Revenue Hub

JULY 6, 2023

As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. NB: This is an article from Shiji ReviewPro But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your organization. Subscribe to our weekly newsletter and stay up to date Simply put, there are two types of chatbots: rule-based and AI chatbots.

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Article Information Book Training 82

eHotelier

JULY 6, 2023

From understanding your target audience to leveraging guest data, here's how to put together a guest journey that helps you to achieve your desired results.

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Hospitality Magazine

JULY 5, 2023

A burger outlet in Darwin’s CBD is facing the Fair Work Ombudsman in court for failing to comply with a notice requiring it to back-pay a young apprentice. The worker, who was engaged in a commercial cookery apprenticeship at Good Thanks from age 17 to 20 from 2019 to 2022, requested assistance from the Ombudsman after they were not paid for time spent training.

Training 246

Training Magazine 246

Soft Inn

JULY 5, 2023

It's hard, isn't it? Dealing with guest reservations when you're integrated with other channels is challenging, especially during peak season. To make sure you don't make any mistakes with their reservations and to prevent other issues, systems like iCal and channel manager are created. But, which one suits your hotel best?

Reservations 245

Reservations 245

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their e

Cost Reduction 179

Cost Reduction POS Systems Information Communication 179

Hospitality Magazine

JULY 3, 2023

Lion has purchased Victorian-based distillery Four Pillars Gin after acquiring 50 per cent of the brand back in 2019. Four Pillars Co-Founders Stuart Gregor, Cameron Mackenzie, and Matt Jones took to Instagram to announce the news, referring to the sale as an “opportunity to take our business to the next level, yet again” “Lion is now the full owner of Australia’s finest gin business,” reads the post. “Lion has been a wonderful, supportive partner since March

Magazine 246

Magazine 246

MEWS

JULY 6, 2023

Communal spaces in hotels are evolving with the changing guest needs and expectations. More and more hotels are becoming versatile spaces where guests blend with locals and staff. This is most obvious in hotel lobbies, which have evolved beyond a place for guests to just check in or out.

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Modern Restaurant Management

JULY 7, 2023

Tailored, classic details give Central Kitchen a uniquely blended personality that reflects the character of its Corpus Christi locale and feels like home – or in owner Richard Lomax’s words: “A really damn good bakery that meets people where they are.” To complete the 3,500-sq.-ft. remodel, he turned to Houston-based gin design group. The award-winning firm has spent the last decade shaping Houston’s burgeoning hospitality scene.

Magazine 167

Magazine 167

eHotelier

JULY 5, 2023

Leveraging diversity within an organization is a conscious, continuous, and collective process that requires pro-activeness for both employees and organizations.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hospitality Magazine

JULY 3, 2023

The Sydney-based group behind venues such as Bistecca and The Gidley are opening a new restaurant and bar on Blight Street. Alfie’s is set to be a new steakhouse concept for the group, serving up a premium offering with a focus on value-for-money. Similar to the group’s other renowned steakhouse venues, Alfie’s will champion a particular cut of meat being the sirloin from the Riverine region of New South Wales.

Catering 246

Catering Magazine Information 246

Hotelogix

JULY 7, 2023

Learn all the do’s and don'ts for maintaining a seamless front desk operation. Get a vivid guide on challenges of the front desk team, strategies and more.

Front Desk Operations 130

Front Desk Operations 130

Lodging Magazine

JULY 5, 2023

During a Capital Markets Day to be held at the Group’s head office, Accor presented its medium-term ambitions for a new chapter of growth. With strong brands and teams, an optimized operating model, and processes, Accor intends to accelerate its sustainable growth and is taking advantage of the strengths of each of the two new divisions created in January 2023.

Presentation 116

Presentation Magazine Marketing 116

eHotelier

JULY 2, 2023

Why you need to reconcile your credit cards every day - Insights - Insights The dreaded credit card reconciliation need not be such a big deal if we bite-size it.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Magazine

JULY 3, 2023

Colin Fassnidge’s hospitality group By Fassnidge will no longer run Sydney’s Banksia Bistro after six years. By Fassnidge was originally entrusted by Monarch Group to revitalise the food offering at the pub, with the group selling the hotel to current owners Ryan’s Hotel Group in 2021. “We set out to bring good hearty fare, cooked with passion, good produce and pride out to people beyond the bubble of Surry Hills and the CBD,” reads a statement from By Fassnidge. &#

Magazine 246

Magazine 246

Hotelogix

JULY 7, 2023

A hotel night audit is crucial for effective cost control. A checklist perhaps just the thing you need to operate your hotel effectively in the upcoming days.

