Hotel Owner

DECEMBER 1, 2022

While offers and incentives made in conjunction with local organisations and events are a great way to drive footfall, hotels can be far more proactive in catering to consumer demand for all things Christmas. Inclusivity also extends to catering for dietary requirements. Host the holiday.

Events 105

Events Workshop Catering Pricing 105

Lithos POS

AUGUST 31, 2023

It helps you to save money and push your business to grow, The POS enables seamless management of customer interactions and data, facilitating personalized and targeted marketing campaigns, loyalty programs, and improved customer service. POS tracks and records every customer transaction.

POS Systems 52

POS Systems Accounting Blog Customer Service 52

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. For instance, a whopping 70 percent have already automated payroll, 67 percent have automated invoicing, and 65 percent have automated accounting/bookkeeping.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

STAAH

MAY 9, 2023

According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions. They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative.

Travel and Tourism 79

Travel and Tourism Book Accounting Information 79

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. We need to transform the employee experience to take into account the demands of younger or new entrants to the industry who expect better work-life balance.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Back of House.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Factors such as location, capacity, amenities, and cost should be taken into account when selecting a venue. Venue selection: This is one of the most important elements for a successful event.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. 2024 could be a breakout year for fast casual restaurants.

Pricing 215

Pricing Catering Training Marketing 215

Social Hospitality

NOVEMBER 16, 2023

Additionally, TikTok’s algorithm-driven nature enables content from lesser-known accounts to go viral quickly. By staying ahead of the curve and leveraging the growing popularity of TikTok among consumers worldwide, hotels can position themselves as innovative brands that understand and cater to evolving consumer preferences.

Accounting 59

Accounting Marketing Budgeting Customer Service 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Accounts and finance department. Front of office functions.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotel Owner

JULY 20, 2023

As a result, personalisation often falls by the wayside, hindering the ability to understand and cater to individual preferences. Systems that aren’t equipped with the right intelligence will fail to identify the fact that Business Traveler Joe and Vacation Joe are the same person with different loyalty accounts.

Guest Satisfaction 74

Guest Satisfaction Book Marketing Customer Service 74

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. A bachelors in hospitality manage­ment or business administration can be extremely valuable as the­se programs cover key topics such as operations manageme­nt, accounting and marketing.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. ” – Bob Patterson, founder and president of Patterson & Company Certified Public Accountants. Typically 25 percent of line items produce 90 percent of revenue. Bottom 50 percent of line items produce 3 percent of revenue.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

7 Shifts

AUGUST 2, 2023

A variety of training resources ensures that you cater to different learning needs and maximize the effectiveness of the training process. Have the platform's Customer Service contact information handy and be the leader your team needs. Remember to adapt your training approach to accommodate different learning styles.

Training 78

Training Demo Information Communication 78

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Synergy Suite

FEBRUARY 21, 2023

Integration with back-office systems, such as accounting or payroll software, is crucial for efficient management across all locations. Specialty restaurants should look for POS systems that cater to their specific needs and streamline their unique workflows.

POS Systems 52

POS Systems Training Budgeting Reservations 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Synergy Suite

FEBRUARY 7, 2023

This enables personalized experiences, targeted promotions, and better customer retention. Integration with Other Systems A robust restaurant POS system seamlessly integrates with other critical systems, such as accounting software, payroll systems, online ordering platforms, and loyalty programs.

POS Systems 52

POS Systems Definition Server Information 52

Synergy Suite

JANUARY 12, 2024

This specialization takes into account the nuances of restaurant operations, such as menu item performance, table turnover rates, and peak dining times. High turnover rates can indicate issues with job satisfaction, workplace environment, or management practices, affecting operational efficiency and customer service.

POS Systems 52

POS Systems Information Pricing Accounting 52

The Restaurant Times

MARCH 17, 2023

Restaurant Menu Some restaurants may view their customers as picky eaters. Still, consider it as catering to various dietary requirements to attract a larger clientele. Additionally, you can use holidays and other special occasions to encourage customers to visit your restaurant and celebrate.

