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Customer Experience Is Like Maintenance on Your Car

Hospitality Net

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car.

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Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

Hospitality Net

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D.

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SHA launches updated carbon measurement tool

Boutique Hotel News

Worldwide: The Sustainable Hospitality Alliance (SHA) has improved its Hotel Carbon Measurement Initiative (HCMI) based on user feedback and work by Cornell University’s Center for Hospitality Research. The post SHA launches updated carbon measurement tool appeared first on Boutique Hotel News.

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Quore Builds More Flexibility into Hotel Preventative Maintenance Capabilities as it Reaches 6,000 Customers

Hospitality Net

Quore, the leading provider of workflow management and productivity tools for hotels, today announced the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features.

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Successfully Combining Maintainability and Sustainability in Your Hotel

Hospitality Net

Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and can afford and ensuring that the property runs as efficiently as possible without compromising on service or standards.

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Top 3 Reasons to Add a Housekeeping Mobile App to Your Hotel

Hospitality Net

the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation. Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0,

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Streamlining Operations with Task & Guest Requests in Eleanor

Hospitality Net

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.