Hospitality Magazine

JANUARY 7, 2024

In a statement issued online and sent to members, TheFork has announced it will be discontinuing operations in Australia from 31 March 2024. The statement revealed that TheFork’s local website and app will no longer be active from 31 March in Australia, but will remain fully operational until that date. It also told account members that they have until 31 March to redeem their Yums points and any not used before the date will automatically expire.

Reservations 245

Reservations Accounting Magazine Book 245

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

Pricing 215

Pricing Catering Training Marketing 215

EATER

JANUARY 9, 2024

When a brewhouse from California’s legendary Russian River Brewing Co. went up for sale, London-based brewer Pete Brown knew he must have it. There were only a few continents and oceans in the way.

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Lodging Magazine

JANUARY 11, 2024

ARLINGTON, Virginia—Knowland released the top market performance numbers for December, citing San Diego as having the highest meeting volume improvement with 29.2 percent year-over-year (YOY) growth. Coming in second was San Francisco, where event volume increased 21.5 percent. San Diego’s healthcare event business segment doubled, and its pharmaceutical/biotechnology events tripled from last year.

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Events Magazine Marketing 122

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

SAS

JANUARY 12, 2024

Well, it’s finally happening. After years of banter, Google began testing a feature called Tracking Protection on Jan. 4. This feature is designed to limit cross-site tracking via third-party cookies. It will be rolled out initially to 1% of all Chrome users, about 30 million people globally, with all users [.

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EATER

JANUARY 8, 2024

Claire McCracken The 20th century brought dinner parties to the masses, along with some truly unhinged entertaining advice People have gathered together for feasts and other food-centric celebrations since time immemorial, but until about the 20th century, the formal dinner party was largely reserved for royalty and those who could afford to feed lots of guests — and had enough servants to ensure that they were all appropriately taken care of.

Housekeeping 120

Housekeeping Book Magazine Reservations 120

Lodging Magazine

JANUARY 12, 2024

DALLAS—G6 Hospitality renewed and expanded its efforts to combat human trafficking and raise awareness around the issue. This month, G6 Hospitality will launch a new version of its training, “The Room Next Door,” a program the company developed to help hotel teams identify the signs of human trafficking in the lodging industry. The training, required at every Motel 6 and Studio 6 location, is aimed at building awareness of the signs and response protocol for […] The post G6 Hospitality Ren

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Training Magazine 119

Hotel Business

JANUARY 9, 2024

Hilton has unveiled LivSmart Studios by Hilton as the official name of its new studio apartment-style, extended-stay hotel brand. Created for the long-stay guest who never stopped traveling, even throughout the pandemic, the brand that was given the working title of Project H3 has received tremendous interest from owners and developers in just six months and currently boasts more than 350 deals in various stages of negotiation, according to the company.

Marketing 115

Marketing 115

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business.

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Budgeting Server Front of House Back of House 166

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

EATER

JANUARY 11, 2024

For everyone who’s ever wished chicken wings were a lip balm | Hidden Valley After countless marketing stunts over the years, Hidden Valley has come out with a ranch-flavored lip balm. It seems they won’t stop until the entire world is covered in a vague dusting of buttermilk and herb and onion. Hidden Valley is here with a banger installment in the “products nobody asked for” line.

Marketing 113

Marketing 113

Lodging Magazine

JANUARY 8, 2024

LODGING brings you the third installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Jai Motwani of Hotel Motel Inc. on development and guest service trends in the leisure market. Jai Motwani’s family roots in the South Florida hotel industry have served him well. Back in the 1980s, his father foresaw that the state was poised to become a world-class leisure destination and moved the family […] The post Working t

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Marketing Guest Services Magazine 117

Hotel Business

JANUARY 12, 2024

JRK Property Holdings , through its $350-million hospitality fund, has acquired a two-property, 275-key Hyatt-branded hotel portfolio in San Juan, Puerto Rico, from the PRISA Group for an undisclosed price. The portfolio comprises two select-service hotels located within the Puerto Rico Convention District: the 149-room Hyatt Place San Juan and 126-room Hyatt House San Juan.

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Pricing Events Marketing 111

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. As a proud, second-generation Bojangles franchisees at Georgia Foods, my family and I have tapped into a distinctive strategy that has boosted our profitability across our 41 Bojangles locations – catering.

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Catering Communication Marketing 110

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Net

JANUARY 12, 2024

His Majesty, The Yang di-Pertuan Agong Al-Sultan Abdullah Ri’ayatuddin Al-Mustafa Billah Shah Ibni Almarhum Sultan Haji Ahmad Shah Al-Musta’in Billah officially inaugurated Mercure Living Putrajaya. The inauguration was carried out with the signing of a plaque and a ribbon-cutting ceremony during the grand opening on 10th January 2024. Mercure Living Putrajaya is Accor’s first Mercure Living concept in Asia.

