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A guide to hotel departments, operational areas and building functions

SiteMinder

Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. The roles that make up the housekeeping department vary depending on the size of the hotel. Some job titles that often appear in hotel housekeeping departments include: Cleaning manager.

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How Effective Social Media Listening Can Improve Account Performance

Blue Magnet Interactive

Your property may even have an account on Instagram and Twitter. Social listening, when done effectively, can improve your social media account performance and enhance your entire marketing strategy as a whole. Social monitoring means you are getting alerts as events, conversations are happening. Piece of cake, right?

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New innovations come to hotel TVs

Hotel Business

Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As Hotels will have the opportunity to unlock new revenue streams with on-screen advertising for property-centric dining, shopping, spas, special events, casinos and more.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Day to day, the HR manager is in charge of ensuring that all workers rights regulations are adhered to and may be required to assist with negotiations between union leaders and management in the event of staff disputes.

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Automation in the Hotel and Motel World

InnQuest

Automated housekeeping processes. Using chatbots on your website and social media accounts help you engage with customers while automating some of the more tedious parts of the sales process, like answering questions about rates or availability. Examples of automated hotel management system and motels include: Chatbots.

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Q&A with Amanda Williams, Solonis

Hotel Business

To get the complete scope of your property’s revenue, you need visibility into all debit and credit transactions, billing and invoicing, and end-of-day/monthly accounts. This automation can look like room management, housekeeping and staff portal/staffing optimizations.

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Breaking Down Revenue Management in the Era of Big Data

Revenue Hub

Recent events have done away with the reliability of historical data in a vacuum. This level of accountability is only possible through advanced automation supported by machine learning. These systems relied heavily on historical data to make accurate predictions. Decision-making wasn’t taking place in real time.

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