Thu.Sep 28, 2023

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Transforming stays into cherished memories

eHotelier

Transforming stays into cherished memories - Insights - Insights Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.

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Bytes & Bites: The Future-Ready Fusion of Foodservice and Technology

Modern Restaurant Management

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey.

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Pacific Hotel Brisbane listed for sale

eHotelier

Australian hotel owner operator Pacific Hotels is bringing a Brisbane asset to the market amid strong demand for accommodation investment opportunities in the 2032 Olympics city.

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Dealing with unhappy guests: conflict resolution strategies

MEWS

Nothing is worse for your brand's reputation than unhappy guests. If you're looking for the best ways to handle guest conflict resolution at your hotel, you're at the right place. Dissatisfied guests can even get others to talk negatively about your hotel, resulting in fewer returning customers.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Omni Scottsdale Resort & Spa at Montelucia unveils multimillion-dollar renovation

eHotelier

Omni Scottsdale Resort & Spa at Montelucia is excited to announce the completion of its multimillion-dollar renovation, bringing a fresh and luxurious experience to its guests. The resort, nestled in picturesque Paradise Valley, Arizona, now boasts newly redesigned guest rooms and meeting spaces that blend Spanish-inspired elegance with the tranquility of the desert.

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Tyler Simmons appointed as Executive Chef of Henderson Beach Resort

eHotelier

Henderson Beach Resort, a leading luxury resort known for its exceptional hospitality and exquisite dining experiences, proudly announces the appointment of Tyler Simmons as its new Executive Chef. With a remarkable culinary career spanning over two decades, Chef Simmons brings a wealth of expertise and innovation to the resort's esteemed culinary team.

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Around 1-in-2 will travel more, internationally only: New SiteMinder research reveals the plans, motivations set to impact accommodation globally

Hospitality Net

SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 91% of travellers intend to travel at least the same amount as they did over the past year, including at least 1-in-2 (57%) who intend to travel more. Additionally, the number planning to travel only internationally has more than doubled, from 20% last year to 42% this year.

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Waikiki Beach Marriott Resort & Spa announces sales leadership promotions

eHotelier

Waikiki Beach Marriott Resort & Spa, the 1,310-room modern oceanfront resort located in the heart of walkable Waikiki, announces the promotions of Lauren Rawlins to Director of Leisure Sales and Kimberly Forte to Director of Group Sales. Cultivating career development from within, both team members will continue to report to Director of Sales & Marketing Alvin Wong.

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Maverick adds Hilton Chicago Northbrook to portfolio

Hotel Business

Developer/operator Maverick Hotels and Restaurants has added Hilton Chicago Northbrook to its management portfolio. The 248-room Hilton Chicago Northbrook is located on the banks of the Des Plaines River, 12 miles from Chicago O’Hare International Airport. Surrounded by a wooded area, the hotel features walking and running trails outside the property, as well as an indoor pool, whirlpool, sauna and fitness center.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Marriott International outlines three year growth plan at security analyst meeting

eHotelier

Marriott International, Inc. today will present the company’s three-year financial model through 2025 at its meeting with institutional investors and security analysts at the W South Beach in Miami Beach, Florida.

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Canaves Oia Announces New Luxury Villa Collection

Hospitality Net

Three new luxury villas were introduced to the Canaves Oia collection of resorts and villas in Santorini, Greece this season. The villas, along with the company’s Eden Villas complex, join the newly established Canaves Oia Villas Collection, which offers travelers to Santorini the perfect blend of privacy and space afforded guests of a luxury villa, along with the amenities and distinguished services of a luxury hotel, such as daily breakfast, room service, 24-hour front desk, twice-daily maid s

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Crowne Plaza launches MEETINGS WITHOUT BOUNDARIES for flexible and diverse gatherings

eHotelier

Crowne Plaza Hotels & Resorts, a part of IHG Hotels & Resorts(IHG), is launching a groundbreaking MEETINGS WITHOUT BOUNDARIES, a concept for the Greater China market, capitalizing on the rising demand for domestic cultural tourism and “BLEISURE” travel. Leveraging the group’s advantages and expertise in experiences and destinations, MEETINGS WITHOUT BOUNDARIES satisfies the needs of the modern business traveler that seeks a quality lifestyle and cutting-edge innovation.

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Dellisart reports record growth

Hotel Business

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings. “2023 has marked a milestone for Dellisart, as we have experienced an unprecedented surge in demand from owners seeking our experience in sales, revenue optimization, digital solutions and top-tier managem

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Hotel Marcel New Haven, Tapestry Collection by Hilton Becomes First Certified Passive House Hotel in US

Hospitality Net

When architect and developer Bruce Redman Becker envisioned the opportunity to create Hotel Marcel New Haven, Tapestry Collection by Hilton which opened in May 2022, he set an ambitious goal to achieve something no one else in the U.S. had ever done—to create a hotel that operated fully on renewable energy, without any use of fossil fuels.

