Thu.Jan 25, 2024

article thumbnail

Profitable approaches to early check-ins and late check outs

eHotelier

Hotels recognize revenue management drives profits, but only some hotels recognize revenue management is like a stream running through the hotel. Every department and staff member impacts the hotel’s profitability. Take early check-ins and late checkouts. Usually, the reception staff handles these requests and must strike a balance. Your front-line staff wants to keep the.

278
278
article thumbnail

Why Does ‘Hell’s Kitchen’ Still Celebrate Toxic Chef Culture?

EATER

FOX Image Collection via Getty I After 22 seasons, Gordon Ramsay’s show remains a safe space for unhinged workplace aggression There’s a point in most Hell’s Kitchen episodes where Gordon Ramsay stops dinner service. There’s a problem: The beef Wellington is raw. Or the scallops are raw. Or the salmon is raw. It upsets Ramsay so much that he’s forced to chuck the beef against a wall or punch the salmon, the full force of his fist making raw fish shards fly everywhere.

137
137
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Chain and Franchise Restaurant Owners Can Gain from Workforce Education

Modern Restaurant Management

Employee turnover is widespread in the restaurant industry, marked by an average annual rate of 79.6 percent. According to Black Box Intelligence and Snagajob’s post-pandemic research on the restaurant industry, poor hourly pay and a lack of long-term career growth opportunities are two of the primary factors driving turnover among industry workers.

article thumbnail

JLL: Global hotel investment volume to accelerate in ’24

Hotel Business

JLL’s Hotels & Hospitality Group ‘s Global Hotel Investment Outlook 2024 forecasts that global hotel investment volume will increase 15% to 25% year-over-year. Though 2023 proved to be a challenging year for commercial real estate, marked by geopolitical tensions and capital market dislocation, the lodging industry demonstrated resilience, with RevPAR achieving a full recovery and surpassing 2019 levels by 12%.

article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

Lodging Econometric: Dallas Again Leads U.S. Construction Pipeline

Lodging Magazine

In the ever-changing landscape of the U.S. hospitality industry, the Q4 2023 U.S. Construction Pipeline Trend Report by Lodging Econometrics (LE) shed light on cross-market trends. Dallas emerged as the strongest market, leading the nation with a record-breaking 193 projects/22,291 rooms, signifying Dallas’s growth and confidence in the hospitality sector.

Magazine 122

More Trending

article thumbnail

Hotels under pressure to respond as OTA competition for guests lead gen explodes

Hospitality Net

The battle for direct bookings has entered a new phase as online travel agents (OTAs) ramp up efforts to establish ownership of hotel guests and their booking journeys, a new report from hospitality technology specialist SHR Group reveals1. While OTAs and hotels have a mutually beneficial relationship, the Hotel Industry Trends Report 2024 exposes for the first time the way a recent influx of marketing spend from OTAs is fast reducing hotels’ share of direct bookings.

article thumbnail

Karen Daroff retires from principal at NELSON Worldwide

Hotel Business

Effective Jan. 31, award-winning, internationally prominent interior and architectural designer, Karen Daroff, is stepping down from her design principal role at NELSON Worldwide, to pursue her next life’s chapter. Daroff has enjoyed a 50-year career as an industry icon. She has provided leadership, innovation and mentorship to clients, teammates and hundreds of aspiring designers across the country and internationally.

article thumbnail

NEOM Announces Zardun - a restorative nature and wildlife retreat for discerning guests

Hospitality Net

Luxury ecotourism in Saudi Arabia has taken a major step forward with the announcement of Zardun, an exclusive sanctuary resort developed by NEOM, the sustainable region taking shape in the northwest of the Kingdom.

98
article thumbnail

Ten Tips to Help Win Back Business from OTAs

Revenue Hub

For almost twenty years, we as hoteliers have first of all ‘spilled all of our sweeties in the lobby’ and gave the OTAs our life and soul, and then for the last 15 years, we have been trying desperately to win that business back! NB: This is an article from Right Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date There have been hundreds, if not thousands of articles posted over the last few years on how to drive direct business, but I guess the fundament

Book 95
article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

Dorsett Kai Tak, Hong Kong Opening August 2024

Hospitality Net

Dorsett Hospitality International, one of Asia’s fastest-growing hotel groups, announces its new luxury flagship hotel, Dorsett Kai Tak, opening in August 2024. Dorsett Kai Tak Hotel will offer upscale living in a class of its own. Inspired by the tranquil elegance of cruises and superyachts.

98
article thumbnail

5 Ways For Hotels to Minimize Booking Engine Drop-Off

Revfine

Your hotel's website might be buzzing with traffic due to all the hard work and resources you're putting into attracting visitors. But is your website as efficient as you wish it was? Imagine a potential guest, excited and ready to book, but something doesn't click, and they leave without completing the reservation. That's booking engine The post 5 Ways For Hotels to Minimize Booking Engine Drop-Off appeared first on Revfine.com.

Book 86
article thumbnail

The blueprint for a top-tier hotel reservation team

Hospitality Net

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. An effective hotel reservation team is a nexus, bringing together all of the intricate details necessary for a flawless guest experience.

article thumbnail

The Impact of Online Reputation on Hotel Revenue

Revenue Hub

The Global Review Index (GRI), an industry-standard online reputation score, is a critical benchmark for reputation management efforts. Cornell University used the Global Review Index to illustrate a 1% increase in a hotel’s GRI correlated with higher profitability. Specifically, a one-point increase in a hotel’s GRI can lead to a 0.89% increase in Average Daily Rate (ADR), a 0.54% increase in occupancy, and a 1.42% increase in Revenue Per Available Room (RevPAR).