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Hotel Owner

JULY 6, 2023

Blossoms Restaurant, which is situated within Rutland Hall Hotel and Spa, celebrated its first year in operation on 6 July and revealed it has already served more than 58,000 guests across various culinary occasions. Rutland Hall Hotel and Spa is a 19th Century country house hotel, offering guests suites and lodges alongside standard, deluxe and superior rooms.

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eHotelier

JULY 4, 2023

Creating a guest experience that is unforgettable means that you will have a constant stream of brand ambassadors, with your guests becoming your biggest advocates and sharing their amazing experiences with those around them.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hospitality Magazine

JULY 5, 2023

Sydney-based hospitality group Esca has made its first foray into Melbourne with its Surry Hills charcoal chicken concept Henrietta. The group secured a site on Chapel Street in Windsor, which will officially open to the public on 7 July. “We knew the next step for Esca would be to expand to Melbourne and become a part of their vibrant dining scene, it only made sense that Henrietta was the first venue to do so,” says Co-Founder Ibrahim Moubadder. “This new Henrietta is a little diff

Magazine 244

Magazine 244

Industry Insights Lodging Magazine

JULY 7, 2023

DALLAS—Economy lodging brands Motel 6 and Studio 6 have teamed up with the Humane Society of the United States to support the organization’s More Than a Pet campaign, which works to raise awareness of the pet poverty crisis, provide financial solutions for struggling pet owners, and keep pets and their families together by increasing access to care and supplies.

Magazine 113

Magazine 113

Hotel Owner

JULY 7, 2023

The five-star Royal Crescent Hotel and Spa in Bath has undergone a sixth month refurbishment, which has seen the relaunch of Montagu’s Mews restaurant and bar space, the renovation of the hotel suites and the hotels front of house and drawing room. The new hotel suites have been designed by Clayton and Company and project manager, Becky Astley.

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Front of House Definition Information 105

eHotelier

JULY 5, 2023

Rome is a city filled with masterpieces. From the paintings of Caravaggio and Raphael to the sculptures of Bernini and the films of Federico Fellini – it is the cradle from which all that is best about Italy has emerged. So, the Eternal City was the perfect fit for the opening of the latest EDITION.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hospitality Magazine

JULY 5, 2023

The wait is over. The Odd Culture Group has unveiled its first Melbourne venue on Fitzroy’s Brunswick Street this week. Located in a heritage building formerly home to a post office, the 300-pax venue hosts a bottle shop and hybrid bar. Fermentation is at the heart of Odd Culture Fitzroy, with a wide range of natural wine, wild ale beer, and seasonal cocktails starring local ingredients on pour.

Magazine 243

Magazine 243

Hospitality Net

JULY 6, 2023

DoubleTree by Hilton Berlin Ku’damm announced its opening, marking the first opening under Hilton’s full-service DoubleTree by Hilton brand in Berlin and the third in Germany. Designed to serve leisure guests vacationing in Berlin as well as business travelers and groups from around the world, the hotel is one of the largest in the city with 420 guest rooms and over 8,600 square feet of meeting space.

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Hotel Owner

JULY 7, 2023

Independent luxury hotel group Exclusive Collection has announced the launch of holistic Beauty Reloaded treatments for cancer guests. Created in partnership with Italian skincare brand Comfort Zone and UK registered charity, Wellness for Cancer, the new Beauty Reloaded programme offers spa treatment choices to spa guests who are receiving treatment for cancer, in remission or nearing end of life.

Training 105

Training 105

eHotelier

JULY 3, 2023

Namgyal Sherpa, CEO of the Sherpa Hospitality Group, has announced the appointment of Mr Pradyot Rana as General Manager for the 29-suite all-inclusive Shinta Mani Mustang – A Bensley Collection, opening in Nepal on 1 August 2023. Pradyot’s appointment will be effective from the end of June.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.