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Hyatt to launch Homes & Hideaways by World of Hyatt

Hotel Business

Hyatt Hotels Corporation has revealed plans for a new short-term vacation rental platform, Homes & Hideaways by World of Hyatt, that will feature private homes and remote hideaways in the U.S. The company has also sold Destination Residential Management to Lowe. When the offering launches, which is expected in the coming weeks, World of Hyatt members will have direct booking access to a collection of short-term private home rentals from beachfront escapes to mountainside ski chalets, where t

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World Tourism Day: Sector Pledges to Promote Investment, Education and New Destinations

Hospitality Net

Hosted in Riyadh, Saudi Arabia, the official celebrations welcomed more than 50 Ministers of Tourism alongside hundreds of high-level delegates from the public and private sectors. The day featured expert-led panels focused on key topics around this year’s theme of Tourism and Green Investments, with plans backed up with concrete actions as UNWTO announced several important new initiatives.

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Leonardo Hotels partners with Too Good To Go

Hotel Owner

Leonardo Hotels UK and Ireland has partnered with the surplus food platform, Too Good To Go, in a bid to reduce food waste across its hotels. Through the partnership, customers can purchase Surprise Bags from 46 Leonardo Hotels across the UK, containing a mixture of breakfast items, including hot food and pastries. Leonardo Hotels said that according to data from WWF’s ‘Driven to Waste’ report in 2021, food waste is responsible for 10% of greenhouse gas emissions, with 2.5 billion tonnes of food

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Progressing the Travel Booking Experience by Going Back to the Basics

Hospitality Net

Back when a real-life travel agent was involved, trip planning had a personal, human touch. These seasoned experts tailored recommendations based on your specific needs as opposed to the masses. However, with the rise of social media and online booking platforms in recent decades, the process of travel planning has become fragmented and largely impersonal.

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Accor launches all-inclusive resorts platform

Hotel Owner

Accor has launched AllInclusive-Collection.com this month, a platform that will allow guests to discover and book a “highly curated” selection of all-inclusive resorts that create “luxury havens of escapism and entertainment”. The hotel group will continue its international expansion of the all-inclusive business in Europe, the Middle East, Africa, Turkey, Asia, Central America and the Caribbean.

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Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel Opens in California

Hospitality Net

Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel has officially opened its doors. The 311-room hotel is designed for those with an imaginative spirit, featuring touchpoints of art, dance, music, and culture. The hotel is ideally located in the heart of downtown Pasadena’s creative scene, just steps from iconic institutions like the Pasadena Civic Auditorium, Pasadena Convention Center, and Old Town Pasadena, and it is only 20 minutes from the Hollywood Burbank Airport.

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Today’s news in brief – 28/09/23

Hotel Owner

Adam Dyke has been appointed as the new group operations director for Luxury Family Hotels. With nearly four years of experience at Artfarm, an independent hospitality and development company, and prior roles as operational director at Chewton Glen Hotel and Spa and general manager at Devonshire Hotels and Restaurants, he will oversee Luxury Family Hotels’ five properties: Fowey Hall, Moonfleet Manor, Woolley Grange, New Park Manor, and The Ickworth.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Home2 Suites by Hilton Houston/Katy Completes Renovation

Hospitality Net

LBA Hospitality, an Alabama-based hotel management company, today announced that Home2 Suites by Hilton Houston/Katy has completed its renovation. As part of the renovation process, all guestrooms and public spaces at the 92-suite hotel were upgraded to include all seating, lighting, flooring, wall treatments and millwork. Window treatments, artwork and new 50-inch HDTVs were also added to the guest rooms.

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Luxury Family Hotels appoints group operations director

Hotel Owner

Luxury Family Hotels has announced the appointment of Adam Dyke as its new group operations director. In his previous role he spent just under four years working at Artfarm, the independent hospitality and development company which owns a number of establishments across the country. Prior to that Dyke worked as operational director of the renowned Chewton Glen Hotel and Spa in Hampshire and spent over three years as general manager of Devonshire Hotels and Restaurants.

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City of Raleigh Selects Omni Hotels & Resorts for 550-Room Convention Hotel

Hospitality Net

The Raleigh City Council voted today to direct the City of Raleigh staff to enter into negotiations with Omni Hotels & Resorts, in partnership with Preston Hollow Community Capital and Provident Resources Group, to develop the highly anticipated convention hotel in the core of downtown Raleigh. The dynamic addition to the Raleigh skyline will be built on an over one-acre lot across from the Raleigh Convention Center and Martin Marietta Center for the Performing Arts at the end of Fayetteville St

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Young’s acquires Marston’s pub with rooms

Hotel Owner

Young & Co.’s Brewery has acquired a fourth freehold pub from Marston’s and its first in the New Forest, Hampshire. The Huntsman of Brockenhurst joins the now 831- bedroom-strong Young’s Rooms collection of 41 pubs and follows the recent acquisitions of Marston’s pubs with rooms; the White Lion in Tenterden and the White Hart in Ford, as well as the Libertine pub in Westbourne, as Young’s extends its footprint across the south of England.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.