Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. If they did, 36% would be likely to pay more for their services, including hotel rooms.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

NOVEMBER 18, 2022

Marco also supports the stepped approach to the internship process, whereby second semester interns are offered ‘entry level’ operational roles in which they can learn some of the core service skills, before taking on a more senior position in semester 5. “At Getting the basics right.

Special Events 98

Special Events Guest Services Presentation Pricing 98

Revenue Hub

OCTOBER 17, 2023

Where was the value for the price paid? I appreciate it is a tough time and the recovery post COVID-19 takes time, but prices continue to increase while service and value may not keep pace. Customer demand: guests who are willing to pay different prices. Perishable resources: unsold rooms perish every single night.

Pricing 95

Pricing Marketing Training Book 95

Revenue Hub

OCTOBER 28, 2022

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important.

Special Events 75

Special Events Book Information Reservations 75

Revenue Hub

AUGUST 22, 2023

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. Properties like Big Cedar Lodge are finding that by staying connected with guests, they can provide them with personalized information about their unique facilities and what they have to offer.

Special Events 71

Special Events Book Information Reservations 71