Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

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Housekeeping Book Guest Satisfaction Information 130

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Venue selection: This is one of the most important elements for a successful event. A virtual event can be considered to cut down costs. This list is not exhaustive.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. Their coordination matters in customer service. Everything you can is related to the customer.

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Front of House Scheduling Communication Bookkeeping 52

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin.

Pricing 64

Pricing Book Article Events 64

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

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POS Systems Accounting Front of House Server 69

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

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Special Events Customer Service Marketing Hospitality Management 40