Hospitality Magazine

APRIL 10, 2024

The former operators of three Din Tai Fung restaurants in Sydney and Melbourne have been penalised $4 million in court by Fair Work for underpaying workers and falsifying records. It’s the second-highest penalty ever secured by the Fair Work Ombudsman with Justice Anna Katzmann describing the case as serious and calculated.

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Definition 243

eHotelier

MARCH 18, 2024

First Hospitality, announces the appointment of Jason Kreul as chief operating officer. Kreul brings nearly 30 years of experience in the hospitality industry, including key leadership positions in operations plus expansive expertise in full-service, lifestyle and independent properties.

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eHotelier

FEBRUARY 26, 2023

Here's an in-depth look at what hotel operations are worth automating in the first place and how to select the tool best suited for your business’s needs.

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eHotelier

SEPTEMBER 13, 2023

Modern all-in-one PMS technology is helping operators of all sizes bridge the gap in capabilities between independent hoteliers and big brands, providing support from training to disaster recovery.

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Training 278

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Efficient front office operations are crucial for guest satisfaction as they set the initial impression.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

eHotelier

APRIL 4, 2024

Fusion Hotel Group has announced the appointment of David Roberts as its new chief operating officer (COO), bringing on board a seasoned professional with some 20 years’ experience in the Asian hospitality sector at a time when the hotel group is significantly expanding its presence in the region.

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HotStats

MARCH 4, 2024

What does this have to do with operational benchmarking? Well, yes and no, spelling is always important, but when implementing operational benchmarking as part of the finance culture of the organization, it is important to understand what is significant in terms of your operation. Is spelling important?

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STAAH

APRIL 9, 2024

Surprisingly, the value of operational excellence on commercial performance is often not talked about enough. The impact of operational performance on revenue cannot be overlooked. Operational performance underpins value perception and directly impacts guest conversions and revenue outcomes.

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Guest Satisfaction Facility Management Housekeeping Maintenance 92

Hospitality Magazine

MARCH 22, 2023

The former operators of a Coffee Club outlet in Geelong, Victoria have been charged with $115,603 in penalties after they underpaid two young workers and falsified records. The Coffee Club Cafe in Geelong now has new operators. The post Former Coffee Club operators cop $115,603 in penalties appeared first on hospitality | Magazine.

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Magazine Information 246

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Modern Restaurant Management

JULY 26, 2022

Inflation, supply chain disruptions, and an unforgiving labor market have created a perfect storm for restaurant owners and operators. As costs rise and pressures pile up, the time is now to perform a complete audit of the true costs of human resources operations. The mounting headwinds are unrelenting.

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Marketing Pricing 201

Hospitality Magazine

MARCH 25, 2024

The Fair Work Ombudsman has secured a $5,328 penalty in court against sole trader Shannon Duncan who operated the now closed Paddock to Plate in Wollongong on New South Wale’s south coast. The penalty comes after Mr Duncan failed to comply with a compliance notice from Fair Work which required him to back-pay a worker.

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eHotelier

JUNE 4, 2023

Reimagining hospitality operations with reduced resources: CMMS to the rescue - Insights A robust Computer Maintenance Management System (CMMS) can be a lifesaver for any owner or management company with more than a few hotels.

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Maintenance 260

Hospitality Net

MARCH 4, 2024

What does this have to do with operational benchmarking? Well, yes and no, spelling is always important, but when implementing operational benchmarking as part of the finance culture of the organization, it is important to understand what is significant in terms of your operation. Is spelling important?

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Hospitality Magazine

FEBRUARY 5, 2024

The husband and wife operators of two Adelaide Vietnamese restaurants are facing the Fair Work Ombudsman in court over accusations the couple underpaid 36 Mr Viet workers $407,546. Once a worker had six strikes, they were required to purchase food and beverages for the operators and other staff working at the time.

