InnQuest

JUNE 8, 2023

Are you curious about the latest trends and impact of AI in the hospitality industry? Gone are those days when a friendly concierge staff was the peak of personalized service. Moreover, it is clear that the impact of technology in hospitality goes far beyond personalized greetings. Here’s everything you need to know and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Metasphere

SEPTEMBER 21, 2023

The hospitality industry has always been at the forefront of innovation, adapting to changing customer preferences and technological advancements. Looking forward, it's becoming increasingly clear that the hotel experience is on the verge of a significant transformation, primarily driven by the seamless integration of robots.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

Modern Restaurant Management

DECEMBER 27, 2023

This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Scheduling 189

Scheduling Information Pricing Customer Service 189

MEWS

FEBRUARY 22, 2023

The future of the hospitality industry is something we all contemplate three years after a global pandemic struck, changing the way we travel and the way we live. At the heart of this resilience is innovation and technology, which helps us better face these changes and to help us prepare for the future.

Article 130

Article Blog Information Marketing 130

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. Increased use of automation, artificial intelligence and robotics.

Scheduling 117

Scheduling Marketing 117

Revenue Hub

MARCH 12, 2024

NB: This is an article from Travel Media Group Subscribe to our weekly newsletter and stay up to date Robots and automation tools cannot feel human emotion and therefore inefficiently respond to the problem at hand. Here, the guest left a review highlighting the price and service.

Article 67

Article Pricing Book 67

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. How things have changed.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Metasphere

AUGUST 7, 2022

The hospitality industry is constantly evolving and adapting to the changing needs of its customers. Hotel robots have created a new way of interactions. But what are the common robots used in hotels today? In this article, we'll look at some of the trending robots in the hospitality industry. Table of Content.

Housekeeping 52

Housekeeping Communication Reservations Article 52

Horizon Hospitality

OCTOBER 5, 2023

FAST Act May Strain Smaller Operations While this law only applies to California locations of limited-service QSR chains with sixty or more units nationwide (like Starbucks, Chipotle, and McDonald’s), its effects will be more far-reaching. This means that payroll will eventually shift upward at all levels of management.

Accounting 130

Accounting Customer Service Events 130

Hospitality Magazine

MARCH 11, 2024

Hospitality has you covered with a roundup of what’s new and trending from leading suppliers when it comes to equipment. Lennard is engineered to be the fast-food deep fryer of the future, using 40 per cent less oil to fill its 13.39kg vat. hoshizaki.com.au/buying-guide buying-guide J.L. Lennard The new Henny Penny F5 fryer from J.L.

Training 130

Training Maintenance 130

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Diners Show Holiday Spirit. “This is a challenging time for both consumers and businesses. . Hassle-free holiday meals.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

Server 197

Server Marketing 197

Smart Brief Hospitality

MARCH 4, 2024

The rise of AI in hospitality has ushered in a wave of automation, promising increased efficiency and streamlined operations. Yet, amidst these advancements, questions linger about the future of personalized customer experiences and the role of human staff in hospitality venues. The same goes for backend operations.

Scheduling 59

Scheduling Communication Training 59

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

AUGUST 16, 2023

The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. Gone are the days of cash-only transactions.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Les Roches

JANUARY 16, 2023

But according to Rooms Division Lecturer at Les Roches Marbella Julia Krebs, what was a traumatic time for hospitality is now shaping the opportunities in the sector and defining the trends we’ll see in the coming year and beyond. The hotel industry is still adapting to the seismic challenges it faced during the Covid-19 crisis.

Travel and Tourism 98

Travel and Tourism Communication Catering Demo 98

Modern Restaurant Management

MARCH 28, 2022

How is technology shaping the future of restaurants and giving brands a competitive edge? Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. It’s no secret that hospitality employees left the industry at high rates in the last two years.

Budgeting 212

Budgeting Scheduling Catering Training 212

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Modern Restaurant Management

JULY 5, 2022

COVID shut down the hospitality industry from March of 2020 to mid-2021. In my last article I discussed how robots will transform our industry in a big way, but that is a few years off. The first question is, how do I give the quality service that our guests expect? Quality Service Above All.

Server 187

Server Training Article Pricing 187

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. In 2021, I worked in a restaurant that promoted itself as the future of dining. Shutterstock. But what does it mean for workers?

