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15 Restaurant Metrics to Know and How To Use Them

7 Shifts

Business is often a game of numbers, and restaurants are no exception. And while you may not picture a restaurant manager or worker parked at a desk to work, it's a huge part of restaurant management. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Break-even point.

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6 Tips to Boost Revenue Through Improved Service Levels

Revenue Hub

Always Aim to Overperform Customer satisfaction equals perceived performance minus expectations; in other words, the more you outperform a guest’s expectations, the happier the customer will be. For this reason, keeping a couple of surprises up your sleeve is a good idea.

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Redefining ‘Dine and Dash’ and Review Hub

Modern Restaurant Management

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. “As a result of our tremendous growth and commitment to the restaurant industry, we have continued to see a significant amount of demand from the investor community,” said Chris Comparato, CEO at Toast.

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How to write a restaurant marketing plan that puts butts in seats [Ideas and Strategies]

7 Shifts

Restaurant owners and operators wear a lot of hats. They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. And the big restaurant brands are only getting bigger , making it even harder to stand out. Table of Contents.

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Product vs service: unveiling key differences

Les Roches

It’s crucial to note ‘service’ in this context does not re­fer solely to customer support after a purchase­. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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How to create a business plan for a hotel

Les Roches

This compre­hensive guide is de­signed to equip aspiring entre­preneurs with the necessary knowledge and tools to develop effective business plans for hotels. Do you have a passion for providing e­xceptional guest experiences? Before embarking on a project in this competitive industry, it’s essential to create a solid business plan.

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Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

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