InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin.

Pricing 66

Pricing Book Article Events 66

Les Roches

MAY 9, 2023

Event execution This stage is all about making sure that everything runs smoothly on the day of the event, including these tasks: On-site management: One of the most important tasks during event execution is to manage everything that happens on-site. Do you want to break into the events management industry?

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 227

Marketing Information POS Systems Demo 227

The Restaurant Times

MARCH 17, 2023

Instagram: Post attractive photos of your food, mention your daily specials, or give viewers a peek inside your restaurant. YouTube: Create entertaining videos, or show behind-the-scenes snaps of your restaurant or food preparation while providing customer service. Host Special Events What lures patrons into a restaurant?

Special Events 52

Special Events Events Information Marketing 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests.

Book 79

Book Information Reservations Catering 79

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

MBB Hospitality

APRIL 24, 2019

Take note of food-centric holidays and special events, and plan your promotions around them. Apart from launching potentially successful promotions, always keep proper restaurant management in mind by maintaining topnotch customer service, keeping the workplace conducive for work, and keeping things streamlined for productivity.

Definition 40

Definition Special Events Marketing Pricing 40

MBB Hospitality

MARCH 27, 2019

If you own a pizza franchise unit, you know there are a whole bunch of other pizza shops just in your area clamoring for the same customers so you need to make sure that your place stands out among the rest. Innovation in food, technology, restaurant design and customer service can all help put your personal stamp on your restaurant.

Special Events 40

Special Events Events Budgeting Customer Service 40

Synergy Suite

OCTOBER 12, 2023

Value-Added Services Offering value-added services, such as exclusive promotions, loyalty programs, or special events, can enhance the overall customer experience, potentially justifying higher pricing and bolstering the margin percentage. Rethink your menu composition to include high-margin items.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

Synergy Suite

NOVEMBER 2, 2023

Monitor overtime expenses and the use of additional labor resources during peak times or special events. Also look for patterns in overtime usage, assess whether it aligns with peak times or is indicative of understaffing during regular shifts, and explore strategies to optimize scheduling and reduce unnecessary labor costs.

Scheduling 52

Scheduling Training Information Cost Reduction 52