Server 106

Server Communication Back of House Download 106

Larry Mogelonsky

MARCH 14, 2024

Joining the Mille Club For context, one of the biggest trends right now in global hospitality is the proliferation of brands that have no problem sustaining year-round rates above $500, $750, $1,000, $2,000 or even $4,000 per night for a standard king room. Namely, luxury guests may be price inelastic but they are entirely experience elastic.

Reservations 100

Reservations Book Information Document 100

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Almost more than any other sector, we’ve seen this in the restaurant and hospitality industry.

Concierge 197

Concierge Server Front of House Back of House 197

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot. As part of the deployment, White Castle will bring the new version of Flippy, Robot-on-a-Rail (ROAR), into kitchens for testing and future integration.

Sanitation 164

Sanitation L&D Accounting Marketing 164

Revenue Hub

OCTOBER 10, 2023

As hospitality technology continues to evolve and reach higher levels of sophistication Revenue Managers are leaving multitudes of daily decisions in the proficient hands of revenue management systems. Other key considerations that require input on our part are returning or non-returning events and new events that will drive future demand.

Information 103

Information Reservations Pricing Events 103

InnQuest

SEPTEMBER 13, 2022

As automation becomes more and more prevalent in society, it’s no surprise that it’s making its way into the hospitality industry. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

JULY 4, 2023

Lebanese-born Rami Sayess has enjoyed a jet-setting career in hospitality since graduating from Les Roches in 1990. As he moved up the ranks in hospitality Rami became a true globetrotter, working in no fewer than 15 countries, most recently in Bahrain. Of course, these days we can offer career paths beyond traditional hospitality.

Training 98

Training Marketing 98

Revenue Hub

NOVEMBER 23, 2022

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. NB: This is an article from Cendyn , one of our Expert Partners. Subscribe to our weekly newsletter and stay up to date.

Reservations 91

Reservations Book Training Housekeeping 91

Les Roches

JUNE 7, 2023

By Pablo Garcia, Director of Spark Crans-Montana, Innovation Sphere by Les Roches The hospitality and tourism industry is constantly evolving, with new technologies and trends emerging all the time. One technology that I believe is set to have a major impact on the industry in the coming years is generative AI. What is generative AI?

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

Revenue Hub

MARCH 30, 2023

This introduces a big opportunity for the hospitality industry to take note – and prepare for the hotel guest of the future. Read rest of the article at Amadeus The post Serving the Hotel Guest of the Future appeared first on Revenue Hub. Hotel managers that think outside the box will have a lot to offer this guest segment.

Article 68

Article Book Marketing 68

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

Back of House 180

Back of House Pricing Marketing Scheduling 180

SiteMinder

NOVEMBER 16, 2022

Visitors to the property are invited to enjoy the ultimate digital experience, with ‘smart’ services. The property is overseen by Infinite Hospitality Group (Malaysia) Sdn Bhd and helmed by Patrick Lau (Co-founder & CEO) and Mason Tang (Co-founder & COO), who are seasoned hospitality professionals with 25 years of experience.

Definition 52

Definition Book Reservations Property Management 52

Hotel Business

MAY 16, 2023

By Ashley Williams The customer experience (CX) has taken center stage in the hospitality industry as hotels refocus on delivering personalized, frictionless experiences. AI boom is here Fit for the speed and mobility required to be a world-class hospitality brand, AI is a trend that is changing the way guests are served.

Communication 59

Communication Reservations Back of House Book 59

7 Shifts

AUGUST 26, 2021

The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. Revel in the advice and perspective of hospitality leaders anywhere and anytime! The solution is simple: Podcasts!

POS Systems 78

POS Systems Server Marketing Blog 78

Les Roches

MARCH 23, 2023

Hospitality management means providing a memorable experience for guests and creating a welcoming environment where guests feel valued, comfortable, and cared for. By leveraging technology and incorporating innovation in hospitality, hotels can enhance the guest experience, streamline operations, and gain a competitive advantage.

Information 52

Information Reservations Book Housekeeping 52

Modern Restaurant Management

NOVEMBER 11, 2019

This edition of MRM News Bites SevenRooms, Miso Robotics , PARTech, Delaware North, Illes Foods, Tablelist and Discotech and US Foods. Third-party reviews that note exceptional service at their restaurant (21 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind.

Book 118

Book Reservations Communication Customer Service 118