article thumbnail

JW Marriott Grosvenor House appoints sales and marketing director 

Hotel Owner

She began her career with Marriott International in 1998 as a manager in training at the Denver Marriott City Centre. Finishing her 10 years tenure as director of Groups, Muku moved to Miami where she spent four years as director of Corporate Accounts for JW Marriott Miami and managed her fourth pre-opening for JW Marriott Marquis Miami.

Marketing 105
article thumbnail

Warnings and uncomfortable truths about the hospitality sector

Hotel Owner

Another example of change where we had to react quickly or possibly lose the business was the loss of our main client, Pfizer, in 2011. Between Monday to Friday, our hotel rooms were full with their guests, accounting for 50% of our overall turnover then.

Book 105
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Restaurant Cyber Security: How To Prevent Data Breaches

7 Shifts

This is a method of breach that was responsible f or high-profile breach in NYC , back in 2011 and has only grown in prominence since. Bonus points if your software offers different levels of account access to ensure that only managers or operators can see things like wages, alter timesheets , or approve requests.

article thumbnail

Behind The Table, Gauri Devidayal’s Journey in the Indian Restaurant Industry

The Restaurant Times

With a law degree and fellowship from the Institute of Chartered Accountants in England and Wales, Gauri worked as a tax consultant with PWC in London and Mumbai for eight years. is a Mumbai-based hospitality company founded in 2011 by Gauri Devidayal and Jay Yousuf.

Book 98
article thumbnail

Report Details Litany of Sexual Abuse Experienced by Women in Master Sommelier Training

EATER

But the New York Times has uncovered a pattern of harassment, sexual abuse, and rape perpetrated by master sommeliers and members of the title-granting organization, which has traumatized and made life near impossible for women who train for the title.

Training 105
article thumbnail

360° Approach to Guest Personalization and Revenue Generation

Revenue Hub

While travel is surging to pre-pandemic levels, a persistent labor shortage continues to drive up labor costs as employees demand higher wages, increased benefits, and more training and work-life balance. Back in 2011, for example, PhocusWright pointed out that the hotel industry earned only 1.7%

article thumbnail

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

Modern Restaurant Management

As a new initiative offering valuable education opportunities, business skills and training, and enhanced career prospects, Dunkin’ has launched a new partnership with Southern New Hampshire University (SNHU) to offer low-cost college degrees to its independent franchisees and their employees.

L&D 168