Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

SEPTEMBER 27, 2023

The original transaction covers the real estate and operational costs of the room reservation. Any room product that can be sold over the original reservation is nearly 100% profit. Guests often pay a premium to have more flexibility with their arrival and departure times. But when it comes to upselling, that cost becomes zero.

Reservations 94

Reservations Guest Satisfaction Housekeeping Article 94

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

FEBRUARY 16, 2023

 Wondering where to invest to maximize guest satisfaction? When considering what comes next, looking at the guest profiles and what they like will have the answer. Allows for a more personalized experience: In-depth data helps hotels gain insights into their guests’ preferences and behaviors. Data has the answer.

Guest Satisfaction 95

Guest Satisfaction Housekeeping Article Information 95

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. Seamless customer experience The opportunity to personalize customer experience for guests is also offered by automation.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotelogix

FEBRUARY 4, 2024

  Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here. 

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Les Roches

DECEMBER 28, 2023

Hotel manager: ensuring optimum guest satisfaction alongside administrative tasks such as staffing and financial management Front office manager: an organizational executive who supervises reservation activities, maintains room inventory balance and takes charge of check-ins and check-outs Housekeeping manager: ensuring rooms are neat and clean and (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Revenue Hub

DECEMBER 8, 2023

Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%. Cloud-based property management systems (PMS) can centralize hotel operations, allowing real-time access to guest information, reservations, and inventory.

Travel and Tourism 98

Travel and Tourism Procurement Maintenance Information 98

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

FEBRUARY 15, 2023

Maximum guest occupancy per room Bedding types (quality of linen, etc.) In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. That way, guests can decide if they value the option of cancelling a booking enough to pay a higher rate.

Guest Satisfaction 95

Guest Satisfaction Pricing Book Reservations 95

SiteMinder

JANUARY 8, 2024

Marketing management: The other side of the sales coin, marketing ensures your hotel has a steady stream of interested guests. Reservations management: As soon as a room is sold, the job of managing that reservation begins. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Marketing management: The other side of the sales coin, marketing ensures your hotel has a steady stream of interested guests. Reservations management: As soon as a room is sold, the job of managing that reservation begins. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

JULY 24, 2023

What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.

Reservations 52

Reservations Book Information Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Larry Mogelonsky

DECEMBER 11, 2023

More specific to deep cleans that may increase OOO rooms as well as curtailing OOS rooms that can’t be resold during a high-room-turnover time of week, Schnieder gave us a sneak peek of ALICE’s Housekeeping Optimizer which allows executive housekeepers or supervisors to more efficiently build boards, schedule room attendants and monitor performance.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotel Business

JULY 13, 2023

“Properties using Nuvola’s Housekeeping module and Property Hub can send real-time updates to ensure the front desk has accurate room status information, such as if the room is cleaned, and can seamlessly check in guests upon their arrival,” said Juan Abello, VP, product management, Sabre Hospitality and founder, Nuvola.

Book 52

Book Communication Information Property Management 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Sales reservation fees. Open minded to feedback. Becoming a great hotel does not happen overnight.

Definition 52

Definition Marketing Budgeting Article 52

Hotel Business

JANUARY 13, 2023

A misdirected focus only on hotel amenities overlooks a more important driver of guest satisfaction and loyalty—making the guests feel genuinely welcomed and valued. Guests rarely use all the hotel’s amenities and typically only remember an amenity if it was subpar. Does the hotel promote its return to daily housekeeping?

Housekeeping 59

Housekeeping Guest Satisfaction Training Reservations 59