. You can merge all this data into your CRM and start leveraging it.

Article 88

Article Information Reservations Communication 88

Revenue Hub

APRIL 16, 2024

This article explores the imperative role of structured guest data in enhancing marketing strategies, improving operational efficiencies, and elevating guest experiences, ultimately driving increased revenue for hospitality businesses.

Information 91

Information Article Book Guest Satisfaction 91

Revenue Hub

OCTOBER 18, 2022

NB: This is an article from eZee Absolute. To put it simply, a sales cycle in a hotel is not just about turning a lead into a guest, but also repeating the success by acquiring repeat reservations. Worst still, you’re just sitting at your property and waiting for guests to check in or waiting for reservation calls or notifications.

Reservations 75

Reservations Article Book Communication 75

Revenue Hub

OCTOBER 11, 2023

NB: This is an article from Revinate The term encompasses a wide array of data types, including structured and unstructured data, and it’s available like never before in terms of its volume, variety, and velocity. It helps organizations personalize customer experiences, communicating with them via their preferred channels.

Article 91

Article Information Pricing Book 91

Revenue Hub

NOVEMBER 14, 2023

Collaborate : Communicate, schedule and share in-depth reports, keeping all departments on the same page, and working collaboratively, within Hotel IQ, to make better, data-based business decisions. By leveraging the Vertical Booking CRS, in conjunction with Hotel IQ Decision Cloud, a fifth pillar of business intelligence is added: Action.

Reservations 57

Reservations Book Budgeting Scheduling 57

Revenue Hub

MAY 30, 2023

Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. NB: This is an article from The Hotels Network , one of our Expert Partners The average hotel website converts somewhere between 1.5-2.5%

Book 95

Book Communication Article Reservations 95

Revenue Hub

JANUARY 31, 2023

NB: This is an article from berner+becker , one of our Expert Partners Due to their size and the amenities they offer to guests, lodging establishments are even more affected by the cost increase than consumers or private households. Price stability: Due to the openly communicated energy flat rate, the remaining prices can be kept stable.

Pricing 84

Pricing Communication Definition Presentation 84

Revenue Hub

MAY 10, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners Email marketing is one of the most effective marketing weapons in the hotel industry – and for good reason. One of the reasons email marketing is so effective is that it provides a direct line of communication between the hotel brand and its potential guests.

Article 86

Article Communication Book Marketing 86

Revenue Hub

OCTOBER 17, 2022

NB: This is an article from Experience Hotel. When a customer reserves a room, the room is recorded in the PMS, and the information is transmitted to the CRM (or GRC, customer relationship management tool). Read rest of the article at Experience Hotel. Save time on repetitive tasks and automate additional revenue generation.

Communication 82

Communication Article Information Budgeting 82

Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from OTA Insight Headlines about the impending downturn bring back memories of 2008. Communication within teams and across departments is an essential part of that. In this situation, cash reserves must be managed carefully. The storm clouds of a global recession are still looming large on the horizon.

Article 88

Article Budgeting Reservations Communication 88

Revenue Hub

JUNE 28, 2023

NB: This is an article from Cendyn , one of our Expert Partners Hotels that proactively embrace these trends and tailor their offerings accordingly position themselves as forward-thinking and customer-centric. Tailored marketing and communication Corporate and leisure guests require different marketing and communication strategies.

Travel and Tourism 91

Travel and Tourism Communication Accounting Presentation 91