Revenue Hub

FEBRUARY 6, 2024

The prevalence of silos in hotels is not uncommon. Given the diverse and specialized tasks each department handles, it’s easy for teams to become insulated, focusing solely on their specific responsibilities. When departments operate in isolation, it impacts the hotel’s internal dynamics and the guest experience.

Housekeeping 87

Housekeeping Communication Article Customer Service 87

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment.

Front Desk Operations 130

Front Desk Operations Property Management Book Reservations 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. It will lead to revenue leakage.

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

Revenue Hub

APRIL 11, 2024

A data silo is a collection of data clustered away in one system, section, or department that other parts of the organization cannot access easily (for instance, if each department had their own excel spreadsheet and refused to share). Lastly, silos pose a security risk.

Housekeeping 94

Housekeeping Article Information Reservations 94

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Lodging Magazine

MARCH 15, 2024

I started in housekeeping when I was 15 and was blessed with other opportunities to work in each department of the hotel and food and beverage. I stumbled into the hospitality industry by accident. What was supposed to be just a high school job turned into a lifelong passion for the industry.

Housekeeping 69

Housekeeping Magazine 69

Revfine

JANUARY 13, 2023

The return of business travel, short-term booking windows, swift tech adoption as hotels tries to do more with less… But let's discuss trends in housekeeping, a department abundant with opportunities for streamlining and growing your hotel business, and how to adopt.

Housekeeping 83

Housekeeping Book 83

Hospitality Net

SEPTEMBER 1, 2023

Many hotels regard revenue management and hotel operations as two separate departments with different responsibilities, objectives and no natural link. In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability.

Housekeeping 75

Housekeeping 75

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

Reservations 95

Reservations Housekeeping Communication Article 95

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. For instance, a business that has just started is focused on making money immediately whereas a more established hotel business with steady revenues would concentrate on its reputation. And it's not just the 24/7 nature of the job that keeps them up.

Blog 130

Blog Communication Definition Book 130

Lodging Magazine

JANUARY 5, 2023

Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel guests, especially for limited-service and select-service properties. Emplacing a QR code in the guestroom that will connect guests’ smart devices to a list of these […].

Housekeeping 111

Housekeeping Magazine 111

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Lodging Magazine Operations

OCTOBER 3, 2022

As hotels continue to struggle to fully staff their housekeeping departments in a post-COVID environment, many properties are opting to offer guestroom cleaning only upon guest request, turnover, or in increments of three days or longer.

Housekeeping 114

Housekeeping Accounting Magazine 114

Hotel Business

FEBRUARY 29, 2024

Springwood Hospitality , a Hilton and Marriott-branded hotel development and management company, has promoted Caitlin Brandenburg to director, sales and revenue. We are confident that our sales department will thrive under Caitlin’s guidance.” We are confident that our sales department will thrive under Caitlin’s guidance.”

Housekeeping 59

Housekeeping Maintenance Marketing 59

Revenue Hub

SEPTEMBER 4, 2023

Many hotels regard revenue management and hotel operations as two separate departments with different responsibilities, objectives and no natural link. NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability.

Housekeeping 91

Housekeeping Maintenance Pricing Information 91

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together. That way, accurate expectations can be set for guests.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

Hotelogix

NOVEMBER 9, 2023

Delivering on and exceeding customer expectations therefore is paramount to a hotel’s success in increasing customer loyalty. The result will be immensely profitable for every hotel owner. Staying connected with existing customers requires you, as a hotel owner, to have your strategy in place.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Hotel Owner

OCTOBER 16, 2023

With over 580 hotels across the country, there is a Travelodge close to all “major” UK universities giving students easy access to work close to their place of study during term-time and now the ability to transfer to a Travelodge hotel close to home during the academic holidays. Whilst 40% are seeking employment.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Hotel Owner

JUNE 1, 2023

Hyatt’s Andaz London has promoted Vanessa Franzé to director of Rooms, following seven years of experience at the luxury lifestyle hotel. Franzé was previously Rooms Division manager at the hotel, and has been part of the Andaz London team since 2016 when she started as shift leader.

