Tue.Jul 25, 2023

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9 benefits of implementing a customer experience platform: insights from industry experts

eHotelier

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.

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Embracing AI: A Recipe for Success in the Restaurant Industry

Modern Restaurant Management

Artificial intelligence (AI) isn’t new, but suddenly it’s everywhere. Stories of its perils or profits appear in everything you read, scroll, listen to, or watch, making it difficult to separate hype from help. Our Revenue Management Solutions (RMS) team believes AI falls into the latter category. We also believe in the fast-paced world of the restaurant industry, Artificial Intelligence (AI) is emerging as a key ingredient for success.

Pricing 167
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9 marketing strategies for serviced apartments | Mews

MEWS

The right marketing strategy can help serviced apartments make an impact, grow and outdo the competition – all while boosting profitability. First, let's look at how to attract guests in different stages of the marketing funnel: awareness, consideration and the purchase phase.

Marketing 130
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Experimental Group announces The opening of Regina Experimental, Biarritz

eHotelier

Experimental Group has opened the doors to Regina Experimental in Biarritz, following a full refurbishment and sensitive redesign by Group Interior Designer, Dorothée Meilichzon. Standing on a cliff overlooking the ocean, the historic property faces out towards the bay of Biscay with views across to Biarritz lighthouse and offers guests 72 rooms, a Frenchie Biarritz restaurant and bar, a vast orangery and a spa, with an outdoor swimming pool.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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How to maintain innovation in a scaling business

MEWS

Often as organizations scale, they lose their edge. Things start to move slower, and innovation can feel few and far between. This post will outline seven key points I’ve learned for maintaining an innovative edge within a cross-functional product team, enabling growth and promoting creativity.

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Fiscal Flavor: Where Tax Credits and Incentives Add Zest to Every Bite

Modern Restaurant Management

As a restaurant owner, managing your finances effectively is crucial for the success and growth of your business. One area that can significantly impact your bottom line is understanding and utilizing tax credits and incentives available to restaurant owners. These incentives can help reduce your tax liability, increase cash flow, and promote business expansion.

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Casa de Campo Resort & Villas welcomes global sensation Michael Bublé for his first-ever performance

eHotelier

Casa de Campo Resort & Villas, the prestigious 7,000 resort located outside the city of La Romana, is pleased to announce that Michael Bublé, the global jazz and pop sensation, will be performing at Altos de Chavón on September 30th as part of his “Higher Tour 2023.

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Wyndham Grows ECHO Suites Brand With 60 New Hotels

Finance & Development : Lodging Magazine

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced 60 new hotels for its ECHO Suites Extended Stay by Wyndham brand, including what will be the brand’s first hotels in Canada. Continuing Wyndham’s strategy of signing multi-unit deals with experienced developers—one of the latest being MasterBUILT Hotels—the additions grow the brand’s global pipeline to 265 hotels and approximately 33,000 rooms.

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Carter Hospitality appoints VP of Operations, Rona Kay

eHotelier

Assuming a newly created position, Rona Kay – a seasoned executive with more than 30 years of hospitality industry experience – has been named vice president of operations for Santa Ana, Calif.-based Carter Hospitality Group.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Bovey Castle unveils new ‘super kitchen’ as part of £1.2m restaurant refurb

Hotel Owner

Bovey Castle in Dartmoor National Park in Devon has unveiled a new ‘super kitchen’ as part of a £1.2m restaurant relaunch. The five star hotel is welcoming guests back to its restaurant for the first time in three years as it relaunches The Great Western Grill. Led by executive chef Mark Budd, the new restaurant is inspired by British “comfort food” and “forgotten classics”, using locally-sourced ingredients.

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IHG Hotels in Portugal are awarded the prestigious green key certification

eHotelier

IHG Hotels in Portugal are delighted to announce that they have been awarded the prestigious Green Key Certification – a true testament to the hotels’ commitment to promoting sustainability in the travel and hospitality sectors. InterContinental Lisbon, InterContinental Cascais-Estoril, InterContinental Porto Palácio das Cardosas and Crowne Plaza Porto were all awarded this impressive accolade, further strengthening Lisbon’s hospitality industry’s dedication to protecting the environment.

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Four Seasons Partners with Shahid Khan to Build New Hotel and Private Residences in First Phase of Visionary Development in Downtown Jacksonville, Florida

Hospitality Net

The 170-room property will feature waterfront views alongside renowned Four Seasons service and genuine care, setting a new standard for luxury hospitality in Downtown Jacksonville.

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A Fluffy, Buttery Biscuit Recipe Made With One of the South’s Favorite Condiments

EATER

Andrew Thomas Lee/Clarkson Potter In her new cookbook, Erika Council proves that Duke’s Mayo is right at home in a buttermilk biscuit If you ask pretty much anyone who grew up in the American South how they feel about biscuits, a stream of effervescent praise will likely follow. Biscuits are a staple of Southern cuisine, one that chef and food writer Erika Council has built a career around as the owner of Atlanta’s popular Bomb Biscuit Co. , where crowds line up to order Council’s fluffy butterm

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Free download: The Path to Purchase - Uncovering how travelers plan and book online

Hospitality Net

The way people are inspired to travel, research, and book trips has changed in recent years. To fully understand this, we conducted custom survey and digital research around traveler behaviors throughout the online shopping journey.

