InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. This can include anything from housekeeping services to restaurant reservations. Additionally, the software can send automated emails or text messages to guests, such as confirmation of their room reservation or updates on their stay.

Communication 218

Communication Reservations Housekeeping Property Management 218

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can't Gain Actionable Insights Data-driven insights are essential for making informed decisions and optimizing your hotel's performance.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Automated processes reduce manual labor costs, allowing the team to focus on other essential tasks.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Instead of providing printed information about the hotel in guest rooms, guests can access all of these details in the digital folder – details such as menu information, information on other facilities, and even the local area. Digital check-in kiosks. Digital folders. Rate management.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotelogix

FEBRUARY 13, 2024

Here are some operational challenges large hotel management faces without the right solution Front desk and reservations The front desk sets the tone for a guest's experience. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Modern Restaurant Management

MARCH 25, 2022

Adding a QR code to your mailer can provide customers with more information about your eatery. Book Reservations, Join Waiting List. As new technology advances and customers are able to book reservations and join your waiting list online, make their life easier by providing them with a QR code to point them in the right direction.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

Housekeeping 93

Housekeeping Reservations Communication Article 93

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

FEBRUARY 15, 2024

Integrate Your OTAs With Your PMS Your PMS (property management system) is the command center of your hotel and handles everything from reservations to accounting to housekeeping. Information in both these systems needs to match to prevent overbookings and other errors.

Book 97

Book Housekeeping Article Reservations 97

Hotel Business

MARCH 14, 2024

From enhanced payment security and a fully rewritten AI-powered booking engine to an AI chat concierge and robotic process information, Maestro is driving innovation and taking loyalty to new heights.” Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Concierge 59

Concierge Housekeeping Book Pricing 59

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 95

Reservations Book Training Housekeeping 95

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. accounting) so that all the information is seamlessly integrated and easily accessible at all times.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Some solutions even interface directly with task management and housekeeping systems to automate the entire process.

Housekeeping 64

Housekeeping Information Catering Reservations 64

Revenue Hub

DECEMBER 12, 2022

Make a reservation at your property or have a friend do so for you, so you can check the kind of service you receive and make suggestions for improvement. Use your PMS’ housekeeping report to ensure that each room is clean and sanitized. Record relevant information, so you can personalize service when they return.

Housekeeping 84

Housekeeping Training Reservations Sanitation 84

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. A PMS will always have your guest information handy whenever you may need it.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

JANUARY 30, 2023

One reason is poorly defined segments which lead to confusion about which segment a reservation belongs to. In addition, the low data quality will make it difficult for the hotel management to trust the information about the segment mix. For example, these activities might include marketing, sales, housekeeping, and breakfast.

Housekeeping 84

Housekeeping Article Blog Information 84

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Inform them about the changes, temporary hotel operations and any impact on their daily routines.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

OCTOBER 14, 2022

This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. The sinew tying this all together is access to a fully integrated PMS that is able to manage kiosk operations, share data with other hotel departments, and allow operators to act using up-to-date information.

Book 88

Book Housekeeping Communication Information 88

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Housekeeping positions in a hotel. Hotel housekeeper.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Room attendant or housekeeper.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. It allows guests to make online reservations and check-in and check-out effortlessly.

Property Management 52

Property Management Housekeeping Reservations Training 52

Les Roches

DECEMBER 27, 2023

Some common responsibilities of guest services include: Greeting and welcoming guests Resolving guest queries, concerns and complaints Providing information about the business’s offerings, services and amenities Offering personalized assistance and recommendations by anticipating guests’ needs and preferences Managing reservations and bookings (..)

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

OCTOBER 11, 2022

We’re going to take you through everything you need to know about hotel PMS so you can make the best-informed decision for your hotel. From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. Table of contents.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

SEPTEMBER 26, 2022

Hotels collect a lot of guest information during the booking process and stay. While not all the information is consistent across all channels (for example, direct reservations may carry fields of data OTAs do not provide), making sense of consistent data components is required to successfully understand your own hotel’s market segmentation.

Marketing 95

Marketing Housekeeping Information Blog 95

Revenue Hub

DECEMBER 8, 2023

Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%. Cloud-based property management systems (PMS) can centralize hotel operations, allowing real-time access to guest information, reservations, and inventory.

Travel and Tourism 101

Travel and Tourism Procurement Maintenance Information 101

Hotelogix

FEBRUARY 4, 2024

  Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Les Roches

DECEMBER 30, 2023

Embracing innovation in hotels and staying abreast of trends can also inform marketing approaches. Astute marketers have pioneered inventive tactics that leverage both to maximize success in this area. Blending products and services Rather than separating products and services, a strategic blend can reap exponential benefits.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. This approach helps staff better retain information and apply their new skills effectively in their daily tasks.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Business

NOVEMBER 14, 2022

The company has collaborated with HotelKey on an advanced enterprise hospitality platform for property management, central reservations, inventory management, loyalty integration and a suite of other products. To bolster information exchange, HotelKey enhances integration with third-party OTAs. HotelKey partnership.

Reservations 59

Reservations Housekeeping Training Maintenance 59

Revenue Hub

FEBRUARY 16, 2023

At the base of it, guest data is private, personally identifiable information that is related to the guest, all of it is crucial in helping hotels service guests better and sustainably over a long term. Using a blend of data analysis and consumer psychology can help provide that springboard into guest engagement and loyalty that hotels need.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Information 96

SiteMinder

SEPTEMBER 13, 2022

Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond. Train with the intention to empower.

Document 75

Document Training Reservations Information 75

Hotel Owner

OCTOBER 21, 2022

They can be attached to the entire property, such as increasing reservations by X percent, or assigned to a specific department, such as reducing housekeeping time onsite by X minutes. KPIs are used to support decision-making, draw conclusions, and predict future trends.

Pricing 119

Pricing Book Accounting Housekeeping 119

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. We’ve listed our top ten common errors to avoid.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

NOVEMBER 30, 2023

If a guest took out their phone and searched for a nearby hotel, they’d expect the offered information to be tailored based on their location, time of day, and even past interests and bookings. Other data sources show 57% of US travellers think brands should tailor their information based on personal preferences or past behaviours.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52