Guest Satisfaction 105

Guest Satisfaction Housekeeping 105

Hotel Owner

JANUARY 2, 2024

The students have spent two days working in a local Premier Inn, covering all departments including reception, the restaurant, kitchen, and housekeeping as part of Whitbread’s youth strategy to support 500 young people this academic year in accessing a career in hospitality.

Training 98

Training Housekeeping 98

Hotel Owner

OCTOBER 11, 2023

Independent family-owned holiday group Daish’s Holidays has announced three new appointments to the management team at its Esplanade Hotel in Scarborough. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do?

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotel Owner

NOVEMBER 16, 2023

The Stirling Highland Hotel, a member of the Cairn Hotel group, has launched Project Search, a internship programme in partnership with Forth Valley College, Stirling Council, and other leading employability organisations.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers.   Features of Hotel POS System The following features of the Hotel POS system enhance your hotel's operational efficiencies. 

POS Systems 148

POS Systems Property Management Housekeeping Information 148

Hotel Business

JULY 26, 2023

Even before the pandemic, the three top issues most affecting hotels were labor acquisition, labor productivity and labor retention,” said Rebecca Robinson, cofounder, Shiny. The study utilized tipping records gathered from 28 hotels across the U.S., Tuesday is the least likely day (by a factor of two).

Housekeeping 98

Housekeeping Scheduling Server Communication 98

Revenue Hub

OCTOBER 25, 2023

Subscribe to our weekly newsletter and stay up to date Our new focus as revenue managers is to expand our data pool to include other departments across hospitality, provide more relevant data points, and use visualization tools to make it all understandable-and actionable. The key lies in the scope–and speed–big data provides.

Book 97

Book Housekeeping Maintenance Information 97

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started! Inventory here includes food, beverages, and kitchen equipment.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Metasphere

APRIL 27, 2022

A housekeeping management system can be used to resolve inefficient task execution, and poor team collaboration and make it easier for newer housekeepers to learn the job. In this guide, we'll introduce you to the system and disclose which features are a must-have for any modern hotel operations. Table of Content. Conclusion.

Housekeeping 52

Housekeeping Maintenance Download Scheduling 52

Larry Mogelonsky

DECEMBER 4, 2023

We have written several articles regarding hotels that are part of what we call ‘The Mille Club’. A pivot point for example here is that daily housekeeping with turndown service is a must. These owners and operators understand that when selling rooms in this half-mille price range, guests are expecting a lot more than the basics.

Housekeeping 100

Housekeeping Pricing Scheduling Reservations 100

Hotel Business

MARCH 14, 2024

Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. AI-powered chatbots & booking engine According to Maestro, AI is poised to revolutionize the hotel booking engine process, offering enhanced personalization, efficiency and customer satisfaction.

Concierge 59

Concierge Housekeeping Book Pricing 59

STAAH

APRIL 9, 2024

Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold. Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Facility Management Maintenance 93

Larry Mogelonsky

OCTOBER 25, 2023

The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (Hotel Mogel) run designed to inspire any hotelier with lessons from the five-star, thousand-dollar-plus-ADR hotspots around the globe. In short, this timeless tenet is guests want unique experiences. The property offers a number of packages.

Housekeeping 100

Housekeeping Concierge Catering Reservations 100

Revenue Hub

OCTOBER 25, 2022

There are alternative items and experiences they can purchase, i.e., a stay at your hotel. Involve your revenue management department, marketing team, and your frontline staff to come up with a winning game plan. If your hotel discounts too deeply, people will start to wonder what’s wrong with it. Talk to Your Team.

Book 88

Book Housekeeping Article Definition 88

Hotel Management Network

DECEMBER 1, 2022

Penta Hotels has selected Optii’s solutions at four of its properties across Europe to streamline daily operations and boost operational effectiveness. It will deploy Optii Housekeeping, Service and Preventative Maintenance at two hotels in Reading and Warrington of UK and two at Wiesbaden and Leipzig in Germany.

Housekeeping 52

Housekeeping Maintenance Marketing 52

Hotel Owner

MAY 9, 2023

Travelodge, one of the UK’s largest hotel chains which operates 579 hotels across the UK, has revealed it is looking to fill over 400 positions across its UK hotels and at its head office in Thame, Oxfordshire. There are also 14 roles available at Travelodge’s support office in Thame, Oxfordshire.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102