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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. In 2021, we will see a dip in customer satisfaction. Here are their responses.

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As Pandemic Lingers, Adding Good Communication to the Menu Can Reduce Customer Concerns

Modern Restaurant Management

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

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How Restaurants Can Remain Competitive in 2021

7 Shifts

We’re not talking about just surviving the pandemic—but thriving through 2021 and beyond, and setting new standards. Some front of house staff has picked up on doing local delivery, facilitating and packing takeout orders, and picking up with extra cleaning and sanitizing efforts. Keep communication open and frequent.

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Secure Safer Off-Premise Dining

Modern Restaurant Management

For example, when ordering takeout, 60 percent of consumers would feel comfortable if offered disinfectant wipers or sanitizer for them to use themselves. Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags.

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Four Cleaning Best Practices to Keep Your Restaurant Inviting

Modern Restaurant Management

In fact, a 2021 Harris Poll found that 74 percent of Americans say dirty restrooms would cause them to have a negative perception of a business. A September 2021 survey from the National Restaurant Association uncovered that nearly 80 percent of restaurants are understaffed. Communicate Your Cleaning Steps for Success.

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Five Ways to Prepare for Flu Season

Modern Restaurant Management

To help prevent outbreaks and protect building occupants, GSF USA offers tips to consider for the 2021-2022 flu season. Encourage handwashing and provide hand sanitizer in key areas – Washing your hands with soap and water is the best way to kill germs – including influenza.