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Lodging Magazine

JANUARY 12, 2024

COLUMBUS, OHIO—Red Roof announced its latest fully woman-owned franchise since launching its RIDE with Red Roof initiative. The HomeTowne Studios Madison, Alabama, formerly known as the Rocket City Suites, is the latest of two Red Roof hotels owned by Jaya Desai. Desai joins the Red Roof properties owned or partially owned by women, bolstered by the organization’s RIDE (Road to Inclusivity and Diversity in Entrepreneurship) program.

Magazine 116

Magazine 116

Guides: Lodging Magazine

JANUARY 12, 2024

HILTON HEAD ISLAND, South Carolina—The Westin Hilton Head Island Resort & Spa announced that the completion of its renovation, in which the team reimagined the resort’s existing 416 guestrooms to grow to 420 rooms, including 32 suites, is scheduled for early February 2024. Across all rooms, the team has updated these spaces into extensions of the island’s landscape.

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Scheduling Magazine 109

Modern Restaurant Management

JANUARY 9, 2024

The foodservice industry is poised for some significant shifts in the new year as a result of changing consumer demand and rising trends being seen across the industry, but that said, there are simple, effective solutions for how operators and restaurants can stay ahead of these shifts. Prioritizing Healthy Living Wellness remains at the forefront of consumer lifestyle trends and continues to have a large impact on how people choose where and why to spend their capital.

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Catering Customer Service Marketing 110

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hospitality Net

JANUARY 8, 2024

Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, resorts, and lodges, has joined 1% for the Planet, committing to donate 1% of the brand’s annual sales to support non-profit organizations focused on environmental issues.

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Lodging Magazine

JANUARY 10, 2024

NEEDHAM, Massachusetts—Tripadvisor announced its first Travelers’ Choice Award for 2024: the Best of the Best Destinations. With roughly four in five (81 percent) U.S. travelers planning vacations in 2024, the following are the most popular destinations for the year, according to Tripadvisor. Tripadvisor’s Best of the Best Destinations span seven categories for 2024: Top Destinations (formerly Popular Destinations); Trending Destinations; Culture Destinations; Food Destinations; Nature Destinati

Magazine 116

Magazine 116

STAAH

JANUARY 9, 2024

Booking.com, Agoda and regional OTAs maintain stronghold. Big jump in direct bookings via STAAH SwiftBook, GDS makes a comeback. Global hotel technology giant, STAAH, has revealed the top channels across its network of 19,000+ properties in the Southeast Asian region, including Malaysia, Thailand, Indonesia, Philippines and Singapore. Malaysia Top Channel 2023 Malaysia In Malaysia , Booking.com took over the top spot from Agoda, which slipped to the number two spot.

Book 107

Book Business Development 107

Hotel Business

JANUARY 8, 2024

Choice Hotels International Inc. has launched its newest multichannel national marketing campaign, “A Stay for Any You.” The largest in Choice Hotels’ history, the campaign stars actor and writer Keegan-Michael Key in national TV and streaming TV ads and social media content. The campaign highlights some of the reasons people travel and how with a portfolio of 22 hotel brands—ranging from full-service upper-upscale and upscale properties to midscale, extended-stay and economy options—Choice is a

Marketing 107

Marketing Reservations Pricing Book 107

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hospitality Net

JANUARY 9, 2024

Building on the success of the brand in the region, the 110-key new-build hotel will open its doors in 2024, offering a world-class hospitality experience to guests visiting the city.

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EHL Insights

JANUARY 12, 2024

As a testament to its resilience, agility and innovative spirit, this article reflects today’s increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution. Best-selling author, Will Guidara , claims “We are entering into a hospitality economy” – suggesting that what underpins the essence of hospitality, (service excellence, human interaction, personalization and the co-creation of memorable experiences), is actually what many sectors of industry are desperatel

Article 104

Article 104

STAAH

JANUARY 11, 2024

Every year hoteliers around the world wait for top distribution channels to ensure their strategy is aligned to where the market is heading. Global hotel technology giant, STAAH, has revealed the top channels across its network of 19,000+ properties. Booking.com , Agoda and Traveloka continue to hold the top three positions, bringing in the highest revenue for partner hotels.

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Book Marketing 102

Hotel Business

JANUARY 11, 2024

Coury Hospitality , a full-service lifestyle hospitality management company, has promoted Andrew Casperson to COO. He was previously EVP, operations. Casperson joined Coury in the spring of 2023 and leads operations strategies for its portfolio of lifestyle hotels, bars and restaurant concepts. His background includes time at Omni Hotels and Resorts, W Hotels and Highgate. “With his dedication to providing unforgettable experiences and interactive activations across every facet of the gues

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Hospitality Management 105

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.