SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. Aditi explained that these features were an essential part of the property’s strategy. “It

Communication 98

Communication Guest Satisfaction Book Marketing 98

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 103

Guest Satisfaction Housekeeping Maintenance Pricing 103

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. Revenue Control features ensure that rooms are priced appropriately, preventing underselling or overcommitting.

Reservations 87

Reservations Book Guest Satisfaction Pricing 87

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Even at a more physical level, hotels are hiring specialists to manage social media , Wi-Fi and other IT services, in addition to retail components.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

FEBRUARY 3, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. An effective property management system can help you provide insights into your guests and carve out the right offers for them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Xotels

APRIL 3, 2024

Why is Revenue Management Important to Hotels & Other Industries? What Makes Hotels Suitable to Apply Revenue Management? What Does the Process of Revenue Management Look Like? Revenue Strategies & Tactics Market Segmentation Hotel Pricing Strategies Forecasting & Budgeting Properly How to Distribute Effectively?

Pricing 52

Pricing Book Budgeting Marketing 52

eZee Absolute

JANUARY 24, 2024

It plays a vital role in ensuring the security of transactions, providing convenience to guests, and ultimately impacting your hotel’s reputation. A reliable and efficient payment gateway not only enhances guest satisfaction but also contributes to the overall success of your business.

Guest Satisfaction 59

Guest Satisfaction Book POS Systems Catering 59

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

DECEMBER 20, 2023

ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses. Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. What is ThinkReservations?

Book 59

Book Reservations Accounting Guest Satisfaction 59

SiteMinder

JULY 23, 2023

Pricing: The nightly rate or total cost of the stay, often adjustable based on factors like the number of guests and the season. Availability: The dates when the property is open for bookings, indicating its current and future availability. Prompt communication helps build trust with potential guests.

Book 52

Book Information Accounting Pricing 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Standing out is essential. Build a loyal customer base.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. On the other hand, non-visible apps won’t be seen by guests and will focus more on your own performance, such as conversion tracking and marketing programs. Automated guest notifications and communications.

Book 52

Book Reservations Pricing Communication 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

eZee Absolute

FEBRUARY 3, 2023

Various departments and functions of a hotel must work seamlessly in order to ensure a smooth and efficient guest experience. One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations.

Information 75

Information Blog Property Management Budgeting 75