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Accounting Magazine 130

Lodging Magazine

FEBRUARY 6, 2024

operations, including adding an Owner Relations team to its structure and moving to two focused operating divisions named Aimbridge Select and Aimbridge Full Service. Operations, Shifts Teams appeared first on LODGING Magazine. PLANO, Texas—Aimbridge Hospitality outlined plans to streamline its U.S.

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Magazine 124

eHotelier

MARCH 18, 2024

AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.

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Housekeeping 321

eHotelier

FEBRUARY 15, 2023

The reimagined Mar Monte Hotel in Santa Barbara, part of The Unbound Collection by Hyatt brand, announces the appointments of Patricia Kimball as Director of Sales & Marketing and Danielle Shear as Director of Operations.

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Marketing 246

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

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Property Management Training Guest Satisfaction Special Events 222

MEWS

OCTOBER 24, 2023

Efficient hostel housekeeping is vital for smooth operations. To keep a clean, organized, and efficient working environment, you need to enhance your housekeeping operations. Happy guests mean fewer complaints and less stress on your front desk staff.

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Housekeeping 130

eHotelier

OCTOBER 18, 2023

Camelback Resort, a year-round recreational destination nestled in the Pocono Mountains, has named Terry Bechtold its new vice president of operations.

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Housekeeping 130

eHotelier

OCTOBER 17, 2022

If you do not have all three of these metrics on your radar screen at the same time, you are flying the profit picture in your food operation with at least one eye closed.

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Food Operations 246

Modern Restaurant Management

OCTOBER 6, 2023

By taking a proactive approach to risk identification and mitigation, restaurants can help prevent downtime, improve operational efficiency, and make data-driven decisions to optimize resource allocation and enhance overall productivity. Restaurants should leverage IoT to optimize their operations and elevate safety, quality, and efficiency.

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Maintenance Information Scheduling Accounting 200

Boutique Hotel News

FEBRUARY 9, 2023

US/UK: Andrea Melotti has been appointed executive vice president of operations at Graduate Hotels, overseeing the group’s portfolio of more than 30 properties. Melotti most recently served as vice president of hotel and casino operations at Hard Rock International, where he spent 18 years.

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Hotel Owner

MARCH 27, 2024

The Lindner Hotel Group (LHG) has announced it has taken over the operation of five hotels previously managed by the 12.18. Group after the two companies agreed to merge hotel operations. The takeover strengthens LHG’s position as an operator and lessee of hotel real estate. will focus on real estate activities.

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Marketing 98

Hospitality Magazine

DECEMBER 11, 2023

IFITS Food Co Pty Ltd operated an outlet in south-east Queensland until the company ceased operations in late 2021. The post Former Queensland Pizza Hut operator cops $28,021 penalty appeared first on hospitality | Magazine.

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Magazine Information 130

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

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POS Systems Server Communication Training 240

eHotelier

MARCH 24, 2024

TPG Hotels & Resorts, one of the nation's premier hospitality management firms, announced today that it is centralizing its management company platform with the opening of its new national operations headquarters based in Dallas, Texas.

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Hospitality Management 100

Hospitality Magazine

DECEMBER 5, 2022

The Fair Work Ombudsman has secured a penalty of $192,995 in court against the former operators of a Japanese café in Perth’s CBD after they deliberately falsified wage records. The post Former café operator penalised $192,995 for providing false wage records appeared first on hospitality | Magazine.

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Document Magazine 246

Hospitality Magazine

NOVEMBER 22, 2023

Vina Yummy Kitchen is located in Sandy Bay, Tasmania, and is operated by Xuan A Tran and her husband Quang Manh Dong, with the couple employing Tran’s sister and her husband to work at the restaurant. The post Hobart operators cop close to $70,000 in penalties appeared first on hospitality | Magazine. against Tran and a 23,990.40

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Training Magazine 130

eHotelier

MARCH 26, 2023

Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions can give operators a greater chance for success.

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Property Management 264