Pricing 80
article thumbnail

No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

article thumbnail

U.S. Group Revenue Recovery in Q4 Hits 110 Percent According to Hospitality Group and Business Performance Index by Knowland and Amadeus

Hospitality Net

Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, and Amadeus, a global leader in hospitality technology, today present the metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). The fourth quarter of 2023 demonstrated that group business in 10 of the top markets in the U.S. has recovered 110 percent compared to the same time in 2019.

article thumbnail

The Next Paradigm Shift in Hospitality Revenue Management

Revenue Hub

Artificial intelligence is everywhere. It’s making inroads into practically every field of human activity. It’s integrated into search engines, word processors, and various apps likely installed on your smartphone in your pocket. And there’s a reason for the tech’s proliferation: it is incredibly adept at analyzing data much faster and at a much larger scale.

Pricing 79
article thumbnail

ALIS 2024 HVS Takeaways: Upbeat, Optimistic, and an Eye on Innovation

Hospitality Net

HVS was a proud sponsor of this year’s ALIS conference, where the sentiment was upbeat and optimistic for the year ahead. This article provides our key takeaways from the conference.

Article 97
article thumbnail

Meet Rhiannon: RMS Perspectives from Both Sides of the Fence

Revenue Hub

Hi, welcome to another Expert Partner discussion Today we are joined by Rhiannon Bach who is the new Director of Sales North America for Atomize , one of our Expert Partners Rhiannon’s background is hospitality through and through, with a strong background in marketing and general management with some of the worlds best known casino and hotel brands in Asia, Australia and North America.

Pricing 78
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Women in Saudi Arabia: Making their mark in the hospitality industry

Hospitality Net

Saudi Arabia’s vision 2030 has placed a strong emphasis on women empowerment, making it a key reform plan and goal. Over the years, the contribution of women to the global workforce has seen significant growth, leading to a focus on creating more job opportunities for women in Saudi Arabia.

97
article thumbnail

Q4 U.S. group revenue recovery hits 110%

Hotel Business

The fourth quarter of 2023 demonstrated that group business in 10 of the top markets in the U.S. has recovered 110% compared to the same time in 2019, according to the Hospitality Group and Business Performance Index from Knowland and Amadeus. Group bookings are calculated using occupancy and ADR. The Index combines event data from Knowland with hotel booking data from Amadeus’ Demand360+ to provide individual and aggregate views of the key drivers of hotel performance and is updated quarterly.

Events 72
article thumbnail

Deloitte Publishes Its 2024 travel industry outlook

Hospitality Net

After more than two years of consistent year-over-year gains, leisure travel may have tapped all its pent-up demand from the peak pandemic years. Is US travel demand due for a correction? Our 2024 travel industry outlook explores signals of the strength of travel demand.

97
article thumbnail

TPG Hotels & Resorts Launches the Intera Collection

Lodging Magazine

DALLAS, Texas—TPG Hotels & Resorts announced the launch of its new upscale independent, boutique, and soft-branded division, the Intera Collection. “TPG has been widely recognized and celebrated for its success managing branded properties at all levels on the chain scale. However, what is not as well known is the firm’s expansive footprint and management experience in the independent space,” states Ben Perelmuter, president and chief operations officer, TPG Hotels and Resorts.

article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

PolyU develops the first self-adaptive platform for tourism demand forecasts across the Greater Bay Area

Hospitality Net

Total international visitor arrivals to the Greater Bay Area (GBA) are forecasted to recover to the pre-pandemic level at close to 130 million by the end of 2024, and the total number of inbound visitor arrivals to Hong Kong to recover to the 2018 level of 65 million by 2025. These are some of the findings released by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today at the launch of a new forecasting platform under the project entitled The D

96
article thumbnail

AAHOA reacts to Choice-Wyndham developments

Hotel Business

AAHOA has released a statement with its thoughts on the latest development in the ongoing attempt by Choice to acquire Wyndham : AAHOA continues to monitor the developments involving the proposed merger by Choice Hotels International of Wyndham Hotels & Resorts, including a press release issued by Choice Hotels on Monday that proposed a full slate of “independent, highly qualified individuals for election at the 2024 Annual Meeting of Wyndham Hotels & Resorts.

64
article thumbnail

How your TripAdvisor ranking is calculated - and how to improve it

Hospitality Net

With 490 million monthly users reading 1 billion Tripadvisor reviews and traveller opinions, Tripadvisor has more than earned its place in the hospitality industry. You can’t afford to not show up on your guest’s next search, but how do the Tripadvisor rankings and review scores work, and what can you do to leverage your listing to your advantage?

96
article thumbnail

This Week’s Comings & Goings

Lodging Magazine

Sandpiper Hospitality announced two new senior executives. Amy Howland is now serving as senior vice president of operations and Tiffany Lewis is vice president of sales and marketing. Noble House Hotels & Resorts announced the promotions of Andrew Ladd to vice president of marketing and Kara MacIntosh to corporate director of content and social media marketing.

article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.