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Holiday Inn Gloucester unveils £3m refurb

Hotel Owner

The Holiday Inn Gloucester has unveiled its £3m renovation work on the hotel’s 125 bedrooms, entrance, outdoor area, meetings and events spaces. The work, which started in August 2022, includes a total rehaul of the bedroom design with new carpets and paint schemes, and the inclusion of new high-quality beds and 50-inch televisions. The outdoor space now features new patio heaters, mood lighting, canopies, blankets and botanical greenery.

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Synergy expands in Ireland with acquisition in Cork

Serviced Apartments

UK: Serviced accommodation provider Synergy Global Housing has acquired five serviced apartments in Cork, Ireland. The new property is located on Saint Patrick Street and offers three recently renovated one-bedroom apartments and two open-plan studio apartments with balconies. Each apartment comes with a washer/dryer, fully equipped kitchen, along with built-in storage.

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Virgin Hotels Edinburgh appoints new GM

Hotel Owner

Virgin Hotels has appointed Mafalda Moura Albuquerque as general manager of Virgin Hotels Edinburgh. The group said she brings over 10 years of experience in the hospitality sector and has an “impressive” track record working in luxury lifestyle properties. In her new role, she will lead all operational departments of the hotel. Albuquerque most recently held the position of general manager at the five-star Kimpton Blythswood Square and Voco Grand Central.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Mews-run hotels empowered to diversify business models and generate additional revenue streams

Hospitality Net

Mews, the industry-leading hospitality cloud, is helping properties around the world diversify their revenue to create more stable businesses, increase customer reach, and boost bottom lines.

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7H wins Weetwood Hall Hotel management contract

Hotel Owner

The UK-based hospitality management company has been awarded the management contract for Weetwood Hall Estate, owned by the University of Leeds. Weetwood Hall Estate includes a 17th-Century Jacobean manor house hotel, with additional and extensive hotel and conference facilities based in the north of the city. The hotel has 114 bedrooms, Convive restaurant, Yorkshire Pub, The Stables and substantial meeting and events space. 7H said the appointment is an “exciting addition” to the Perth based co

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JLL’s Global Real Estate Perspective May 2023

Hospitality Net

Economic conditions remain challenging in many countries with inflation still stubbornly high, interest rates continuing to climb and softening labor markets, while distress in the banking sector has added to volatility. This is leading to more defensive strategies from occupiers as they delay requirements. Continued uncertainty and elevated borrowing costs are also impacting investor sentiment and inhibiting transaction markets.

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Bournemouth West Cliff Hotel unveils £82k garden refurb

Hotel Owner

Bournemouth West Cliff Hotel has recently completed an £82k refurbishment to its garden as part of the latest instalment on the hotel’s renovation journey. The newly renovated garden features a Bali-themed exterior with southern Asian tropical plants overlooking an extended outdoor seating space. An Indonesian-inspired graffiti mural has also been created to round off the renovation project.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Wyndham Signs 60 New ECHO Suites Hotels Across the U.S. and Canada

Hospitality Net

Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels across more than 95 countries, today announced 60 new hotels for its rapidly expanding ECHO SuitesSM Extended Stay by Wyndham brand, including what will be the brand’s first hotels in Canada.

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On ‘Futurama,’ There Isn’t a Decent Meal in the Whole Galaxy

EATER

In “Futurama,” even Iron Chefs have to cook with Soylent. | Matt Groening | Hulu After a ten-year hiatus the show is back for Season 11, and late capitalism is still on the menu Futurama , which returns this week on Hulu after a ten-year hiatus and multiple cancellations, has always used food to both illustrate and skewer the perils of late capitalism.

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Introducing voco Zeal Exeter Science Park – IHG’s first lifecycle net zero carbon hotel

Hospitality Net

IHG Hotels & Resorts, one of the world’s leading hospitality companies, is proud to introduce voco Zeal Exeter Science Park in partnership with Zeal Hotels - the first lifecycle net zero carbon hotel for both businesses.

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PPDS brings Philips MediaSuite TVs to Skistar Lodge Hundfjället

Hotel Business

PPDS , the exclusive global provider of Philips professional displays, has installed Chromecast built-in, Netflix-ready Philips MediaSuite TVs inside the new SkiStar Lodge Hundfjället, a ski resort hotel in Sweden. Located in the village of Salen, and surrounded by snow-capped mountains, the SkiStar Lodge—operated by SkiStar , the biggest ski resort operator in Scandinavia—features two restaurants, a lounge bar with fireplace seating, a sauna, a gymnasium and conferencing facilities.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.