Special Events 52

Special Events Events Information Marketing 52

Revenue Hub

JANUARY 11, 2024

As in, you want the most valuable customer (the yummy part of the bread, the raisins) to stay with you. Thus, choose channels that allow you to find that specific customer, incentivize their typical behavior, and run special offers that cater to them early on.

Book 102

Book Marketing Information Article 102

Les Roches

MARCH 23, 2023

Overall, the best marketing strategy for successful hotel management will involve a combination of initiatives that cater to the target audience, taking customer retention into account while acquiring new patrons. What are the marketing methods used in the hotel industry? What do marketing managers do?

Marketing 98

Marketing Events Hospitality Management Information 98

Synergy Suite

DECEMBER 19, 2023

It includes income from food and beverage sales, as well as any other sources of revenue, such as catering or merchandise. This includes training on POS systems, menu knowledge, and customer service skills. Conversely, during off-peak seasons, you can reduce staffing to control costs while maintaining service quality.

POS Systems 52

POS Systems Scheduling Training Pricing 52

Les Roches

JANUARY 11, 2024

The focus is on ide­ntifying and capitalizing on new growth opportunities within the curre­nt customer base as well as attracting ne­w customers. Key areas of improve­ment include sales, marke­ting, customer service and product offe­rings, with the ultimate goal of maximizing revenues in all possible areas.

Definition 52

Definition Pricing Training Marketing 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Les Roches

JANUARY 8, 2024

Improved customer experience Customers increasingly expect customized interactions. Personalizing content initiates stronger brand-customer relationships and boosts satisfaction with customer service , as indicated by a report linking personalization to positive customer response.

Definition 52

Definition Marketing Information Communication 52

The Restaurant Times

MAY 30, 2021

Target Audience: This section states the key customer demographic you are trying to position your product/services to. Hence, it is crucial to conduct your research and know who you cater to. . From staff management to customer service, this section covers it all. . is included in this section.

Organizational Planning 52

Organizational Planning Information Marketing Procurement 52

Modern Restaurant Management

NOVEMBER 11, 2019

Restaurant Magic’s software leverages business intelligence and automation technologies to decrease food costs, manage labor and improve overall customer service. The restaurants encompass a variety of dining styles ranging from traditional quick-service and full-service concepts to market-style and grab-and-go choices.

Book 118

Book Reservations Communication Customer Service 118

Modern Restaurant Management

SEPTEMBER 16, 2020

Before COVID the marketing message was mostly catered to providing a pleasant dining experience with a promo code to sweeten the deal for consumer. It is done through the packaging, food presentation and overall customer service. Kate Pyle, Account Manager at Big Spoon Co., Has restaurant marketing changed since COVID?

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

FEBRUARY 18, 2020

In my fiscal and strategic view, restaurant groupings of multiple locations and offerings using one accounting, HR, and legal system will continue to disrupt the industry, AND those single-location restaurant business models struggling to eke out a living. Chatbots , another form of AI, are starting to make strides in customer service.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. 1), Moreno Valley (No. Menus Galore : Looking for variety?

Marketing 178

Marketing Download Document Information 178

SiteMinder

FEBRUARY 25, 2024

This feature will allow you to take commission-free bookings from guests via your website and social media accounts such as Facebook. The best booking experiences are those where the guests know what they need to know when they need to know it, and feel catered to at all touch points – whether that’s before, during, or after their stay.

Book 52

Book Reservations Pricing Communication 52

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. In 1947, Simon married Norma Jean Kerschen while earning a degree in Accounting. Accounting for increased times between seatings to ensure advanced cleaning efforts. ” BentoBox Launches Catering and Events Capabilities.

Catering 143

Catering Marketing Communication Events 143

Modern Restaurant Management

AUGUST 25, 2021

.” Chicken Salad Chick has seen strong sales growth this spring and summer across all of its guest access channels with dine-in, takeout, drive-thru, digital ordering and delivery and catering. The brand’s momentum in the first half of 2021 culminated with the opening of its 200th location this summer in LaGrange, GA.

Catering 167

Catering Marketing Multi-Unit Operations Information 167

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners. The solution?

Scheduling 113

Scheduling Communication Training Customer Service 113