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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry

Hospitality Net

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

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Do Your Hotel Leaders Truly Understand The Difference Between “Hospitality” and “Guest Service?”

Hospitality Net

My job as a hospitality industry conference speaker and training facilitator affords opportunities to speak with lodging industry leaders from a broad spectrum of management companies, brands, and independents.

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Crave Interactive Launches Crave AI: Hotel Guest Service Redefined

Hospitality Net

Crave Interactive Ltd, a global leader in hospitality technology solutions, is thrilled to announce the release of Crave AI, a ground-breaking guest service solution that harnesses the power of artificial intelligence (AI).

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How a Training Professional Can Breathe Life Into Your Guest Service

Hospitality Net

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.

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How to Equip Staff to Deliver Guest Hospitality (Not Guest Service)

Hospitality Net

Hotel employees have been trained to focus on "service", but is that enough?

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MacNaughton Hospitality Selects Stayntouch PMS to Elevate Guest Services Across Three Properties in Hawaii

Hospitality Net

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

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Landmark Hotels & Suites in UAE upgrades to Hotelogix Cloud to centralize group operations

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.